Sorry it took so long to get back to you. The truck is back, running, riding, and STOPPING great! The dealership took terrific care of me. A PM should be in your inbox. Thanks for your followup.

 

Great news, saleen322! I got your PM and documented your feedback. You know how to reach me if there's anything else I can do to help.

Crystal

 

Hello everyone, newbie onto this site however past and present owner of Ford products.


Currently have a 2012 Ford F150 FX4 eco-boost truck that I love. However as I am posting under this thread I have a major problem which like others are experiencing.


I am currently on my third vacuum brake pump assembly within a matter of 10 months and 14,000 km's. However why can't Ford answer why this is happening? What can Ford do or I do to prevent this from happening. Again and Again. Ford Canada technicians can't answer, called Ford Canada Customer service and they can't.


So my question and I hope a Ford representative chimes in on this matter and answer me...Who is liable if I crash my truck because of a 4th faulty brake pump? That almost happened to me when I was driving towards Florida at 70 mph and I get no brake response at all. Pumping gets me nothing...I have to utilize my e-brake to help me stop and I get manual brakes back. Luckily I didn't kill anyone, nor did I cause an accident.


I don't wish this ever to happen on someone, but I have serious safety concerns with this part. I have filed with Transport Canada, and assisting them in this matter.


However damage occurs to my Ford truck, and I have to pay out of pocket for repairs and labour. Yes Ford Canada has agreed to pay part of brake jobs (discs and pads) I still have to pay money for this 3rd defective part. I tried calling Customer relations for Ford Canada and was told that a decision of assisting financially has been made and that is final. I asked for someone above - VP or even a Manager or Supervisor however to be told by this representative the decision is final. It takes me a significant amount of effort to obtain the name Eric Trepanier, however I can only write to him.


If Ford Canada is monitoring this message, I would really appreciate a call or the ability to speak with Eric or someone higher than him.


Thank you,

 

Welcome to the forum and thank you for reaching out, bigpoppapump_5. Please PM me your existing case number or VIN; I'll see how to help.

Kwasi

 

Hello Kwasi,
I guess since I havent reached 5 posts I can't do PM messages. I will try and get to that status. If you happen to have the ability to PM me that might work? Otherwise I will have to figure something out.

Thanks

 

Go chat in the non-automotive section for a few minutes, you'll get status in no time.

 

Good idea include this response got me so much closer to the #5 posting requirement.
Thanks

 

Hello FordServiceCA,


I am guessing I have to wait 10 days prior to being able to PM you a message. Can you send me an e-mail instead so that I can communicate with you?
bigpoppapump_5@hotmail.com


Thank you,

 

Well, I replaced this part today, and it was pretty painless. Took me about forty minutes, and I work very slowly. Annoying that the dealership was saying it's a 1.5h labour charge. I know that's all based on a "book charge" and they can't change it, still, seems impossible.
What's interesting is that the fuse was blown, so that pump wasn't doing anything. It must not really be needed once the engine is warm, because I didn't think the brakes felt bad, other than for the first thirty seconds after startup.

For anyone considering doing this themselves, I say go for it, very easy using the instructions in that fordtechmakuloco youtube video.
I paid $255 for the Pump, and $10 for the fuse.

 

hi all,
same problem here. 2012 ecoboost 63000km and the pump is making horrible sound. ( worst at startup)

no warranty since it's a rebuild one

 

Mine was replaced and then I installed a catch can into the PCV system and it now catches all the moisture and sludge that was getting to the vacuum pumps causing them to fail.

 

Hey Jim, call around to find out if your local dealers have them in stock, and then just replace it. It's honestly pretty simple.

 

yeah thank you I called them and it's 383$ can + tax and they have it in stock.

I just bought the truck so I am not verry happy to spend that money.

 

Maybe call a few other dealers. I got mine for $255 Canadian here in Calgary, and at least two dealers were selling them for that price. I don't have any special hookup for pricing or anything.

Or go in and chat with the parts guy some day face to face. They have some ability to change the discounts in their system.

 

Might try ebay. There are Ford dealers on there that sell cheaper like a supplier discount price
http://www.ebay.com/itm/Power-Brake-Booster-Vacuum-Pump-MOTORCRAFT-BRPV-10-fits-11-13-Ford-F-150-/111648299984?fits=Year%3A2011%7CModel%3AF-150&hash=item19fec1dbd0&vxp=mtr