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Torque Pro Issues

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Old Feb 12, 2022 | 12:59 PM
  #1  
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Exclamation Torque Pro Issues

I haven't been running Torque in some time so tried to yesterday when I took the truck out for a long overdue drive. It acted as if I'd just done a fresh install of Torque.

I've been working with the developer as there are multiple issues - he had to make changes to accomodate Android 12, and well now other things are breaking.

Some Tips:
If you fire up Torque Pro and it throws up a couple of permission screens, you MUST grant access to everything it asks for (or you'll end up like me, going back and fixing things)
The old file folder tree has to be moved, if you give permission right up front the App should move everything. If you're saying oopsy right now, you need to use a file manager program (Windows Explorer worked fine with my phone USB cable connected) and move Everything under the .torque folder to (if your files are internally stored) Android/data/org.prowl.torque/files/... If you have SD storage put /sdcard/ in front of the above string.

Update to the latest version out on google play

you may have to un-pair and re-pair your BT Adapter and in between boot your Droid device, then reselect the adapter in Torque Pro.

Later Android versions seem to be working pretty well. I'm on a Motorola Droid Turbo running Android 6.01... I do have a new phone on order, but was planning on the old guy becoming a dedicated device for this and other non-phone things.

The point I and a number of other users are at is Torque Pro is either unable to connect via BT to the adapter (it's flaky) OR if it does connect, cannot communicate with the vehicle (vehicle icon keeps flashing).

The Adapter I'm using is a generic one I bought in 2013 and can handle Fast Communication, does auto-reconnect (shut truck off and Torque still running, re-start truck), and has ALWAYS worked... Pretty sure this is on the App side...

Thought I'd give you all a heads up on this...
 
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Old Feb 13, 2022 | 01:26 AM
  #2  
HT32BSX115's Avatar
HT32BSX115
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From: Upper Left Coast
Originally Posted by diesel_dan
I haven't been running Torque in some time so tried to yesterday when I took the truck out for a long overdue drive. It acted as if I'd just done a fresh install of Torque.

I've been working with the developer as there are multiple issues - he had to make changes to accomodate Android 12, and well now other things are breaking.

Some Tips:
If you fire up Torque Pro and it throws up a couple of permission screens, you MUST grant access to everything it asks for (or you'll end up like me, going back and fixing things)
The old file folder tree has to be moved, if you give permission right up front the App should move everything. If you're saying oopsy right now, you need to use a file manager program (Windows Explorer worked fine with my phone USB cable connected) and move Everything under the .torque folder to (if your files are internally stored) Android/data/org.prowl.torque/files/... If you have SD storage put /sdcard/ in front of the above string.

Update to the latest version out on google play

you may have to un-pair and re-pair your BT Adapter and in between boot your Droid device, then reselect the adapter in Torque Pro.

Later Android versions seem to be working pretty well. I'm on a Motorola Droid Turbo running Android 6.01... I do have a new phone on order, but was planning on the old guy becoming a dedicated device for this and other non-phone things.

The point I and a number of other users are at is Torque Pro is either unable to connect via BT to the adapter (it's flaky) OR if it does connect, cannot communicate with the vehicle (vehicle icon keeps flashing).

The Adapter I'm using is a generic one I bought in 2013 and can handle Fast Communication, does auto-reconnect (shut truck off and Torque still running, re-start truck), and has ALWAYS worked... Pretty sure this is on the App side...

Thought I'd give you all a heads up on this...
Yeah,

I tried mine after a long period of non use. I have a Samsung Note-4 and it was just like I just installed it new. Everything has to be set up again and it doesn't want to communicate.

I'll probably go back to the Scanguage II. I just don't have time to try to reinvent the wheel with this thing.
 
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Old Feb 13, 2022 | 09:08 AM
  #3  
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From: Winnebago, Illinois
I started to use an old phone now. It’s not connected to any of the phone companies but works for the Torque Pro app, and if I hear there is an update I just bring it into the house and connect it to my Wi-Fi and update the app.
 
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Old Feb 13, 2022 | 10:56 AM
  #4  
diesel_dan's Avatar
diesel_dan
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Originally Posted by HT32BSX115
Yeah,

I tried mine after a long period of non use. I have a Samsung Note-4 and it was just like I just installed it new. Everything has to be set up again and it doesn't want to communicate.

I'll probably go back to the Scanguage II. I just don't have time to try to reinvent the wheel with this thing.
All your stuff should still be there - no need to re-do it all... The App no longer looks at the folder .torque which is where all your stuff is. You just need to move everything to the new location on your phone - read my post again for where it needs to go. Now whether it still will work is another thing....

I'm still testing and sending debug log files to the developer. Torque Pro won't connect to the adapter or talk to the truck. I've verified everything works by loading up Torque Lite, which communicates just fine...
 
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Old Feb 13, 2022 | 01:00 PM
  #5  
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diesel_dan
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FIXED!!!

Okay folks, I just tested the latest version Ian has out on Google Play and it works! - another person who is logging debug data for Ian has reported that Torque Pro would connect and then drop connection, then reconnect, etc. over and over, on his device.

I only did a KOEO building a debug file for a minute or so and it never dropped connection on me. I stopped the debug capture and exited and then restarted Torque Pro and it connected up right away. All of my PIDs were reporting just fine. I rebooted my phone and pulled and re-connected the BT adapter before testing btw...

So - go download the latest version! It seems like there are differences in these devices and Android builds, so there may be other units out there that will still have issues...


On Edit: Wanted to add another thing to try if your files are not in the right place for Torque Pro to see them: Download the App FileManager Plus. While I didn't try this, it was reported on the Torque forums that it would move the files around for you...
 
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