2021 F-250 Windshield Replacement
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3rd Gear
Joined: May 2021
Posts: 3
Likes: 0
2021 F-250 Windshield Replacement
Hello,
Thank you for your time responding to this question. I really do appreciate it!
Just curious if anyone has been in this situation and how they resolved it.
A rock broke my windshield enough to require replacement. Apparently, the vehicle has a camera despite no evidence of lane assist features (must be only for collision avoidance). Safelite says I need to take it to a Ford dealer to "have the error codes cleared" so they can replace the windshield and not incur liability for a potential wreck caused by lane assist, etc. Ford dealer maintenance rep says clearing the codes may not be possible if the windshield is broke. I am concerned that I will either have the codes cleared and they will return before Safelite can complete the replacement or that the dealership will not be able to clear the codes as the windshield is broken.
How have other folks handled this?
Again, thank you for your time responding to this.
Daniel
Thank you for your time responding to this question. I really do appreciate it!
Just curious if anyone has been in this situation and how they resolved it.
A rock broke my windshield enough to require replacement. Apparently, the vehicle has a camera despite no evidence of lane assist features (must be only for collision avoidance). Safelite says I need to take it to a Ford dealer to "have the error codes cleared" so they can replace the windshield and not incur liability for a potential wreck caused by lane assist, etc. Ford dealer maintenance rep says clearing the codes may not be possible if the windshield is broke. I am concerned that I will either have the codes cleared and they will return before Safelite can complete the replacement or that the dealership will not be able to clear the codes as the windshield is broken.
How have other folks handled this?
Again, thank you for your time responding to this.
Daniel
Last edited by dnlschr; Oct 2, 2022 at 05:43 PM.
More Turbo
Joined: Aug 2005
Posts: 687
Likes: 215
I had my windshield replaced once on my 2018. Actually 3 times but for just one incident. The folks who replaced it (not SafeLite) botched it 2 times and did an OK job the final time. Only once was it calibrated and there was no mention of fault codes, liability, etc.
Because it was such a fiasco I decided that if it happens again I will be taking it to Ford for a replacement even if I have to I will just pay for it myself. It would be less stressful than messing with the companies who claim to know what they are doing, screw around with you (and the recalibrations), make excuses, and just don't get it right or use original Ford replacements.
Because it was such a fiasco I decided that if it happens again I will be taking it to Ford for a replacement even if I have to I will just pay for it myself. It would be less stressful than messing with the companies who claim to know what they are doing, screw around with you (and the recalibrations), make excuses, and just don't get it right or use original Ford replacements.
Lead Driver
Joined: Dec 2020
Posts: 8,639
Likes: 2,433
I had my windshield replaced once on my 2018. Actually 3 times but for just one incident. The folks who replaced it (not SafeLite) botched it 2 times and did an OK job the final time. Only once was it calibrated and there was no mention of fault codes, liability, etc.
Because it was such a fiasco I decided that if it happens again I will be taking it to Ford for a replacement even if I have to I will just pay for it myself. It would be less stressful than messing with the companies who claim to know what they are doing, screw around with you (and the recalibrations), make excuses, and just don't get it right or use original Ford replacements.
Because it was such a fiasco I decided that if it happens again I will be taking it to Ford for a replacement even if I have to I will just pay for it myself. It would be less stressful than messing with the companies who claim to know what they are doing, screw around with you (and the recalibrations), make excuses, and just don't get it right or use original Ford replacements.
Fleet Mechanic
Joined: Jul 2008
Posts: 1,937
Likes: 1,221
From: Southern Crescent
Just make sure you get genuine Ford OEM glass that says "Sound Screen" just over the spot where the VIN shows through. You will not be happy with anything else. As stated above I think your best shot is through a dealer.
Laughing Gas
Joined: Feb 2017
Posts: 996
Likes: 193
From: AZ
SoundScreen® acoustic windshields and doors are specifically engineered performance parts installed in nearly all Ford and Lincoln models – canceling noise surrounding your vehicle and improving your overall experience within your vehicle.
These factory installed auto glass or original equipment parts reduce road, wind and other exterior noise to maintain the original quiet ride of your vehicle.
When replacing your broken windshield or door glass, don’t sacrifice performance or comfort! Maintain the ride you’ve come to expect with SoundScreen acoustic glass… it’s quietly exceeding expectations!
https://www.carlex.com/automotive-re.../sound-screen/
These factory installed auto glass or original equipment parts reduce road, wind and other exterior noise to maintain the original quiet ride of your vehicle.
