Send their garbage back asap, it never resembles the photo regardless of application, better have the sticker of you get to eat it!

 

For those interested, I searched for the Advance Auto Parts part number and found this Oreily radiator. It says "4 core with sensor". Although elswhere on the same page it also says "3 core". Anyway, this looks as close to my OEM radiator as I have found yet:

https://www.oreillyauto.com/detail/b...radiator&pos=3

I'm still waiting on the aluminum Liland to come in.

Steve

 

This looks right (The APDI/PRO):

https://www.rockauto.com/en/catalog/...,radiator,2172

 

Just an update on my radiator saga.

I ordered the Liland radiator from CarID. They gave me a $199 discount on the $212 shipping so the total price was like $257. The radiator arrived last tuesday, 6/19/18. I noticed that the mounting flanges on the sides of the radiator were bent.

Photos:
https://imgur.com/a/VAOJszG

I figured the bent flanges were no big deal; I could just straighten them back out with some big channel locks, which I did. But when I got the radiator on its back to install the fittings, that's when I noticed that the aluminum C-channel that made up the side flange pieces was caved in on both sides of the radiator, crushing the outside-most rows of fins. I can't tell if the cores were damaged or not, and I don't want to install it and get coolant in it at this point for fear they won't take it back.

The radiator was delivered UPS with no signature required, so there was no opportunity to refuse delivery as it was just left on my porch.

I filed an online exchange request on Tuesday, and chatted with an online rep from CarID on Tuesday, and they said they would have to get in touch with the manufacturer to see if they would accept the damage claim.

I called back a couple of days later, and they said that only one photo had uploaded, would I send them again, which I did.

Called back on Friday, 6/22/18, and they said they were still waiting to hear from the manufacturer. I explained I have a trip this coming weekend I wanted to take my RV on.

I called back today, 6/25/18, and they are still waiting to hear from the manufacturer. I told them that I did not buy the radiator from the manufacturer, I bought it from CarID and they should have enough information at this point to send me a new radiator and work out the details with the manufacturer on their own time. No dice. Have to wait to hear from the manufacturer. I told them at this point I'm likely to call my credit card company and have them reverse the charges and pay more money to buy the radiator from someone else.

I called my credit card company. They said it could take up to 2 billing cycles to resolve the dispute. I figure CarID will have me a new radiator by then. So I told them to do nothing - unless CarID/Liland refuse to honor the damage claim - then you bet your bippy I'm going to the CC company to dispute.

In the meantime, I discovered the radiator listed for $312 at:
https://www.autopartswarehouse.com/e...d/lil1291aa3r#

And on chatting with their online folks they gave me a discount code for 20% off, which gets it to $249.60, which is less than I paid CarID for it.

So, if CarID screws the pooch on this deal, I'll go to AutoPartsWarehouse.

The problem here is Liland does not put any packing material between the shipping carton and the radiator, except for a simple cardboard sleeve around the core. The corners have no bumpers to keep the radiator from shifting inside the carton, so of course it rattles around inside the box like a BB in a tin can. The radiator I got from Advance Auto Parts had giant foam-and-cardboard corner bumpers to protect the radiator inside the shipping carton.

So I bet it's going to be another week before I get the radiator I ordered 2 weeks ago.
Steve

 

Sorry you are having so much trouble with those guys. Have you tried contacting Liland direct?
Contact - Liland Global | Liland Global

 

Liland's web site says " We Refer All Customers to Distributors", so I'm not sure how much progress I'd make trying to go that route. I may call them anyway to tell them about their packaging problem.

Steve

 

So I just called Liland and they said that the radiator should have plenty of internal padding inside its shipping carton. Mine did not, which explains the damage.

Steve

 

Perhaps start a thread just for your experience buying a Leland radiator through CarID that way folks here will be able to see how this is resolved.

I did that here and also when I was having trouble getting my 3 year old good year tires replaced due to dry rot.. Make sure you document date, time, and who you speak/deal with. I like to use email as then you have a copy of their replies too.
https://www.ford-trucks.com/forums/1...parts-com.html

You might start a thread something like "anyone have experience exchanging a damaged Liland radiator bought through CarID?" Make sure their name is in the title and let them know you are a member at FTE.

