Sync 3 Crashed
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Freshman User
Joined: Aug 2016
Posts: 26
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Sync 3 Crashed
This is my second truck with Sync. The last one was a 2010 F150 with Sync by Microsoft. This ran perfectly. However, the maps never updated and after 6 years of highway changes I was driving through cornfields most of the time.
Just got my 2017 SD with Sync 3 and it is working ok. Connectivity with my iPhone is a bit sketchy.
Today I got in the truck to go home from work and the system seemed to freak out just a bit. The maps never loaded and it just had a circle spinning on the screen and the phone kept connecting and dropping. Some of the controls were non functional and the home button did not work.
Just reboot it! I stopped the truck and tried turning everything off and back on - no change.
I managed to get to Settings - General - and did a Master Reset That completely restarted the system. It has been working fine ever since.
I have since found out that Microsoft lost the contract to Research In Motion (RIM) - the same guys that gave you the Blackberry.
Has this happened to anyone else?
Just got my 2017 SD with Sync 3 and it is working ok. Connectivity with my iPhone is a bit sketchy.
Today I got in the truck to go home from work and the system seemed to freak out just a bit. The maps never loaded and it just had a circle spinning on the screen and the phone kept connecting and dropping. Some of the controls were non functional and the home button did not work.
Just reboot it! I stopped the truck and tried turning everything off and back on - no change.
I managed to get to Settings - General - and did a Master Reset That completely restarted the system. It has been working fine ever since.
I have since found out that Microsoft lost the contract to Research In Motion (RIM) - the same guys that gave you the Blackberry.
Has this happened to anyone else?
Hotshot
Joined: Apr 2013
Posts: 10,107
Likes: 645
From: NH
I had 2 trucks with MyFord Touch and now this truck with Sync3. I never had any of them crash.
My take is that I really liked, and prefer, the Microsoft / MFT system using "quadrants" which are very intuitive in my opinion. MFT had several things that were better - it would always display information! If you were on Navi, phone, or climate...the audio info would still be displayed down in the audio quadrant. The Home button was larger and located in a much better position at the bottom of the screen.
That said, it was slow...particularly Nav. Sync3 is much faster. You can sense the more powerful processor in the background. The pinch / swipe features are nice. So far, so good with reliability. Voice recognition is much better on the new system.
Senior User
Joined: Jul 2015
Posts: 136
Likes: 1
Don't disconnect the batteries to reboot the Sync, just pull the fuse for it. Disconnecting the batteries resets the transmission adaptive learning and also resets all the emission readiness monitors and there are probably others.
I've had some issues with my sync. I'd pull the fuse for about 10 sec then plug it back in and all would be good again.
I've had some issues with my sync. I'd pull the fuse for about 10 sec then plug it back in and all would be good again.
More Turbo
Joined: Oct 2016
Posts: 551
Likes: 39
Don't disconnect the batteries to reboot the Sync, just pull the fuse for it. Disconnecting the batteries resets the transmission adaptive learning and also resets all the emission readiness monitors and there are probably others.
I've had some issues with my sync. I'd pull the fuse for about 10 sec then plug it back in and all would be good again.
I've had some issues with my sync. I'd pull the fuse for about 10 sec then plug it back in and all would be good again.
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Senior User
Joined: Aug 2016
Posts: 297
Likes: 2
My biggest gripe is that you can't see your climate control settings when it shuts off!
I haven't driving my truck since that day, so it hasn't happened to me again.
I haven't driving my truck since that day, so it hasn't happened to me again.
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Tuned
Joined: Aug 2016
Posts: 322
Likes: 37
From: Tampa Bay
That exact thing happened to me this evening on the way home. Halfway home I noticed the map still showed me parked where I started the truck. At a light I restarted the truck and the map never loaded with the phone connecting/disconnecting.
Senior User
Joined: Jul 2007
Posts: 232
Likes: 2
From: Moncks Corner
I find it more trouble to use sync to adjust the climate. I just reach and change it if needed. The only time I use the voice function is the navigation while moving.
Junior User
Joined: Feb 2017
Posts: 56
Likes: 0
2017 F350 Platinum owner.
My infotainment system will not update and has lost audio on everything. It will come back when starting up cold, but after 2-7 minutes the sound starts crackling and then it shuts off completely. It will intermittently come on after that but its annoying as hell. Tried master reset, no change. Ford is replacing the whole unit.
My infotainment system will not update and has lost audio on everything. It will come back when starting up cold, but after 2-7 minutes the sound starts crackling and then it shuts off completely. It will intermittently come on after that but its annoying as hell. Tried master reset, no change. Ford is replacing the whole unit.
Elder User
Joined: Sep 2016
Posts: 781
Likes: 6
From: Edmonton Alberta Canada
While this does not help you all. I was told the dash resetting is a good thing as it finds an error code and reboots. What the error code is no one knows but any error code will trigger a reboot.
When it does not reset is a problem. Not sure if it helps but... seems I am the king of electrical bugs on these forums. My trucks still broke after 8 weeks.
When it does not reset is a problem. Not sure if it helps but... seems I am the king of electrical bugs on these forums. My trucks still broke after 8 weeks.
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TBreese
Audio & Video Systems, Navigation, Satellite Radio & Mobile Electronics
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Mar 10, 2017 06:15 PM
