my04beast, when you are being constructive and civilized,as your last couple of post, I am interested in your situation, when you are negitive and beligerant I quickly lose all interest in your posts and situation. Stay on and keep people informed in a constructive manner.

 

It really is too bad that the warranty was voided. Not only was a couple thousand dollar option (assuming the bumper-to-bumper extended) not to mention 6yr/100K from the factory is gone, but now Beast is stuck with a 45K truck he can't drive, a truck that Ford can't fix or won't fix for free, add-ons that we all know aren't cheap, and most likely huge truck payments on top of that. I can imagine the frustration. Good luck w/ the lawyer and keep us all posted.

 

Both I and Steve can provide numerous documents proving that absolutely, 100% totally wrong. I cannot emphasize this enough, it is either a flat out LIE or a lack of communication somewhere down the line.

my04beast- I work for a Ford dealership, I see this sort of thing quite frequently. I URGE you to fight this, if at all possible.

 

You’re right!

Gentlemen (and ladies?), I go away for a couple of days and this great thread takes on a totally different personality. Glad it is returning to normal. Some of you may recall my last post about oil in my turbo- one dealer told me it was blown, and that my warranty was void, one told me “no problem”. As it turns out, it is fine. Here is the real deal on warranty:

After Dealer #1 shoved me out the door with their threat that my warranty may be void due to the aftermarket exhaust, I immediately got in touch with Pat Hoye at Ford World Headquarters. A bit of overkill, but I avoided the time and hassle of going up the food chain one step at a time. Pat had someone from Corporate call me, and the very next day the issue had made it to the local Ford Regional Rep- he called me and was VERY helpful. He started by saying (in a politically correct manner) that Dealer #1 was wrong. We had a great conversation, he was VERY polite and informative, and I am confident that I will have NO warranty problems, unless I melt down a turbo using a performance tune towing max load over Mount Everest (yes, I am aware there is no road up there). He followed it up with an email, and I have in writing:

“Thanks for your contact today.
To reiterate what we discussed. As it relates to aftermarket components, warranties are not subject to automatically being voided. When a failure occurs, our dealers determine causal components and coverage is only denied if an aftermarket component is identified as the causal part in the failure.
I hope this answers your question on this matter. Please contact me if you have any further questions.”

His words on the phone were actually more reassuring, but let’s just say that if we do something to the truck that actually causes a failure, we should pay for it. This nonsense of warranty being void due to unrelated systems failing when an aftermarket component is installed is just wrong- I posted this months ago, because I contacted Ford (Corporate) prior to doing any mods to my truck. I am very pleased with the quick, courteous and cooperative response I have had from Ford, and am sorry that others did not have the same experience. I love my truck- it rocks. My friends love my truck- it pulls them out of snow banks. My girlfriend loves my truck- no console to get between us. My friends dog loves my truck- he just christened the bedliner. It is not a POS 6.0. Sorry that there are some that are.

My new Banks Intercooler may be overkill, but I like it. Both the Banks Intercooler and Monster Exhaust are easy to install (for me) top quality kits, with top quality materials, and I assume all liability for installing them.

Gents, lets keep it civil in here now, OK?

 

Thanks for your comment. I have never had issues with either Banks or Ford on my mods but the posts in here have mostly made me mad at Ford for not owning up to it because I just don't believe what is being said about either. I know Tim has had bad luck with Banks and a few other naysayers have complained but both companies have backed their products for me. Too bad for MY04Beast, but geez, running a companies fleet of vehicles should give him some clout. Evidently it is a fleet of ???? My family only owns a fleet of 8 Fords but the dealership falls all over themselves to make sure we are happy. I just don't get the complaints in this thread because of this. I come in with a broken mirror caused by me and they fix it for nothing. He can't get them to diagnose a known problem. come on, this just sounds wrong.

 

Sorry guys. I've quoted my area Ford rep and it is true. I wish so badly it wasn't; he said "installation of the Banks chip has totally voided your warranty". Right or wrong, those were his words. Anybody have their manual handy? Read the warranty statement in the back ('04 or '05).

And with that I'll give everyone my background: I worked for Baker Equipment Engineering company for 13 years. I was the Director of Operations for them and upfitted Ford, GM, International, Mac, Freightliner and a very few dodge 1ton trucks with my 80 to 100 employees with various hydraulic components most of which were lifts and cranes. About 100 a month. My title was Director of Operations. Baker Equipment had a large (300-400 trucks) fleet of leasing trucks across the country.

