Platinum f150 massive delays
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If I was misunderstood, I apologize. I too would be suprised if it actually arrived the second week of November. The second week of November is the estimate on when scheduling will resume. At this point the December or end of estimate for delivery is about as accurate as estimates can get...
When it is a supplier issue, Fords hands are just about as tied as the customers. Just like the customer, Ford could threaten to find another supplier, but in the end that would only take longer and end up costing Ford more...
When it is a supplier issue, Fords hands are just about as tied as the customers. Just like the customer, Ford could threaten to find another supplier, but in the end that would only take longer and end up costing Ford more...
Really want to hear what ford has to say about the delays from higher up. Im sure that they have a few hundred Platinums ready to ship and combined must be $10+ million of trucks. They just better hope that people are as ready to wait as i am.
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Nah ya want misunderstood Powerstroke. Really want to hear what ford has to say about the delays from higher up. Im sure that they have a few hundred Platinums ready to ship and combined must be $10+ million of trucks. They just better hope that people are as ready to wait as i am.
Really want to hear what ford has to say about the delays from higher up. Im sure that they have a few hundred Platinums ready to ship and combined must be $10+ million of trucks. They just better hope that people are as ready to wait as i am.I am sure that any already built Platinum's will ship as long as there are not issues with the parts that were used...
The one thing you have to remember about the Platinum is it is low volume when compared to other F-150 models. Your not going to find many fleets ordering Platinum's. So a few lost Platinum sales here and there is not going to kill them.
Well, definately let us know if you get anything out of the higher ups. Once again though, I am not expecting much.
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Well i just got of the phone to the ford soloutions team. guess what. They cant tell me anything about the truck. Not a dam thing. Not when to expect it or why it has a delay or even if it has even been partly built yet. He then told me to carm down as he would have to hang up the phone line if i didnt act in a proffesonal manor. I really flipped out then. He is now going to get a superviser to call me back monday about whay that cant give me no infomation. They also proceded to tell me that it's all my dealers fault as they are franchised and have nothing to do with them lol. My god thats the first time i have had to ever deal with customer service from ford and i was not at all impressed. 
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BSimmer,
Sounds like you're flipping out and treating people harshly. The guy on the phone, its not his fault, why try to make his day bad? This is brand new production vehicle - there are going to be pre-production glitches, even more so with a limited edition model.
Sounds like you're flipping out and treating people harshly. The guy on the phone, its not his fault, why try to make his day bad? This is brand new production vehicle - there are going to be pre-production glitches, even more so with a limited edition model.
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personally from experience I wouldnt buy the first year of the redesign anyways, wait for the 2010. I screwed up and bought the 07 expedition (first year of redesign), and it has been the biggest piece of **** vehicle I have owned. I had to take it in 7 times and then threaten lemon law to get my transmission fixed properly. So basically I had to rent a car at my expense for the month I was without my 40K dollar vehicle, FORD and the dealership wouldnt even pay for a loaner. I for one would start looking at GMC or chevy, or maybe even Dodge.
And guess what hte new F150 has the same 6 speed transmission mine has, ugh....watch out......but then again ford redesigned the transmission pan to hold more fluid, so maybe that might have helped, who knows, but WAIT FOR THE 2010 if you are going to buy a ford.
And guess what hte new F150 has the same 6 speed transmission mine has, ugh....watch out......but then again ford redesigned the transmission pan to hold more fluid, so maybe that might have helped, who knows, but WAIT FOR THE 2010 if you are going to buy a ford.
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So when i dont get no where when i speak to these people i should just give up? When i call these so called help lines i expect to be able to get my questions answered. I always end up having to go higher up the food chain and even then they normally put me through to some monkey and they never have a clue. He didnt even know that the 2009 trucks were even out. Come on man you work for ford you should know these things. If these people dont want to take complaints then they shouldnt be working in a complaints department. Im a customer and expect to be treated like one.
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One thing you have to understand about where your truck is coming from, is the fact that DTP lost a shift of production. Man power had to be moved around and a lot of people have never done the new jobs. DTP also lost members of the launch team (myself included) to properly train people. It's a long process of getting up to speed and Ford will not ship any trucks from DTP unless they meet the quality standards they are looking for. I have heard they will be shipping some trucks starting the 23rd.
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One thing you have to understand about where your truck is coming from, is the fact that DTP lost a shift of production. Man power had to be moved around and a lot of people have never done the new jobs. DTP also lost members of the launch team (myself included) to properly train people. It's a long process of getting up to speed and Ford will not ship any trucks from DTP unless they meet the quality standards they are looking for. I have heard they will be shipping some trucks starting the 23rd.
Yeah i can fully understand that. What annoys me is they have given me so many dates now for my truck to arrive. If i value in what i have spent on my current suv on repairs, lost working hours, and devaluation of me trade i am almost at $10k loss. that money was for me truck. Which comes out of my pocket, not fords. If they would have told me 4 months ago that i shouldnt expect it till november then i would have bought a 08 or another brand. If there's a delay why cant they call us and tell us that they are having a problem with a certain part so that we are at least informed. But no they expect to just keep people waiting and waiting. I really feel sorry for you and the way they can just lay you off from work. Again if they wanna shut shop for a few months to sell the current 08's they have sitting around unsold then they should be compensateing you for that. I dont know how you can afford to do it.
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Im a customer and expect to be treated like one.
Maybe you're one of those people who view complaining as a sport?
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I didn't say that, did I? I suggested not treating the service rep harshly on the other end of the phone.
True, and the customer service rep is a human being and shouldn't be talked at the way you described, should they? Because they are supposed to deal with disgruntled customers, does that mean you should be a jerk with the rep? Afterall, they don't work in the Abuse Department. :-)
Frankly though, I don't know why I bother responding. It seems you enjoy complaining.
True, and the customer service rep is a human being and shouldn't be talked at the way you described, should they? Because they are supposed to deal with disgruntled customers, does that mean you should be a jerk with the rep? Afterall, they don't work in the Abuse Department. :-)
Frankly though, I don't know why I bother responding. It seems you enjoy complaining.
Yeah well if i ever got a job in a complaints department i would exect people to complain. But hey if i didnt have a complaint he wouldnt have a job. Lucky for him i do like to complain and get my moneys worth. I have already gained a extra $2500 discount from this complaint.
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I think ya have every right to complain. Over the years I have learned when to get really worked up and start throwing F-bombs, and when not too. I get excited quicker then most, and really have to watch it so I dont overdo it.
So Im not saying dont get excited over it, just saying wait for the right time!
Too much "rowdy" complaining, and ford will be glad to get rid of ya! (similiar thing happened to me when i was young, the guy did not care at the end if he lost a customer, said he would rather not have a guy like me as one lol)
I also kinda thought they would give ya a bit of a discount.
So Im not saying dont get excited over it, just saying wait for the right time!
Too much "rowdy" complaining, and ford will be glad to get rid of ya! (similiar thing happened to me when i was young, the guy did not care at the end if he lost a customer, said he would rather not have a guy like me as one lol)
I also kinda thought they would give ya a bit of a discount.
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