I went to autozone yesterday for some parts. They had a girl working there was completely hopeless. Usually I don't mind if people are a little slow. I'm very patient and willing to work with anyone. But she kept telling me they didn't have this and that. I was insisting they did because I checked online before driving down. Finally she turns the screen around so I can see and under my direction we start finding the parts I came for. But now she's getting frustrated cuz I'm insisting she look for what I want. I tell her "that's what you said about the gasket and you did have it after all.. try looking here please". So her Latino boyfriend appears behind the counter and starts giving her a backrub, sweet talking her in Spanish. Finally we head to the checkout with him still attached to her neck.

I saw a lot of problems. Like her PDAing with an illegal when she's supposed to be helping me. And aside from common decency, what's with not knowing how to spell or use a computer? I can understand kids not knowing how to spell because they grew up with spell check. Or old people who don't know how to use a computer because they went to school back in the day when kids were still taught to read and do arithmatic with nothing but a pencil and paper. But not knowing how to do either? She had a fat *** too. What are we supposed to do with all these fat stupid kids don't know how to do anything but make kraft dinner and play video games? No wonder the Japanese are kicking our ***. They make their kids take violin lessons from like the age of 3. And after they learn to write that funny language, everything else is easy for them. Their kids succeed because they are forced to use their brains and succeed from an early age.

Why do kids get so frustrated when something is difficult? This girl didn't even want to take 10 minutes to help me find the parts I need. She tried to upsell me some shop rags and gasket paste at the cash register, but she couldn't find the ignition module I wanted. Turns out they had it. I've got a '93 and that's the year they changed over to the fender mounted ICM. I went to Schucks, they had a guy round my age, and he figured that out. He didn't seem the least bit bothered to help me. He said "you learn something new every day". Now there's a good attitude. I felt like telling him Autozone could use a guy like him.

And since when do girls get to bring their creepy illegal alien boyfriends to work in a parts store? I notice that in a lot of places where teenagers work, they don't know the difference between work and play. Even heard some girls talking about drugs and sex while they're cooking my food. Do that on your own time.

 

manager is to blame.

not 100% of everything in japan is so rosy either, been there, done that.

we have many many successful people in this country from all cultures, and we have many many low life losers from all cultures.

you get what you pay for, anyone with high work ethic and self motivation is going to have a better job than low pay cooking or parts counter job.

what i see more of now days is companies having one expert and a whole bunch of dopes that don't know anything past a menu driven device, if that confuses them then they go to the one expert in the house for further info. this saves on money from having to hire knowledgable (hence requiring more pay) people to operate what turns out 90% of the time to be a simple job.

 

How do you know her boyfriend is illegal and what does the size of her *** have anything to do with it?

If you are unhappy with the service at the zone, tell the manager why you won't be back there and then don't go back there. I quit going to the zone once they started focusing more on accessories than parts. I'll go there in a pinch but they don't get a fraction of my business as they used to.

I understand the frustration and experience it as well, but as was already stated, you get what you pay for. Blame autozone for having such low standards - don't blame the lazy worker (whose race is irrelevant) for living up to the expectations the store sets for her.

 

Please note.

Some companies have ONLY online parts available...... just because you see it online doesn't mean a store location will have it.

The same thing happens here in Canada.

Last year at this time ,I got an e-mail from an autoparts giant that services well known autparts store names.

I could buy an Edelbrock performer intake for a 429/460 for $99.00 bucks online ..
but the price in a store ...if they had one ......was $299.00.

 

what happened to the title? i though it said lazy mexican or somthing? are you double posting?

Ray

 

Actually the website says the parts are available in the store.

And I don't mind dealing with people who are less skilled. I know that comes with the territory of shopping for low prices. But if she'd known how to work a parts counter, I would have walked out of there with a $60 ignition module, instead of buying from another store.

I guess it's autozone's business if they'd rather upsell a $4 bag of rags and a tube of paste while I go to another store for $100 worth of parts that autozone girl couldn't be bothered to pull off the shelf for me. I don't mind going to a little extra trouble. Turns out the other place where I got the rest of my parts also had a little bottle of power steering flush I've been looking for so my trip wasn't wasted.