2 years ago I left Baker Equipment and went to work for Colonial Trucks here in Richmond, VA. Colonial is a very large dealer of Ford trucks and SUVs along with Sterling, Volvo and trailers (yes, I know trucks). I was to be the Southern Va manager for Colonial. After a short time there, I was hired by Mr. Baker to come back to work for him and manage (my title is V.P. Equipment Management) his fleet. It was very attractive and I took his offer. Part of my duties include purchasing. YES! I am in charge of buying several million $ worth of equipment (trucks) each year. I've chose not to use my position as clout because I shouldn't have to. I'd like Ford to treat me as I should be treated and any other regular guy should be treated that has been loyal to Ford...without prejudice. Maybe they will find out who I am, but I won't tell them. Besides, this involves my personal vehicle, not a business vehicle.

I hope my situation with my truck and Ford changes, but I just don't see it happening right now. Maybe my phone will ring a minute from now with an apology from Ford and their offer to make my truck right. But it hasn't happened to this point. No word from Banks and their position either. I removed their system from my truck last night. I wish this nightmare were not true. I'm wondering if there actually are enough problems for Ford that they have no choice but to begin taking such a firm stance.??? I hope not...for everyone's sake. I'm sure that for some reason I just happened to hit the lemon lottery with Ford and somehow drew a bad rep and dealer to boot.

 

P.S.: I also see each and every repair bill for my trucks. Enough said.

 

Well, then that just sucks man.....I would use my clout.

 

Apparently I didn't make this clear...HIS WORDS DON'T MATTER. He is either lying or wrong, I know this for a fact. You can choose not to believe me if you wish, but I know what is true and what isn't.

Please, if you feel it is worth the effort, fight them. Take them to court, sue, do whatever is neccessary. It will do us ALL good for Ford to suffer a defeat on this subject.

Contrary to popular belief, the area reps are not god. Some of them would like to believe so, but nonetheless they are not. Don't always take thier word for gospel; after you deal with them a few times it doesn't take long to determine otherwise.

 

Well, All I can say is that I hope my04beast gets his issue resolved- it certainly does sound frustrating. It is interesting that the statements made by different regional Ford reps vary so greatly. May I suggest that you start at the top and work your way down? I have had very good results by going much higher up the ladder than necessary in the Ford company with my very first communication. Once the little guys know the big guys are watching, they tend to be much more customer focused.

As I have posted before, I've had good luck with both Ford and Banks, but then I have not had the same problems my04beast had. Also, at the first sign of problems, I yank out every bit of aftermarket stuff I can. My truck has never been to the dealer with any aftermarket engine tuning device installed.

my04beast, if you remove all evidence of the Banks box- clean up the area where the Velcro tape was in the engine compartment, remove the electrical connectors on the PCM harnesses, put electrical tape over ends of the wiring harnesses at the PCM, the and stick a cute little picture of a family member on your dash to cover the hole from the switch, then take the truck to a different dealer, you may have some luck.

 

Beast,

It wasn't very bright to take it in for serivice with mods on it. I'm going to get mine with the latest flash and am pulling all my mods off. That way there is no questions asked. I'd rather do an hours worth of work than pay the bill that the warranty could have covered. You guys need to listen to PSD 60L FX4. I'm not going to tell you his postion, but he's not a liar at all. He knows everything first hand. Heck ask him why he has a spare turbo LOL

 

PAN - that is my issue with this whole thread. I have the Six Gun and leave everything right where it is when I take it. I unplug the module and replace the stock wiring harness and unplug the MAP sensor Y and replace it to original. I have had warranty work done on several things and nothing has ever been said. MY04Beast has a problem on his hands. Unfortunately it sounds like the dealership he is working with and the Ford Rep are not like the ones out here.

 

You were clear and I'm no dummy. I've dealt with Reps obviously, but PLEASE read the warranty statement in the back of an '04 or '05 manual. That is the song and dance I'm gettting from Ford.

My fate is now in the hands of a lawyer and I am fighting. I met with my consumer lawyer yesterday. I did remove the tuner, harnesses (hard to remove the EGT sender) and stuffed the speed loader behind the fuse box cover (I thought enough ahead to know the fuse box cover could be replaced easily..one with a hole and one without, 4 1/4 turns with a penny and done!). I guess the jab PAN took at me for not being bright is true...I was too lazy to remove the monster exhaust. Of course, I also trusted my service manager (not writer) when he said the tuner was not an issue with my problem, especially since I had the truck in for the same problem previous to the Banks install. I confessed to the tuner install when asked. I just couldn't lie to the guy when i felt like he was trying to help me.

 

If your service manager said it was ok, then turns out he tells the ford something else, you can better bet I would wait for him to leave the parking lot and have a talk with him to see why he isn't holding to his word. Sounds like he isn't much of a service mangager. He should take responsibility and admit me made a mistake so they will warranty your truck.

 

I wish Ford cared what he thought.

I sent my banks tuner back today for testing to be sure it is not defective at my own cost, of course. Also requested a letter stating their position on Ford accusation along with their report on the test results...more ammo for my lawyer.