 

Replacement radiator is now set to ship 7/2/18.

Steve

 

So the radiator saga is at an end. Yesterday, 7/3/2018, I received the replacement radiator. The original order was placed on 6/13/2018. The first radiator was received 6/19/2018, and it was damaged in shipment (see pictures up thread). The reason why it was damaged is because the radiator had no internal packing to protect it inside its shipping carton. All it had was a single sheet of cardboard wrapped around the unit to protect the fins.

In spite of numerous calls trying to get a replacement shipped quickly, CarID insisted on waiting until the manufacturer approved the damage claim before having the manufacturer (Liland Global) send a replacement. The replacement arrived on 7/3/2018, almost 3 weeks after the order was initially placed.

The replacement radiator has corner blocks in 3 of the 4 corners of the radiator. It was also wrapped in cardboard and a thin sheet of bubble wrap. One of the hose mounts still had broken through the face of the cardboard shipping carton, but the radiator appears to be undamaged.

I transferred the transmission cooling line fittings from the old radiator to the new, and I installed a zinc sacrificial anode in the drain plug port. I installed a tee in the sensor port, which enabled me to install both the bypass return line fitting and the drain **** on that port.





I got the radiator installed, and then went for a 40-minute test drive, which consisted of a loop out of Huntsville and back, including about 15 minutes at 65 and about 10 minutes after that of near 70 MPH speeds, before I got off the interstate and headed home. Engine coolant temperatures, measured from a sensor installed in the thermostat housing neck, never exceeded 199F while driving. When I came to a stop it bumped up to maybe 203. The transmission temperature, with the sensor I mounted in the E40D test port, never exceeded 183F.



So, I think the overheating problem is licked!

That's the good news.

The bad news is, as soon as I got off the interstate, and made it through a traffic light onto the surface road to get home, the engine stumbled and backfired when I pressed the gas pedal. I managed to get into the turn lane before it died. Subsequent attempts to turn over the engine resulted in a sound like it was trying to catch, but would not, as if it was out of gas. I was actually on the phone with Good Sam awaiting a tow, when, after about 15 minutes, it started up again, and ran fine!

Before I had called Good Sam, I checked under the hood and noticed that the negative battery terminal was loose (I had removed the battery to work on the radiator, and when I went to put it back together the brass kill switch terminal I had installed cracked and broke, so I replaced it with a spare terminal I had in my tool box.) I wonder if perhaps with no ground if it freaked out the engine control computer? I always disconnect the engine battery when I put the RV into storage, and it idles poorly when I go and get it until it warms up - I assume this is because the computer has dumped its memory on how to run the engine and it runs poorly at idle until it re-learns?

Anyway the RV ran fine after that and I got home with no issues.

So, back to the radiator. I would not buy from CarID again. I suspect, from the tracking information on the radiator shipments, that CarID is a drop-shipper, at least for this radiator. They take orders, and forward them to their suppliers, who then ship the product to the customer. The problem is, if you have a problem with your order, like a damaged product, CarID won't step up and send you a replacement on their dime and settle up with their supplier later, as they should. Instead, they make the customer wait until they can talk to the supplier, and the supplier can look at the information and make a decision, and then CarID issues another order for a replacement.

I'm lucky that this was for my RV which is a pleasure vehicle. Can you imagine if I was a repair shop with a customer's vehicle in my shop? Having to tell a customer, "Sorry, I don't know when the replacement radiator will get here." Or what if I was stuck 500 miles away like I was when the RV started overheating? Should I wait 3 weeks to get back home? What would I tell my employer? Or what if I was at home but I only had one vehicle and it was out of action for 3 weeks?

In my opinion, this is very shoddy customer service. What CarID should do upon receiving convincing evidence (pictures) of a damaged product, is immediately, on their dime, send out a replacement. Then they should settle up with their supplier on their own time. I filed my damage claim the day the damaged radiator was received. CarID should have had another radiator out the next day, or at least the day after that, and I should have had a replacement radiator by Friday or at least Monday. That still would have made it 2 weeks to receive a working radiator.

Steve