Rant about Autozone
More Turbo
Joined: Jan 2007
Posts: 593
Likes: 15
From: Wichita, KS
Originally Posted by Buck 1
The second post says it all; it is the fault of the manager! I frequently go into the local Autozone here, and the service is excellent and the employees go out of their way to assist. Why? Because the manager watches their performance and their raises and bonuses are a direct result of their efforts. Don't blame Autozone; blame the locla manager. The employees and service are his responsibilities and any faults should be brought to his attention.
It always cracks me up when I see a sign on a storefront that says "Under New Management". For people who hadn't been there before, what must they be thinking?
Dave
More Turbo
Joined: Jan 2007
Posts: 593
Likes: 15
From: Wichita, KS
Originally Posted by rebocardo
...With Advance Auto Parts, you can order then on-line and have them ready when you arrive. It tells you if the part is available in the store or not.
Has anybody else found that stores don't honor their online price? I even asked the manager why I could buy the part online for a given price or could go to another company and buy it for that price, but he wouldn't do it. He said he just couldn't do it. Hmm...
Dave
Posting Guru
Joined: Jan 2006
Posts: 1,314
Likes: 0
From: Outer Banks, NC
Man it makes me like our local Napa more and more. They have been here forever and you walk in and most of them know everybody by first name. They will try to do the best they can in finding the part and if they don't have it they will get it no matter what. They will even get boat parts and all kinds of stuff. I guess I have been spoiled by it because I have had to go into Autozones and other stores and they are horrible. Like everyone else has said if they don't have the dag going computer in front of them they don't know what to do.
decadent and depraved
Joined: Jan 2005
Posts: 6,703
Likes: 6
From: Right Behind You
Originally Posted by obxredneck
Man it makes me like our local Napa more and more. They have been here forever and you walk in and most of them know everybody by first name.
Tim
i ain't rite
Joined: Mar 2005
Posts: 65,467
Likes: 5,534
From: Marlboro Mental Hospital.
Originally Posted by thorseshoeing
If I walked in, do you think they wold know my first name???
Tim
Tim
i ain't rite
Joined: Mar 2005
Posts: 65,467
Likes: 5,534
From: Marlboro Mental Hospital.
i have no problem with autozone either. the one and only time i went there, i asked the guy at the counter for 8 MOTORCRAFT glow plugs, and within 30 seconds he had them for me.
but i will stay with napa. they know all their customers, and only carry the good parts, because they deal with garages mostly, and can not be bothered with someone looking for cheap knockoff parts.
but i will stay with napa. they know all their customers, and only carry the good parts, because they deal with garages mostly, and can not be bothered with someone looking for cheap knockoff parts.
Posting Guru
Joined: Jan 2006
Posts: 1,314
Likes: 0
From: Outer Banks, NC
Originally Posted by thorseshoeing
If I walked in, do you think they wold know my first name???
Tim
Tim
Last edited by DaMole; Sep 13, 2007 at 05:00 PM.
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Postmaster
Joined: Mar 2006
Posts: 4,635
Likes: 0
From: The Wilderness
I have no problem with NAPA, I usually go there when I am close, when I am back home thats the only place I go, unless we need something John Deere. Only one thing to say about NAPA, better pay the few extra bucks for the lifetime warranty parts. Learned that the hard way after having 3 starters for our grain truck crap out on us in one harvesting season.
Post Fiend
Joined: Jan 2006
Posts: 5,037
Likes: 9
From: Kasson, Minnesota
Many parts stores don't have qualified parts clerks because those people are too smart to work for a crappy wage. So you end up getting people who are still in school and don't know a hole lot about parts, but know how to use a computer (somewhat). It's really not that persons fault, they need a job and so management hires them, pays them a crappy wage and then just shows them the basics. I've learned to find what i want from the Napa's website, print out the page and then take it down to the store.
Maybe parts stores should be attached to mechanic shops. That way you always have a mechanic around.
Maybe parts stores should be attached to mechanic shops. That way you always have a mechanic around.
