Ford Sucks!!
Posting Guru
Joined: Mar 2003
Posts: 1,521
Likes: 0
Yep, the dealer is clearly counting on the OP not to put up a fuss and pay them to fix it and then they will still send the bill to Ford and get paid twice.
FTE Leadership Emeritus
Joined: Sep 2003
Posts: 12,201
Likes: 714
From: Houston, Texas
Not sure when last your oil filter was changed, but a friend of a friend had an issue with his where his turbo just wouldn't spool. I had him run the VGT relearn to see if his vanes were stuck or if the VGT actuator died. Come to find out, his oil filter was clogged and hadn't been changed in an embarassing and dangerous amount of miles. As soon as he changed the filter he was back in business....just a suggestion.
Fleet Owner
Joined: Nov 2003
Posts: 27,792
Likes: 3,542
I do not know why it is so hard to help sometimes - especially with such hard feelings and so much money on the line !!??
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Edit (to provide you the OFFICIAL reference):
From Page 12 of the Warranty Guide specificaly refering to the Emissions Warranty (provided to the purchaser of every new truck and available on-line at the Ford Web Site):
The warranty coverage period for:
• Passenger cars, light duty trucks (vehicles with a GVWR of 8,500 pounds
or less
— 8 years or 80,000 miles (whichever occurs first) for catalytic converter,
powertrain control module, onboard emissions diagnostic
device, natural gas vehicle (NGV) module (Bi-fuel/CNG), electronic
emission control unit, and transmission control module;
— 3 years or 36,000 miles (whichever occurs first) for all other covered
parts.
• Heavy duty vehicles (vehicles with a gross vehicle weight over 8,500
pounds)
— 5 years or 100,000 miles (whichever occurs first) for covered diesel
engine parts;
— 5 years or 50,000 miles (whichever occurs first) for all other covered
parts.
Fleet Owner
Joined: Nov 2003
Posts: 27,792
Likes: 3,542
Regardless, the point is to know what to say to whom and who to call if you are not satisfied. I would do it today and not hesitate a second.
Thread Starter
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Junior User
Joined: Jun 2009
Posts: 92
Likes: 0
From: Southeast, TX
If Ford was a stand up company then they would fix it...nowadays they are concerned about anything but the bottom line. That's straight outta the owner of the dealerships mouth. I still have a chance to recoup some money in small claims court. They wont bother with sending a lawyer down to represent them, so I might be able to get some $ back. I'm not holding my breath though.
Thread Starter
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Junior User
Joined: Jun 2009
Posts: 92
Likes: 0
From: Southeast, TX
Not to play stupid...and I agree with you 100% on the knowledge is power, but I dont see how calling the EPA is going to help with making Ford replace my turbo. You must know something that I dont, and I wish you would enlighten me.
Fleet Owner
Joined: Nov 2003
Posts: 27,792
Likes: 3,542
As I said earlier - they (EPA) oversee air emissions as a govermental agency. They REQUIRE companies to offer emissions warranties and then require them to abide by them - under penalty of law. They also REQUIRE the auto manufacturers to put the EPA contact info in their warranty manuals. Ford is responsible to the EPA - can't say it more clearly than that. Also, the first turbo repair should have been done with ZERO deductible. I would almost bet you were charged $100 for the turbo cleaning.
All of this is a legal matter. Tell Ford you are contacting the EPA and then contact them if Ford still denies responsibility- or I guess you could just wait for small claims court.
All of this depends on the ROOT cause not being something that is NOT covered by the emissions warranty, it should be covered but this is all based on your representation of the events.
I do wish you luck.
Edit -
A bunch of us can give you the link to the Ford website that has the warranty manual if you feel that you have to have written proof.
All of this is a legal matter. Tell Ford you are contacting the EPA and then contact them if Ford still denies responsibility- or I guess you could just wait for small claims court.
All of this depends on the ROOT cause not being something that is NOT covered by the emissions warranty, it should be covered but this is all based on your representation of the events.
I do wish you luck.
Edit -
A bunch of us can give you the link to the Ford website that has the warranty manual if you feel that you have to have written proof.
Logistics Pro
Joined: Feb 2004
Posts: 4,460
Likes: 14
From: The Land Of Time
I think I remeber you said you bought the truck used, what was the ORIGINAL in service date from the PO.
Something is not adding up here to me, this is how I would look at it. If the truk was repaired at a Ford dealer, and the part that was repaired failed within a week, they have to fix it. The repair carries a 12 month 12 thousand mile warranty unless otherwise written.
To say Ford sucks is a little harsh but I understand you are upset and rightly so. Been through arbitration for my 04 I had back in the day and it wasnt fun.
