Customer Satisfaction Program 11B23???
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Junior User
Joined: Jun 2011
Posts: 93
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From: Kasilof
Customer Satisfaction Program 11B23???
I received a piece of mail today from Ford informing me that my truck had not been brought in for this no charge update/recaibration to my Powertrain Control Module. I wanted to ask to see if anyone else had received a similar letter? Have you taken your truck in for this update? What was your experience... does this improve performance in some way? Just curious about what to expect as I have not had my truck that long and have never had to have such and update completed. Take it in or leave it as is?
Thanks in advance!
Brian M.
Thanks in advance!
Brian M.
Super Moderator
Joined: Aug 2008
Posts: 37,383
Likes: 1,867
From: Frederick, MD
Take it in. It now does some additional checks of the motor to attempt to catch malfunctions sooner.
I had mine completed as well. So side effects for me.
Some have had some codes come up but it was items that needed attention beforehand. It was just undectable before the flash.
I had mine completed as well. So side effects for me.
Some have had some codes come up but it was items that needed attention beforehand. It was just undectable before the flash.
Elder User
Joined: May 2007
Posts: 682
Likes: 1
i got mine done aug 1 2011 and then about a week later i got that same paper telling me it had not been done yet....i think they sent it prior to me getting done....so far i have had no problems just have to get used to the cleaning message going away so quick.
Laughing Gas
Joined: May 2009
Posts: 908
Likes: 2
From: Covina, CA.
The new flash has allot of additional or more sensitive checks in it for detecting issues. There's a post on another forum where the owner kept complaining about an over heating issue, but because the techs couldn't find anything and there was no CEL, they wouldn't do anything. He received the latest flash and drove about 20mi before the wrench came on. Now they have to do something.
Laughing Gas
Joined: May 2009
Posts: 908
Likes: 2
From: Covina, CA.
Yep. Have until the end of March 2012 I believe it says.
More Turbo
Joined: Jan 2011
Posts: 627
Likes: 17
March 31, 2012 is the end of the TSB campaign i.e. the end of reflashing at no cost.
The letter has the same language as the first one stating that Ford reserves the right to deny warranty coverage for any vehicle damage that may have been prevented by the improved diagnostics in the new firmware. This is quite different from saying that they will void the warranty.
The letter has the same language as the first one stating that Ford reserves the right to deny warranty coverage for any vehicle damage that may have been prevented by the improved diagnostics in the new firmware. This is quite different from saying that they will void the warranty.
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Junior User
Joined: Dec 2010
Posts: 58
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From: Columbia, MD
As for performance improvement, right after I got mine done my mileage went to awesome for a bit (+2 or +3 MPG depending on conditions). Then, I guess as the transmission "learned" and the mileage returned back to its turd self. I see no long-lasting performance gain.
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Master of Strokes
Joined: Mar 2007
Posts: 6,808
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From: CA
Take it in. It now does some additional checks of the motor to attempt to catch malfunctions sooner.
I had mine completed as well. So side effects for me.
Some have had some codes come up but it was items that needed attention beforehand. It was just undectable before the flash.
I had mine completed as well. So side effects for me.
Some have had some codes come up but it was items that needed attention beforehand. It was just undectable before the flash.
Senior User
Joined: Oct 2007
Posts: 159
Likes: 0
From: Poconos
March 31, 2012 is the end of the TSB campaign i.e. the end of reflashing at no cost.
The letter has the same language as the first one stating that Ford reserves the right to deny warranty coverage for any vehicle damage that may have been prevented by the improved diagnostics in the new firmware. This is quite different from saying that they will void the warranty.
The letter has the same language as the first one stating that Ford reserves the right to deny warranty coverage for any vehicle damage that may have been prevented by the improved diagnostics in the new firmware. This is quite different from saying that they will void the warranty.
Update: got the flash on Friday, and ran it about 700 miles over highway with the camper over the weekend. Ran about the same as before, except the 1 second regeneration message makes it impossible to know how often you go into regeneration, or how long it takes.
Last edited by ab257z; Aug 29, 2011 at 09:48 AM. Reason: Update
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