Touch Screen Locked Up
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4wd Low
Joined: Dec 2006
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From: Picayune MS
Touch Screen Locked Up
The touch screen in my 2015 F350 locked up today. I cannot get it to go to the "Home" screen. I can cycle thru the media setting, but cannot access the heat/ac, navigation, settings, or information screens. It's a Sony Premium sound system,running Sync II.The back up camera stopped working about a month ago, I have no idea if this is a separate problem, or if it's all tied together. Any help or suggestions welcome. Thanks.
Lead Driver
Joined: Dec 2016
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From: GA
The touch screen in my 2015 F350 locked up today. I cannot get it to go to the "Home" screen. I can cycle thru the media setting, but cannot access the heat/ac, navigation, settings, or information screens. It's a Sony Premium sound system,running Sync II.The back up camera stopped working about a month ago, I have no idea if this is a separate problem, or if it's all tied together. Any help or suggestions welcome. Thanks.
Common and known issue but you’ll need to take it into your local Ford dealer to verify.
The APIM is the brains of the system and it’s a module that’s attached to the back of the display screen.
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4wd Low
Joined: Dec 2006
Posts: 14
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From: Picayune MS
GABAR, Any idea what the cost would be on this? Do they just replace the APIM module or the entire touch screen? I'm wondering if I should bite the bullet and do the upgrade to Sync III.
Lead Driver
Joined: Dec 2016
Posts: 5,650
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From: GA
The APIM is connected to the screen via a fews screws.
If you’re considering upgrading to SYNC 3, go on the website of Infotainment.com or 4D Tech .com
There you’ll get an idea of what all you’ll need to do the upgrade and afterwards, you can search online for better prices from other sources.
I don’t remember his name but there’s a member on here offering the same items needed for the upgrade at a better price.
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4wd Low
Joined: Dec 2006
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From: Picayune MS
GABAR, thanks so much for the info. The screen unlocked itself after sitting over last weekend, but still displays a different song and band than what's playing. Guess I'll live with it for now.
Lead Driver
Joined: Dec 2016
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From: GA
Glad to hear that and hopefully after awhile, everything will go back to normal for your system.
Mountain Pass
Joined: Jun 2020
Posts: 105
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Sync 2 Won't Respond to Touches
The touch screen in my 2015 F350 locked up today. I cannot get it to go to the "Home" screen. I can cycle thru the media setting, but cannot access the heat/ac, navigation, settings, or information screens. It's a Sony Premium sound system,running Sync II.The back up camera stopped working about a month ago, I have no idea if this is a separate problem, or if it's all tied together. Any help or suggestions welcome. Thanks.
Regards,
John
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Any luck with a fix for you? I am having the exact same issues. Rear cam works occationally, otherwise I get the contact dealer message and my nav screen freezes, gives an audible beep but the screen wont change to what I selected without restarting.
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