The Better Tool Mfg.
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Joined: Sep 2003
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From: Florida Hill Country
Originally Posted by skirk55
I have to get rid of my Craftsman tools I have had it with there bad replacement policy. I have looked at Kobolt,Husky,Blue Point and Napa. Can anyone tell me the best tool of the ones I have listed?
Have fun running down a Snap-On truck to get Blue Point replacements unless you work somewhere the truck stops.
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Joined: Feb 2004
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From: Saratoga, NY
I bought a Craftman 1/4" air ratchet a few weeks ago and used it for one job and hated the way the air exhausted out and blasted my hand with ice cold air no matter how I directed it. Took it back and the guy never even opened the box, and gave me a full refund, for all he knew I filled it with dirt!
I deal with 2 stores where I live both of them give me no problem. For Skirkk55 who has problems I would try contacting Sears by phone and tell them about the trouble you have returning your busted stuff...I would.
I deal with 2 stores where I live both of them give me no problem. For Skirkk55 who has problems I would try contacting Sears by phone and tell them about the trouble you have returning your busted stuff...I would.
Last edited by Phinxter; Apr 21, 2007 at 04:47 PM.
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Elder User
Joined: Jul 2006
Posts: 730
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From: Newtown Pa 18940
I called the Sears Headquarters for my area and talked to them and they did nothing. The second time I tired to replace my wrench at a different Sears they replaced the complete set of ratcheting wrenches because Craftsman discontinued they and they wanted to give me one wrench to replace the broken one with a size the set already has.I insisted that the whole set be returned and after a manager got involved I got what I wanted. This just made me not want to deal with Craftsman anymore. I have to say I like the Evercraft tools but I do not use them everyday so they are ok for me and they are lifetime warranty. I have returned tools to Napa with no problem and I know them so I feel better with there service. The one thing I don't understand with Evercraft is I purchased all of there 1/2" drive sockets SAE and Metric and they do not make an 18mm shorty socket but they do make a deep well 18mm socket. What is up with that?
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Elder User
Joined: Jul 2006
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From: Newtown Pa 18940
I have owned Craftsman for over 30 years and I had a very large set. They pissed me off and I will never set foot in a Sears store ever again. I replaced my battery drills and saws with Rigid tools. It will take my about a year to get all that I sold. Every pay day I go to Napa and tell them what I want and the next day the driver stops at my work and puts everything on my desk and I sign for it and off looking what I will order next!
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Joined: Jun 2005
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Originally Posted by skirk55
I have to get rid of my Craftsman tools I have had it with there bad replacement policy. I have looked at Kobolt,Husky,Blue Point and Napa. Can anyone tell me the best tool of the ones I have listed?
The bad thing about Kobalt and Husky is that Lowes and Home Depot don't sell all of the tools individually that they sell in sets, so if you break or wear out a tool, you may have to mail it in for a replacement. Also Husky and Kobalt don't seem to have as big a selection as Craftsman. Craftsman also sells some good quality tools in their "Professional" line. I have returned very few Craftsman hand tools but have never had a problem.
I have some Snap-On tools, but only a couple Blue Point. Blue Point screwdriver bits are considered consumables, therefore not eligable for replacement under warranty as the Snap-On driver bits are. I haven't had to replace any Snap-On tools so far and don't expect to have a problem if I do because my dealer seems okay. I have read that if a Snap-On dealer accepts a tool under warranty, he has to send it back to Snap-On for re-imbursement, and Snap-On examines the tools for signs of abuse. If Snap-On finds abuse, the dealer has to eat the cost of the tool. So I don't think Blue Point tools would be easier to replace than Craftsman.
I don't have any experience with Napa tools because their parts are too expensive (compared to O'Reilly) for me to shop there.
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Elder User
Joined: Jul 2006
Posts: 730
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From: Newtown Pa 18940
Because I purchased Evercraft tools from them and Napa got to know me they give me a discount. Plus they honor AAA discount.Evercraft tool selection in areas need some fill ins. I have to purchase Napa tools because I want to keep all of my tool from one store especial for replacements.
Fleet Mechanic
Joined: Jul 2004
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From: Travelers Rest SC
I've only had one problem w/ Craftsman, many years ago, and the tool was defective. There was a big Sears store that taught woodworking classes, so they had a functional shop set up in the store. My buddy had bought a sliding T-handle 1/2" drive, and when we used to take a trailer hitch off, it bent like a wet noodle. When we got to Sears, the guy asked how big a pipe we had on it. I walked over to a mounted bench vise, clamped the square in, and bent it back the other way with one hand. The look on his face was priceless! He either figured it was defective, or I was too tough to argue with. BTW, we tried it with another one, and of course it wouldn't budge. The bad one must have missed the tempering phase somehow.
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From: Connecticut
Originally Posted by Phinxter
Milwaukee is the only one who makes a Sawzall®
Last edited by Rockledge; Apr 23, 2007 at 08:29 PM.
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