The Better Tool Mfg.
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From: Newtown Pa 18940
The Better Tool Mfg.
I have to get rid of my Craftsman tools I have had it with there bad replacement policy. I have looked at Kobolt,Husky,Blue Point and Napa. Can anyone tell me the best tool of the ones I have listed?
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From: The dark carnival
Originally Posted by skirk55
I have to get rid of my Craftsman tools I have had it with there bad replacement policy. I have looked at Kobolt,Husky,Blue Point and Napa. Can anyone tell me the best tool of the ones I have listed?
I would take NAPA out of what you listed.
Laughing Gas
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From: Maine
A friend of mine heated a wrench and twisted it. It was one of those 1 time things but it made the wrench right for that particular job. He took it in, still bent, and they went good for it. Try that with Snap On or one of the other big tool makers.
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From: Lancaster County PA
When I take tools back, there is usually some young person working the counter that doesn't have any tool knowledge any way. I just lay all the new tools on the counter next to the old ones and they ring up the exchange, no questions asked.
I just swapped out over $250 worth of screwdrivers, broken/stripped sockets, worn out soft-faced hammers and the like. These are tools used by high school students who tend not to take care of anything and are thus treated to possibly the greatest amount of abuse to which a tool might be subjected.
I never heated and bent a wrench and tried to return it, but we have made right-angle screwdrivers in that fashion before then returned them after they became worn out. No problem.
I just swapped out over $250 worth of screwdrivers, broken/stripped sockets, worn out soft-faced hammers and the like. These are tools used by high school students who tend not to take care of anything and are thus treated to possibly the greatest amount of abuse to which a tool might be subjected.
I never heated and bent a wrench and tried to return it, but we have made right-angle screwdrivers in that fashion before then returned them after they became worn out. No problem.
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From: State of Misery (Missouri
Originally Posted by 93F250
A friend of mine heated a wrench and twisted it. It was one of those 1 time things but it made the wrench right for that particular job. He took it in, still bent, and they went good for it. Try that with Snap On or one of the other big tool makers.
We need more info as to your issues to help resolve them, because they ARE by far, the easiest to deal with.
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From: wichita kansas
I understand that Sears has gotten tougher on their exchanges, but to be honest I don't think they should exchange everything that you put in front of them either. If you abuse them or alter them then that should be your problem and then maybe you won't do it again. I bought a set of HF tools to use if I want to modify them and have cut one in half already.
With almost any tool it is going to vary by location. Even the SnapOn guys won't exchange everything in some locations and if you don't buy a lot from them it can even be hard to even contact them. I have a friend that swore by SO, but after not being able to get the guy to meet him for exchanges and sometimes to even buy tools he has seen the light and is more open to other brands. For my part I will stay with Craftsman if I want a good tool although I would stay more with the professional series than the reg Craftsman series.
With almost any tool it is going to vary by location. Even the SnapOn guys won't exchange everything in some locations and if you don't buy a lot from them it can even be hard to even contact them. I have a friend that swore by SO, but after not being able to get the guy to meet him for exchanges and sometimes to even buy tools he has seen the light and is more open to other brands. For my part I will stay with Craftsman if I want a good tool although I would stay more with the professional series than the reg Craftsman series.
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From: Saratoga, NY
I never have a problem with Craftsman exchanging stuff. Satisfaction guaranteed or your money back, "if any hand tool fails to give complete satisfaction return it to sears for free repair or replacement". I'm quoting that out of the Sears tool catalog. Must have had some jackass working there, it's not like it's coming out of his paycheck.
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From: Cincinnati
NEVER abuse a tool.....unless it says Craftsman.
You must have had a PITA behind the counter. The Sears around Cincinnati all know me and no questions asked. Craftsman hand tools and Milwaukee corded tools have lifetime warranties.
Torque wrenches are seperate. Also----NEVER lend a tool unless its already broken.
Mike
You must have had a PITA behind the counter. The Sears around Cincinnati all know me and no questions asked. Craftsman hand tools and Milwaukee corded tools have lifetime warranties.
Torque wrenches are seperate. Also----NEVER lend a tool unless its already broken.
Mike
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From: Newtown Pa 18940
I went to a larger store and a smaller one closer to my house and every time I went and asked if they can replace a tool that broke and what bull #*$& I got. In 30 sum years I have returned about 6 or 8 tools. I do not abuse tools some just wore out after time.
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From: northeast
I work with a guy who's garage caught on fire and all of his craftsman tools were ruined so he took all of them to sears and they got him all new ones. no questions asked. it did take 3 or 4 months but they came through with new ones.
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From: Oklahoma
well the tools you listed there Blue point is best (there snap on's company) but i like husky
I am a ford tech and my box and most of my tools are cornwell but i still have all sockets and wrenches form the 1,500 piece husky pro mechanics set i bought when i frst started out in the bussiness. There ratchets are crap though but i got all cornwell ratchets now.
I dont know if that helps and as far as return with "BIG" companies cronwell has replaced anyhting i have ever had any problems with no questions asked.
By the way best screw drivers in the world snap on, i dont what makes them so diffrent but trust me there like 100 times better than Matco, Mac, Cornwell, Craftsman, etc. etc. Still havent figured it out yet but those are the only snap on tools in my box.
I am a ford tech and my box and most of my tools are cornwell but i still have all sockets and wrenches form the 1,500 piece husky pro mechanics set i bought when i frst started out in the bussiness. There ratchets are crap though but i got all cornwell ratchets now.
I dont know if that helps and as far as return with "BIG" companies cronwell has replaced anyhting i have ever had any problems with no questions asked.
By the way best screw drivers in the world snap on, i dont what makes them so diffrent but trust me there like 100 times better than Matco, Mac, Cornwell, Craftsman, etc. etc. Still havent figured it out yet but those are the only snap on tools in my box.