I'm just troubled about the overall standard. The high number of people who can't follow simple instructions, who lack basic skills such as reading or arithmatic, and the attitude of the nintendo generation to just give up when something is difficult.

 

I don't go to Autozone or Advance unless I have looked the part up online before hand. One time I asked where the timing lights were located, and the guy (caucasian, 40ish, not fat) had to ask another guy behind the counter if they sold timing lights. That same store used to have a manager who wouldn't take the time to look up a wheel seal for me, cuz I didn't have a year/make/model - it was off of my flatbed trailer. I try to use the 'professional' stores more and more, but they are often way higher in price. 'Course that price gets you a person behind the counter that knows what they are selling. The downside to those places, besides cost, is that they are often not open on Sundays, or even Saturday afternoon, so if the alternator fails on my wife's mini-van Saturday night, I wouldn't be able to get a warranty replacement until Monday, which means I'd have to take time off to do it.

It's not just Autozone, or car parts for that matter. The kid at Taco Bell a couple of nights ago could NOT make change for my $4.80 order. I gave him a $20 and he first gave me back $5.20. Then he tried to give me $10.80. Then he handed me another $5 and a couple of ones and 20 cents more. I finally gave it all back to him and said, "Give me $15.20, and I'll move on." When I got to the second window, I asked the girl there if they really wanted him handling the money, and she asked, "Why? Was he bad?" The manager came over and I told him about it and then he disappeared in the direction of the first window.

Just some thoughts.

Dave

 

If you really want to see something funny, go into the parts stores (the 3 chains - Oreilly, Advance, Autozone) when the computers are down. It's just downright sad!

Dave

 

ya they couldnt get me a small block chevy 350 oil pan gasket when the computers were down, i had to come back the next day. come on there is only 2 kinds to choose from!


Ray

 

Understand the frustration. Recently I went to the local O'Reilly to get a serpentine belt for my mother's car. I told the lady behind the counter, who has been there awhile, that I needed a belt for a 97 Crown Victoria. She looked for a minute then asked "Who makes a Crown Victoria?"

The worst deal was with a locally owned parts house. I was changing the thermostat in my 77 and had gotten an incorrect gasket, not from this parts store. However, it was the closest so I went there. I took the incorrect gasket with me. I told the owner of the store that I needed the water outlet gasket for a 77 F-250 w/351M, and it's not this one, showing him the incorrect gasket. He went and got a gasket. He gave me the gasket, identical to the incorrect gasket. When I told him that gasket was incorrect, he told me that I didn't have a 351M. *&@#$*!

Having said that, it is the responsibility of the store/franchise to train the employees in, at the very least, customer service/etiquette.

 

are you sure yours is a 351m??? 77.5+ is 351M is your a 77.4- or a 77.5+?


Ray

 

And what does it have to do with getting the parts you need? Of course, the back-rub was rude, but...

Anyway. I guarantee she wasn't trained on the computer - wasn't supposed to be doing it, worked in the office or stock room, and never used the computerized parts catalog.

The regular parts counter people probably all went on break at the same time, or were "sick" that day.

She wasn't frustrated at you, she was frustrated at her boss who made her do the parts counter that day.

Whenever I do anything online like checking stock, I write down the part numbers and just ask for the part number when I get there, open the box to make sure it's the right one, and leave. I figure I have just as good a chance of finding the right part # on their website as they do at the store

 

I tried to explain to a McD's Drive-thru employee that there is a problem with the change.
I even asked him questions on doing the math.

He was bound and determined to have me leave with more money than I gave him.

after 4 tries, I finally gave up and left with his $$$ tip to me

 

When I came in the women who seemed to be running the place had the Mexicans stacking boxes. They were throwing cases of oil around and laughing and talking loud in Spanish. When she noticed me waiting at the counter that had the least amount of junk piled on it she sent the illiterate fat girl to help me.

I have nothing against Mexicans, but they should keep their personal chatter for the break room or at least down to a dull roar. Also if they can't speak English and be of use to the customers, they should stick to non-service related tasks like cleaning. Not wandering around behind the counter molesting the female help.

 

Wow, every time you type, the bigotry gets worse.