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If your Ford Remote Access is stuck in sleep mode and will not exit, you will need to call the help line for Tech Support, Ford Key 1 800 367 3539 (I forget the option but was the last one #4 or #5).
I understand this was a recent problem Ford/AudioVox experienced with the Remote Access modules. I had it happen to one of my vehicles about the time I was going to sell both modules. I removed the modules and even switched the module to my other vehicle, but to no avail.
I called Ford Key, this is the help number for Remote Access. I was put through to AudioVox tech support. They were able to send a signal to my vehicle and wake it up. Worked fine after the wake up signal from them.
Suggest you do the same if you are having this problem.
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