When replacing your broken windshield or door glass, don’t sacrifice performance or comfort! Maintain the ride you’ve come to expect with SoundScreen acoustic glass… it’s quietly exceeding expectations!
https://www.carlex.com/automotive-re.../sound-screen/
Cross-Country
Joined: Jan 2006
Posts: 70
Likes: 13
From: S IN
2021s had a recall for the windshields. They weren't sealed right (I believe) and could pop out during an accident.
See if you're affected by that recall and let Ford handle everything (unless you've already had that completed...)
If you have rain sensing wipers, that's the camera.
See if you're affected by that recall and let Ford handle everything (unless you've already had that completed...)
If you have rain sensing wipers, that's the camera.
Fleet Mechanic
Joined: Feb 2019
Posts: 1,297
Likes: 170
From: Hunterdon Cnty N.J.
My 2019 was delivered with the windshield broken in transit. Ford replaced it and I have been completely satisfied.
I do remember looking into it at the time and a Ford OEM windshield was required for various reasons.
As for Safelite. I have an Accord and the rear side window was broken by a landscaper stump grinding.
I called Safelite, and everything was automated. Designed so you needed to set up an appointment online. Or pay in advance without an opportunity to ask questions over the phone.
So they expected me to pay without even knowing if it was a Honda windshield or a cheap repop.
I repaired it through my local mechanic for about the same money with a factory window. I had to clean up all the glass myself, but Im happy.
Unless you hate your Ford dealer I would let them do it.
Im finding more and more that companies are going full automation with the phone systems. If I didnt need to speak to a representative I wouldnt be calling at all.
I do remember looking into it at the time and a Ford OEM windshield was required for various reasons.
As for Safelite. I have an Accord and the rear side window was broken by a landscaper stump grinding.
I called Safelite, and everything was automated. Designed so you needed to set up an appointment online. Or pay in advance without an opportunity to ask questions over the phone.
So they expected me to pay without even knowing if it was a Honda windshield or a cheap repop.
I repaired it through my local mechanic for about the same money with a factory window. I had to clean up all the glass myself, but Im happy.
Unless you hate your Ford dealer I would let them do it.
Im finding more and more that companies are going full automation with the phone systems. If I didnt need to speak to a representative I wouldnt be calling at all.
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Mountain Pass
Joined: Nov 2016
Posts: 167
Likes: 8
From: Southern Ontario Canada
I just had my broken windshield replaced. A few months ago I contacted the dealership to check to see if it is on recall for OEM windshield replacement (especially since it was cracked). It definitely fit in the date requirements but they said I was not part of the recall
Subsequently the window was further damaged by rocks. I had the window replaced with the "requested" OEM version at the insurance company`s authorized location. When I went to have it calibrated at the dealership they had issues and had to reinstall the software twice. The dealership was concerned after the first reload that the window was not a Ford window and checked to see if it had the Ford logo on the bottom center of the window. It did and they subsequently reloaded the software again. This time it did recalibrate properly.
I got the impression that IF it was NOT an OEM windshield, they would not continue with the recalibration (covered by insurance) and take responsibility that software would load properly. I suggest with these new trucks you make sure you request and get OEM windshields. I know its an added cost.
Subsequently the window was further damaged by rocks. I had the window replaced with the "requested" OEM version at the insurance company`s authorized location. When I went to have it calibrated at the dealership they had issues and had to reinstall the software twice. The dealership was concerned after the first reload that the window was not a Ford window and checked to see if it had the Ford logo on the bottom center of the window. It did and they subsequently reloaded the software again. This time it did recalibrate properly.
I got the impression that IF it was NOT an OEM windshield, they would not continue with the recalibration (covered by insurance) and take responsibility that software would load properly. I suggest with these new trucks you make sure you request and get OEM windshields. I know its an added cost.
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Tuned
Joined: Nov 2016
Posts: 308
Likes: 14
Gordon doesn't replace windshields. They outsource it and calibrate the camera. They know the shops that do a good job they don't want return service either.
I dropped it off with Ford for warranty work. I settled with the glass company and ford separately for the calibration.
Hotshot
Joined: Oct 2015
Posts: 19,698
Likes: 12,822
From: Wyoming
I had Safelite install a new windshield on my truck. My recommendation is to avoid Safelite. At the time, if I didn't get the recalibration, I was required to sign a form releasing them of liability. What a crock. Not knowing any better, I had them do the calibration. All they did was enable a calibration relearn and drive the truck around the block a few times. The calibration felt off to me, like it was biased to the left more than the right. I took it to the dealership, where they did the calibration in the drop-off bay. They did not have to drive the truck. They charged me only $50, but maybe I got lucky there. The calibration wasn't much different though.
