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Jan 18, 2020 | 07:31 AM

william_04_x

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Lead Driver

Joined: Nov 2007

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Nav locked up

Noticed on my way to work this morning that the map is failing to load on my center dash display. Pressing the Nav button doesn't take it from home to any other screen. A restart of the truck didn't make any difference. Anyone have an idea how to bring it back? 2019 F350 6.7l Lariat.

Jan 18, 2020 | 08:03 AM

seville009

Logistics Pro

Joined: Nov 2004

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Have a 2019 Explorer that, one time maybe four months ago, the nav screen was completely black - nothing at all. Stopped and restarted the car, but no change. Went to the store, came out about 20 minutes later, and the screen started working fine as soon as I started it. Never had a problem since that one time.

so.....maybe/hopefully yours will simply start working again if you shut the truck off for a bit.

the magic of electronics.......

Jan 18, 2020 | 08:55 AM

67_4_ME

Laughing Gas

Joined: Aug 2018

Posts: 942

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Do you have automatic updates on? Could it be possible the system was updating? Not an expert just some things to check.

Jan 18, 2020 | 09:51 AM

System

Prolocutor

Joined: Jan 2009

Posts: 13,618

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From: Western MA

Press the power button and the right arrow (skip forward) buttons at the same time and hold until the screen goes blank. Release the buttons and the system will reboot. I've had to do this soft reset a few times. Always clears up any issue I'm having.

Jan 18, 2020 | 10:07 AM

GABAR

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Joined: Dec 2016

Posts: 5,650

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From: GA

Quote:

Originally Posted by william_04_x

Go into settings and do a Master Reset.

If that doesn’t work, a trip to your preferred dealer should be your next option.

Jan 18, 2020 | 10:08 AM

System

Prolocutor

Joined: Jan 2009

Posts: 13,618

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From: Western MA

Quote:

Originally Posted by GABAR

Go into settings and do a Master Reset.

If that doesn’t work, a trip to your preferred dealer should be your next option.

I would start with a soft reset first before doing a master and loosing all your settings... But yes, that would be the next step.

Jan 18, 2020 | 05:06 PM

william_04_x

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Joined: Nov 2007

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And, with the magic of electronics, it came back to life after work today.

I appreciate the advice/procedures for resetting. That may come in handy in the future.