2022 F-350 Electronics issues
Thread Starter
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Trailering
Joined: Sep 2021
Posts: 18
Likes: 9
From: Pacific Northwest
Dealer called day one of the truck being at their shop. After some comprehensive testing, they found a faulty APIM module. They ordered a new module, BUT it appears FORD is having issues delivering those modules. They put the truck back together and I'm driving it until the APIM module arrives. Once they've replaced the APIM module, they'll continue testing the rest of the systems.
More to come.....
More to come.....
Thread Starter
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Trailering
Joined: Sep 2021
Posts: 18
Likes: 9
From: Pacific Northwest
Well, it's been over 30 days now (12/5/2022) since the dealer notified me that the APIM part wasn't available. And I created a case with Ford Customer Service, and no word from them. So, I just sent Ford a notification under Washington State's Lemon Law that I wanted them to repurchase or replace the truck. They have approximately 40 days to respond. If nothing from Ford, then I'll file for arbitration with the State Attorney Generals Lemon Law Administration.
I really just want my F-350 fixed. Don't understand why they can't get this part to the dealership since they are building F-350 Superduty's....
Hopefully this will get someone's attention and we'll make some progress. Too bad it has to come to this to fix my truck. Not good customer service and quality from Ford. Stay tuned.
I really just want my F-350 fixed. Don't understand why they can't get this part to the dealership since they are building F-350 Superduty's....
Hopefully this will get someone's attention and we'll make some progress. Too bad it has to come to this to fix my truck. Not good customer service and quality from Ford. Stay tuned.
Thread Starter
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Trailering
Joined: Sep 2021
Posts: 18
Likes: 9
From: Pacific Northwest
Just got a call from a for customer satisfaction rep. He handles the arbitrations for State of Washington Lemon Law demands. We talked through my letter, and I made it clear I didn't want a repurchase or replace (too much of a hassle to rebuy and Ford doesn't have the options I have on my Superduty) I JUST wanted to problem fixed.
He had called the dealership, the vendor for the part and placed the dealership part order on expedited, high priority status. He committed to calling me back next week, with a status update. The Rep indicated that this was NOT normal, and he's filing a report with his management on how long this has been an issue (2 months).
I'll report back on how this is going and if the APIM module really is the problem. It is interesting how now, occasionally the display comes on for a while, then goes dark. It's been dark for a week now. Definitely broken...
He had called the dealership, the vendor for the part and placed the dealership part order on expedited, high priority status. He committed to calling me back next week, with a status update. The Rep indicated that this was NOT normal, and he's filing a report with his management on how long this has been an issue (2 months).
I'll report back on how this is going and if the APIM module really is the problem. It is interesting how now, occasionally the display comes on for a while, then goes dark. It's been dark for a week now. Definitely broken...
Thread Starter
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Trailering
Joined: Sep 2021
Posts: 18
Likes: 9
From: Pacific Northwest
Yep. And I quoted the state RCW regulation and the paragraph under which I was going to file for arbitration. That made it a legal document. Took Ford 7 business days to respond. Now to see if they can uphold their commitment to repair.
Cross-Country
Joined: Feb 2022
Posts: 74
Likes: 25
Good luck with this problem resolution. I find it amazing that they are having parts supply issues, while this APIM seems like a common fault. I bet the engineers even know what is causing the failure within the APIM.
Thread Starter
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Trailering
Joined: Sep 2021
Posts: 18
Likes: 9
From: Pacific Northwest
Thanks. I'm sure you're right. My issue is that Ford is still building trucks with APIM's.... I'm sure there is different software/firmware for the 2023 Superduties - they should have some stock for the 2022's...
If they can't fix it, then the Ford rep was clear that we'd have to go through the lemon law process and Ford would either repurchase or replace the truck based on the State arbitrator's decision.
Stay tuned.....
If they can't fix it, then the Ford rep was clear that we'd have to go through the lemon law process and Ford would either repurchase or replace the truck based on the State arbitrator's decision.
Stay tuned.....
Thread Starter
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Trailering
Joined: Sep 2021
Posts: 18
Likes: 9
From: Pacific Northwest
Got a call from the dealership today. Amazingly the APIM part arrived for my truck. April was the deadline for Ford to replace my truck if they couldn't fix it - so my customer service rep managed to get the part shipped to the dealership. I have to admit that once you get into the customer service queue and a rep assigned things eventually move.
Scheduled to be into the dealership in a week, we'll see if the APIM fixes the center console problem.
More to come.
Scheduled to be into the dealership in a week, we'll see if the APIM fixes the center console problem.
More to come.
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Thread Starter
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Trailering
Joined: Sep 2021
Posts: 18
Likes: 9
From: Pacific Northwest
APIM Replaced
Today the APIM finally got replaced on my 2022 F-350. Everything appears to be working correctly and I'm REALLY excited to have my truck back in working order. Time will tell if it's fixed, but all the wierd little anomalies (like the door not unlocking all the time) seem to have gone away. Ford customer service got the problem escalated (or replace my truck). Happy customer so far!!
Fleet Mechanic
Joined: Nov 2019
Posts: 1,429
Likes: 487
From: North Carolina
I have a 2022 F-350 with 7k miles on it and it's 10 months old. The center console screen has gone black so none of the functionality on that cluster works including the connected services. The bad part is that every dealership in a 20-mile radius is booked out 3 months for service. Clearly, quality isn't job one at Ford. While this is covered under warranty, it does make me nervous about "what else?".
My question to the forum: Has anyone else seen this issue with the 2022's and how long did it take the dealership to fix the problem?
My question to the forum: Has anyone else seen this issue with the 2022's and how long did it take the dealership to fix the problem?
2nd Gear
Joined: Sep 2024
Posts: 2
Likes: 0
Built ford tough
I have 2022ford-350 and the radio has a mind of its own will start changing app without being promoted scrolling through text messages phone calls . Took to local dealership when it was happening and had service manger come out to see what was going on. Scheduled appointment and they didn't find anything and blamed issues on dog slobber on screen. Screen locked up took to dealership. Said dog hair got lodged between radio buttons. Have taken to another dealership been there 4 times for same warranty issue. Scheduled appointment and showed up with 36154 miles and dealership tells me now it's not covered by warranty
2nd Gear
Joined: Sep 2024
Posts: 2
Likes: 0
Built ford tough
I have 2022ford-350 and the radio has a mind of its own will start changing app without being promoted scrolling through text messages phone calls . Took to local dealership when it was happening and had service manger come out to see what was going on. Scheduled appointment and they didn't find anything and blamed issues on dog slobber on screen. Screen locked up took to dealership. Said dog hair got lodged between radio buttons. Have taken to another dealership been there 4 times for same warranty issue. Scheduled appointment and showed up with 36154 miles and dealership tells me now it's not covered by warranty .charged me $200.00 to diagnosis and $900.00 to replace radio screen. Called Ford motor company to complain. They got repair price reduced to $285.00. This was an open case and should have been covered under warranty. BUYER BEWAER !
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