If your installer doesn't plug anything into your truck's OBDII port (to erase the calibration) and the new windshield goes back on just like the old one, no calibration is necessary.
If your installer doesn't plug anything into your truck's OBDII port (to erase the calibration) and the new windshield goes back on just like the old one, no calibration is necessary.
Lead Driver
Joined: Nov 2005
Posts: 8,466
Likes: 4,959
Hello,
Thank you for your time responding to this question. I really do appreciate it!
Just curious if anyone has been in this situation and how they resolved it.
A rock broke my windshield enough to require replacement. Apparently, the vehicle has a camera despite no evidence of lane assist features (must be only for collision avoidance). Safelite says I need to take it to a Ford dealer to "have the error codes cleared" so they can replace the windshield and not incur liability for a potential wreck caused by lane assist, etc. Ford dealer maintenance rep says clearing the codes may not be possible if the windshield is broke. I am concerned that I will either have the codes cleared and they will return before Safelite can complete the replacement or that the dealership will not be able to clear the codes as the windshield is broken.
How have other folks handled this?
Again, thank you for your time responding to this.
Daniel
Thank you for your time responding to this question. I really do appreciate it!
Just curious if anyone has been in this situation and how they resolved it.
A rock broke my windshield enough to require replacement. Apparently, the vehicle has a camera despite no evidence of lane assist features (must be only for collision avoidance). Safelite says I need to take it to a Ford dealer to "have the error codes cleared" so they can replace the windshield and not incur liability for a potential wreck caused by lane assist, etc. Ford dealer maintenance rep says clearing the codes may not be possible if the windshield is broke. I am concerned that I will either have the codes cleared and they will return before Safelite can complete the replacement or that the dealership will not be able to clear the codes as the windshield is broken.
How have other folks handled this?
Again, thank you for your time responding to this.
Daniel
Cargo Master
Joined: Mar 2021
Posts: 2,044
Likes: 1,336
I had a fun time trying to get Safelite to replace my 250’s windshield.
1st attempt the technician called me 5 minutes before they were supposed to be at the house and said they can’t find my windshield at the shop.
2nd attempt they came out and looked at my truck for 5 minutes and said they got the wrong one and it won’t work on the truck.
Gave up on them at that point and found a local company with a decent reputation to come out. They got it done the day of the appointment without any issues and I was happy. The technician from this local company left my windshield and dash a little messy…I’d think good practice would be to clean up after the install etc. but I was just happy to have it done at that point and they were easier to deal with than safelite.
1st attempt the technician called me 5 minutes before they were supposed to be at the house and said they can’t find my windshield at the shop.
2nd attempt they came out and looked at my truck for 5 minutes and said they got the wrong one and it won’t work on the truck.
Gave up on them at that point and found a local company with a decent reputation to come out. They got it done the day of the appointment without any issues and I was happy. The technician from this local company left my windshield and dash a little messy…I’d think good practice would be to clean up after the install etc. but I was just happy to have it done at that point and they were easier to deal with than safelite.
Hotshot
Joined: Oct 2015
Posts: 19,698
Likes: 12,822
From: Wyoming
I had a fun time trying to get Safelite to replace my 250’s windshield.
1st attempt the technician called me 5 minutes before they were supposed to be at the house and said they can’t find my windshield at the shop.
2nd attempt they came out and looked at my truck for 5 minutes and said they got the wrong one and it won’t work on the truck.
Gave up on them at that point and found a local company with a decent reputation to come out. They got it done the day of the appointment without any issues and I was happy. The technician from this local company left my windshield and dash a little messy…I’d think good practice would be to clean up after the install etc. but I was just happy to have it done at that point and they were easier to deal with than safelite.
1st attempt the technician called me 5 minutes before they were supposed to be at the house and said they can’t find my windshield at the shop.
2nd attempt they came out and looked at my truck for 5 minutes and said they got the wrong one and it won’t work on the truck.
Gave up on them at that point and found a local company with a decent reputation to come out. They got it done the day of the appointment without any issues and I was happy. The technician from this local company left my windshield and dash a little messy…I’d think good practice would be to clean up after the install etc. but I was just happy to have it done at that point and they were easier to deal with than safelite.
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