New Flash Works!

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Jan 5, 2004 | 09:14 PM

#121

SBV45

Postmaster

Joined: Aug 2003

Posts: 4,483

Likes: 2

From: Central Texas

Quote:

Originally posted by JohnF250
If a flash screws my truck up, I will take back to the dealer and heads are gonna roll. How else is Ford supposed to know how to fix a nasty flash if owners don't flash and don't report? That's like not voting in our national election IMO

Make sure that when you go into your dealer you go in with facts. I was able to document that I was getting a 20% loss in fuel economy, also reported performance, vibration, noise and pointed out that is not what I bought. Service writer had them reflash my truck. Didn't work. Next step was to talk to the Service Manager. He suggested he consult with Ford rep. They offered me an extended premium warranty and info that the fix from Ford was coming mid Q1 2004. Be cool, but stand up and make sure you have your facts and a positive mental attitude, They will listen.

Jan 5, 2004 | 09:25 PM

#122

IB Tim

FTE Leadership Emeritus

Joined: Jan 2003

Posts: 161,999

Likes: 75

From: 3rd Rock

Could not agree more data, data, data, it is imperative you are armed with records of everything.

Jan 5, 2004 | 11:22 PM

#123

JohnF250

Senior User

Joined: Nov 2003

Posts: 212

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SBV45: Exactly. Your truck ran better before and they screwed it up, and you got something for the headache. Everyone involved is better off -- Ford has on record that the flash didn't fly and can now do something about it. And you got a warranty -- right on.