This is for my 2011 F350 6.7 Ok I am getting a (6R140) transmission behaviour every morning drive or later in the day after the transmission cools down. This behaviour has been discussed on here before but I am seeking additional help from members and or Ford Customer service as well.
I am experiencing a 2-3 second delay of engagement when putting truck in Reverse. This happens EVERY time whether transmission is cold or warmed up. I am also having very hard/harsh shift fares going into 3rd gear and 5th gear with the 3rd gear being the worse of the two. Also experiencing these hard/harsh shift when downshifting as well.

I took the truck to my local dealer and I let it sit over night in their lot so they could experience it at its worst after sitting all night. They definitely recognized the issue. But since it wasn't throwing and codes they couldn't help me. I find this an unacceptable answer.

I brought to their attention that this issue is well documented online and a lot are having success with performing TSB 11-7-10 (replacing solenoids) They looked it up and said my truck doesn't apply to TSB because of the build date. My window sticker and VIN # implies the truck was built 10-11-2010. Which from my understanding, does fall under the required TSB. None the less, I insisted that I know I'm out of warranty and I will just pay to have this TSB performed. They refused.

What should I do?

I know everyday I run my truck with this issue it is decreasing the reliability of this transmission and it will most likely end with a full transmission replacement.

Is Cory or Bianca from Ford Customer Service still on here? I could use your help please.
Thanks in advance.

 

Paging Crystal...@FordService

 

Thanks for bringing this to my attention, Tom! Since Brander is in Canada, my pals at Ford Canada would be in the best position to assist. Here's a link to their profile: Ford Truck Enthusiasts Forums - View Profile: FordServiceCA

Crystal

 

Thank you Tom & Crystal, Ford Canada has been contacted !

 

I am having the exact problem, almost to the "T"; and dropped my 2011 F250 off at a Ford dealer on Monday due to this same type of issue. They indicated that they thought it was a "transmission valve problem" and were going to take apart the transmission to confirm. They were able to get a code off of it that indicated a short circuit in the gear box or something along those lines. I called today (Wednesday) to get an update and was told that they have it apart and are waiting to "hear back from Ford" on some questions first.

Sucks, 2011, only 50,000 miles and I missed my warranty by 5 months. I'll post back when I hear what they think the real problem is as well as if it truly fixes it.

 

Interesting. I'm signing up to see what this fix is. Too bad Mark K wasn't involved with the engineering on the 6R-140. It would be nice to be able to speak with the designing engineers. The DEs would have been involved with R&D and would have likely witnessed this failure in the lab and know exactly what the root cause is for these symptoms.
Just an FYI, harsh shifting, delayed shifts, flares and bump(slide) shifting are all separate symptoms. You are lumping harsh and flare together. Unless you have both?
How many miles on this trans? What services have been performed since ownership? Did the fluid and filter get serviced at or before the recommended intervals? I guarantee these will be the servicing shops first questions. A re-flash may be in order? Not sure if the 6R has adaptive learning?
Another suggestion...if you have exhausted the customer service/ warranty route and are on the hook to fix this yourself; ferret out a top notch trans shop even if you need to ship it. This shop will/should have deep knowledge of the 6R-140. The previous 5R110W is a totally different unit from the 6R. So Ask. Also ask that any rev updates or improvements be built into the rebuild. A high end trans shop will also have a trans dyno. Replace the converter too. Be sure the ATF cooling loop gets flushed before instillation of the new trans. This 6R is a tough trans. Many have compared it to the Allison. The Allison is a freight train. I have personally seen its guts. Follow up here when the fix is fixed.

 

Welcome to the forum, ejuelg; thanks for offering to keep us posted! I'd like to escalate this to your regional customer service manager. Since you're a new member, you may not have access to PMs yet. If that's the case, send your details (full name, best daytime phone number, VIN, current mileage, and servicing dealership) to custserv@ford.com. This email address isn't actively monitored, so put my name ("Crystal") in the subject line and post here once you've sent it. That's how I'll know to go and hunt down your message.

Crystal

 

Here's where I'm at so far...

Monday: I dropped if off and was told it was likely transmission valve body that needed replacing. Looking at $1200 + tax for parts & labor.

Tuesday: Supposed to take it apart and work on it and confirm. I called at the end of the day and was told they never got to it due to an emergency service issue involving an RV that was broken down on the highway and the owners were living out of a hotel. Told that I should have a call by Wednesday at lunch time.

Wednesday: I called around lunch time and was told I would get a call back later. I was called back around 1pm and told that upon taking apart the tranny, the valve body looked fine. Waiting to hear back from Ford service on ideas and what problem could be.
I was called back later on Wednesday and told that I just needed solenoid replacement and a reprogramming of EPROMs. Solenoids would be in on Thursday. Good news is that would now only be $900 + tax.

Thursday: I was called in the afternoon and told that they wanted to keep overnight to drive cold in the AM on Friday to confirm the issue was fixed. Agreed as it sounded like a good idea since the issue was primarily noticed after it had been sitting overnight.

Friday: I was called around lunch time and was asked if I had ever had the truck “chipped” or reprogrammed to try and get more power out of it. I indicated that I had not and that I bought the truck used from a Ford dealer around February of 2013. Service tech said that when trying to reprogram it they received an error code and then upon trying to reprogram they were unable to establish a connection. Said they would keep trying and would call me later.
I was called back later in the afternoon and told that they could not figure out what is wrong. Indicated maybe the BUS went out. As a result they are going to have to put in a new PROM. New PROM won’t be in until Tuesday and I have to pay for the part but they will work with me on the labor. Currently looking at $1,600 + taxes.

Not currently feeling good about this...

 

Crystal: I just sent over my info.

 

Hi ejuelg,

I got your message this morning and sent you a reply. I recommend reaching out to my colleagues at the Customer Relationship Center (1-800-392-3673); they have the same ability to assist that I do. I know they'll be happy to do all they can to help out.

Crystal

 

I am beyond frustrated. Ford has now had my truck for two full business weeks. Supposedly the transmission issue is resolved but the program that they are pulling down from Ford corporate and installing continues to throw an error. The service center believes it to be a software defect and has told me that they are continuing to work with Ford corporate programmers.

What does this mean for me? I have not had a vehicle for 2 weeks of work. I have called the customer service hotline 2 times now requesting escalation or some sort of compensation due to this issue. I continue to be told that there is nothing that can be done because the truck is no longer under warranty. This is the response despite the problem being due to a new program that is attempting to be installed via Ford service. I believe that the dealership is doing what it can. Doesn't compensate for what appears to be faulty manufacturing quality.

Thank you Ford for producing a product that essentially seems to have a defective transmission issue based on the number of similar issues all with the same resolution. Also, thank you for deploying defective software that I am apparently QA testing with my truck. One would think that my headache alone so your programmers could fix this issue before it becomes widespread would be worth some sort of compensation. Do you have a QA department for crying out loud? Last time I will be purchasing a Ford product for me, my wife, or my children.

 

I understand you're frustrated, I would be, too. But posting that has ended your chances of Ford helping you. Good luck.