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From what I've read in this forum, Troyer is a stand-up outfit. That's been my personal experience as well with parts I've purchased there.
However, I ordered a new tune for my RoushCharged F150 in mid March and still don't have it... In fact, the last two folks I've been talking with at Troyer are no longer with the company. Should I be worried? Does anyone know what's going on there (if anything)?