The Pacifier
Joined: Jan 2003
Posts: 8,245
Likes: 7
From: Cloverdale, BC
Originally Posted by jake00
illegals in Canada???? now they are jumping both boarders?
Most of our illegals aren't from Mexico though. The Mexicans we have, for the most part, got here legitimately.
Thread Starter
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Postmaster
Joined: Mar 2002
Posts: 2,680
Likes: 1
From: Montreal Canada
Originally Posted by bigrigfixer
Better believe it. But in this case, Websthes went south to Mt. Vernon.
Most of our illegals aren't from Mexico though. The Mexicans we have, for the most part, got here legitimately.
Most of our illegals aren't from Mexico though. The Mexicans we have, for the most part, got here legitimately.
For the record, I always enter the United States legally when I visit. I moved to Canada legally as well. And I learned English when I moved here. Unlike the majority of the people in Vancouver it seems.
The Pacifier
Joined: Jan 2003
Posts: 8,245
Likes: 7
From: Cloverdale, BC
Oh, they speak English. When they want something from an English speaker, they ask for it in English. But you need something from them, "No Spik Engliss".
Mexicans, on the other hand, try their damndest to get across what they need in English, and broken or not, I can usually understand them.
Mexicans, on the other hand, try their damndest to get across what they need in English, and broken or not, I can usually understand them.
Last edited by bigrigfixer; Sep 13, 2007 at 09:47 PM.
Senior User
Joined: Mar 2006
Posts: 119
Likes: 0
From: The Armpit Of America!
You know the easiest solution to anyone's problem(s) with a part's store is to NOT GO ANYMORE! It's simple, quick, easy, takes no money and saves you a lot of headache. I only go to Pepboys in emergencies when I can't get it elsewhere and only if it's something that doesn't have a lot of working parts (muffler clamps, etc.) 
The AZ here is full of guys you can joke with, who make sure they say hello and ask if you need help as soon as you walk in the door, and they stock a lot of stuff. R&S Strauss has been steadily losing my business because they never have any parts I need and I'm not overly impressed with their staff. Napa and Matty's keep getting more and more of my business, especially since I know everyone at Napa. It's a whole cause and effect thing. If you're in a parts store and there's in-appropriate behavior, wrong attitudes towards you, parts never stocked, etc. and if you won't approach management to fix it then don't go. It's sad but true that a lot of places are hiring incompetent workers but no-one's holding a gun to anybody's head. My rant is done. I think it's bed time
The AZ here is full of guys you can joke with, who make sure they say hello and ask if you need help as soon as you walk in the door, and they stock a lot of stuff. R&S Strauss has been steadily losing my business because they never have any parts I need and I'm not overly impressed with their staff. Napa and Matty's keep getting more and more of my business, especially since I know everyone at Napa. It's a whole cause and effect thing. If you're in a parts store and there's in-appropriate behavior, wrong attitudes towards you, parts never stocked, etc. and if you won't approach management to fix it then don't go. It's sad but true that a lot of places are hiring incompetent workers but no-one's holding a gun to anybody's head. My rant is done. I think it's bed time
Fleet Mechanic
Joined: Jan 2007
Posts: 1,741
Likes: 3
Originally Posted by rednekrailroader
3. The upsale at the register is a company requirement. Employees NOT attempting the upsale can be written up or even fired. So just say no and let the people keep their jobs. That is, unless you would prefer them remaining with welfare bottom-feeders of society.
I cannot even begin to express how much I loathe and despise this practice.
If I wanted it, I'd damned well have it in my hands. Or would have asked for it in the first place (a la "would you like fries with that?").
When I worked auto parts, I pointedly refused to adhere to this idiotic company "requirement." And went to some lengths to demonstrate my refusal. And finally left the job after about 8 months, for reasons having nothing to do with my refusal to upsell. (Anyone Remember Hi/LO? We even had paper catalogs!)
I've frequently thought about getting hats and T-shirts emblazoned with "DO NOT UPSELL ME, DAMMIT!!"
(Need I expound further on how much I despise this practice?
)-blaine