T got your message, but I was not trolling just stating an opinion which some folks take offense too

 

It was thread hi-jacking.

 

You're opinion is just as important as anyone else's and I mean that. However, you were here for all the knock down drag out fights that created sibling rivalry between the V-8 guys and those of us who bought the EB. Things have pretty been calm and well mannered here for some time as we evolved past the engine wars.

I think we can all agree that each engine has had some inherent issues and I think that we can all agree that an internet post makes an issue seem like it's more widespread than it really is.

A couple things come to mind here with this thread and others since the 2009 MY hit the road:

1. Ford hasn't done a great job of stock piling parts needed for this generation of trucks.

Remember the transmission and driveshaft issues?

2. Ford overall but mainly Ford of Canada seems to have jumped off the rails a little and the customer service has taken a nose dive.

3. This current issue seems to be affecting our Canadian brothers more than the the US trucks, perhaps it's the extreme cold, or perhaps it's affecting the early build EB's or maybe the Canadians are just that unlucky, IDK.

This is a time to commiserate rather than scold and poke fun. This is a time to rally and force Ford to back the name that we all love, like they used to.

Most importantly, threads like this make me stand back and take a moment to pause and reflect on my blind loyalty to Ford. In short, if I feel that like I have to purchase an ESP to have peace of mind about my next Ford purchase, then there won't be another Ford purchase.

Now gentlemen, can we please get back on track and play nice.

Thank you.

 

I will bite (even though I'm not so sure I should). Let's all keep our focus on the main cause of the inconvenience at hand, namely lack of supply. As a tech wrenching in Ford stores since 2000, I will be the first one to have our parts department keep commonly moving parts in stock, thereby minimizing turnaround time when a vehicle comes in, including said vacuum pump. From my conversation with my parts manager, it appears that Bramalea parts distribution center alone, has about 1200 of these pumps on a national backorder, with only 56 destined to arrive as of the conversation. That said, I would highly encourage most of you owners who feel inconvenienced to voice your opinions to FoMoCo in large numbers, BUT IN A COURTEOUS PROFESSIONAL MANNER, hopefully to expedite the pump supplier/manufacturer issue. Remember, at the end of the day, the dealer you deal with has no control over how soon, if or when they receive the part, once the order is put in. We, are just as much at the mercy of FoMoCo so taking your frustrations out on us achieves absolutely nothing useful.

 

1200 on back order and over 500,000 EB trucks sold since 2011. If one were a Ford bean counter then that may not seem to awful but, what about the poor shmuck who bought the truck and needs it for work and transportation?

I personally don't think that any excuse is good enough. If the supplier can't provide the parts then they should be fired. These trucks have been out long enough to have a reasonable inventory of parts.

Perhaps I'm being unreasonable, I don't care. Ford needs to act like their hair is on fire.

 

Okay, I'm not disagreeing with any of the statement you've made in the first paragraph by any means. However, I as a dealership employee have ZERO control over the supply of the parts end of the business and therefore MY hands (and the hands of all the other dealership employees) are tied. I personally don't think that any manufacturer keeps that many supply of parts available for any given model year run of any particular vehicle outside of any normal maintenance parts such as brake pads, rotors, filters etc. However, on such a part as this, where failure has been found to be extremely common to the point where supply has dried up, then yes perhaps an alternative supplier/manufacturer of said part needs to be established. I remember not too long ago FICMs for 6.0L diesels were scarce. But again, my view is that if more of you owners step up and put in some writing to FoMoCo, then yes perhaps they will pursue this matter with more urgency (if it isn't already). And with regards to the statement made in the last paragraph, no you are not being unreasonable, but directing your frustrations of the matter toward the people who have no control over the matter definitely is.

 

I greatly appreciate your insight in this matter however, I think you're taking this too personal. I believe that it's FoMoCo and Ford of Canada that's getting flamed, not the servicing dealer(s). I'm certain that the dealers would love to turn these trucks around as quickly as possible so they can get paid and keep their buyers happy.

 

Update: My dealer used a donor truck from their lot and replaced the pump temporarily until the new part comes in. Pretty classy!! The service manager was more than accommodating. Truck runs great and no fear of pump failing while towing on vacation. This fixes the problem for now and our family vacation is a go!!

AK

 

Thanks. a temporary replacement part was installed. Now will await the new part. I will speak with the dealer again when I return from holidays.

AK

 

I'm glad I read this thread. My 11 F150 has a pulsing feeling in the front (driver's) side at times when braking. Comes and goes with varying degrees of strength. I'll have to ask the dealer about it next time I take it in for service.

 

You likely are due for a set of brake pads & rotors. Failing vacuum pumps on these '11 & '12 F-150s equipped with the Ecoboost will typically produce symptoms of a rock hard brake pedal and/or a horrible "rattling marbles" sound originating from under the air cleaner area (where the pump is located). I'm on the bandwagon to be of the opinion that the delay is unreasonable, in sorting out the supply issue. Kudos to the dealer who "borrowed" a part of one of their stock used vehicles to swap out into the customer's vehicle until the part finally arrives.

 

The more I think on this the more I have to respectfully disagree. There are times when after pressing the brake pedal that there is a very strong pulsating feeling. Other times, zero, or, somewhere in between. This coming and going & varying degrees of the pulsing makes me question needing pads or rotors (pads anyway as I've inspected them and they look fine..plenty on them, and the rotor has no indications of an issue - not even any real dust on them).

 

http://www.summitracing.com/int/sear...ps%2C%20Street

And that's all I have to say about that.

 

Loud noise on cold start-up finally reproduced by dealer after several visits. Diagnosed as failing Vacuum Pump, on emergency back order. Reading about this issue in this forum, realize this is a common issue, confirmed by Ford not having a replacement part in stock. Expecting several months delay says dealer.

Obviously a quality issue - is Ford not standing behind this with some kind of financial support?

 

mine has really hard pedal just after start up and occasionally in a parking lot. Couple of close calls where I really had to hammer the brakes hard to get it stopped. Going to have to remind them that I work for a certain government agency that deals with vehicle defects such as this. Was told by the service manager that they had sooo many problems with the pumps that Ford is looking for a new supplier.