With that being said, I would gather up your service records, and sit down with the General Manager and the Service Manager and have a calm converation. They followed the correct procedure by cleaning the turbo first, it happened to me. Cleaned the turbo in Feb. of 07, and replaced the center section in March of 07, havent had a problem since.
Like Bismic said our turbo isues are caused by a number of things including but not limited too: extended idling, poor fuel, EGR issues, short trips, not working the truck hard etc.
I am not sure of your driving habbits or how long you even had the truck, but for Ford to say no help at the corproate level makes me think there is something else going on.
Just my .02 though
Sarge
Something is not adding up here to me, this is how I would look at it. If the truk was repaired at a Ford dealer, and the part that was repaired failed within a week, they have to fix it. The repair carries a 12 month 12 thousand mile warranty unless otherwise written.
To say Ford sucks is a little harsh but I understand you are upset and rightly so. Been through arbitration for my 04 I had back in the day and it wasnt fun.
With that being said, I would gather up your service records, and sit down with the General Manager and the Service Manager and have a calm converation. They followed the correct procedure by cleaning the turbo first, it happened to me. Cleaned the turbo in Feb. of 07, and replaced the center section in March of 07, havent had a problem since.
Like Bismic said our turbo isues are caused by a number of things including but not limited too: extended idling, poor fuel, EGR issues, short trips, not working the truck hard etc.
I am not sure of your driving habbits or how long you even had the truck, but for Ford to say no help at the corproate level makes me think there is something else going on.
Just my .02 though
Sarge
Posting Guru
Joined: May 2003
Posts: 1,990
Likes: 1
From: Middleburg, FL
Bingo! The condition was brought to the dealership's attention while still under warranty and their corrective action didn't resolve the problem. Warranty should still apply in this case.
Laughing Gas
Joined: Feb 2003
Posts: 998
Likes: 23
From: Tennessee
What is the best way to prevent the carbon and soot. I had my turbo removed and cleaned 2 years ago, 2 months after the warranty expired. It was blowing the boot off. I have switched to Rotella synthetic oil since then. The selling dealer's service manager got my money for the repair reimbursed to me. It pays to keep a calm head.
Posting Guru
Joined: Oct 2006
Posts: 1,714
Likes: 0
I am officially not a fan of Ford Motor company anymore. They are spineless, cheap, and dont care about us as a consumer. Just wanted to let every single Ford owner on the site to know that. Here's why:
September 2, 2010- Took my '05 Excursion 6.0 into the dealer because the turbo wasn't spooling. They pulled the turbo and "cleaned" it according to Ford service directives. The tech at the dealership said it needed to be replaced, but Ford said to try and clean it first.
September 9, 2010- Got the X back from the dealer, drove it to the house, as I pulled into my neighborhood I noticed the turbo was doing the same thing and not spooling. Called the dealer the next morning and made them aware of the problem, they said they couldn't take it until monday the 13th.
September 13, 2010- Took the X into the dealer, bot the phone call stating the turbo needed to be replaced, and "oh by the way it's not covered under warranty since it expired yesterday on Sunday the 12th..."
WTF!!!!! Called Ford "customer care" said they couldn't do anything and basically I'm out $2400 because they are sorry a$$ m.f.ers!!
All kinds of B.S. from the dealer, not our fault, bla, bla, bla...Heed this warning, if you have turbo troubles with the 6.0, cleaning it does nothing, and Ford knows this. Watch your A$$es because Ford will screw you if they can!!!!
September 2, 2010- Took my '05 Excursion 6.0 into the dealer because the turbo wasn't spooling. They pulled the turbo and "cleaned" it according to Ford service directives. The tech at the dealership said it needed to be replaced, but Ford said to try and clean it first.
September 9, 2010- Got the X back from the dealer, drove it to the house, as I pulled into my neighborhood I noticed the turbo was doing the same thing and not spooling. Called the dealer the next morning and made them aware of the problem, they said they couldn't take it until monday the 13th.
September 13, 2010- Took the X into the dealer, bot the phone call stating the turbo needed to be replaced, and "oh by the way it's not covered under warranty since it expired yesterday on Sunday the 12th..."
WTF!!!!! Called Ford "customer care" said they couldn't do anything and basically I'm out $2400 because they are sorry a$$ m.f.ers!!
All kinds of B.S. from the dealer, not our fault, bla, bla, bla...Heed this warning, if you have turbo troubles with the 6.0, cleaning it does nothing, and Ford knows this. Watch your A$$es because Ford will screw you if they can!!!!
Not good for Public Relations at all! I don't care what any of you say, Ford is not handling these 6.0 issues correctly at all! I am out over $7K, but I did modify a lot on my motor to make it the type engine it should have been on day 1!!!! Thanks a lot Ford!