Learned while doing normal maintenance!
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Freshman User
Joined: Feb 2019
Posts: 31
Likes: 4
From: Tyler, Texas
When I was a Mech I did same same EXCEPT I NEVER charged anyone for a leftover part on or off ticket, I would give it to them for free or if they offered to pay I would point to the coke machine or if they wanted it installed then I would do it off ticket for not much. This ALWAYS paid big dividends in return business. Since I was half owner of the garage me and my partner did a lot of this. Our garage was in an older neighborhood and we had a LOT of older folks stopping in who did not have deep pockets. Treat them right by giving them something for free or extra cheap and they drove so much business to our shop we could not keep up.
Logistics Pro
Joined: Jan 2013
Posts: 3,778
Likes: 153
I learned in college there are 3 secrets to a successful business, follow these 3 and you cannot fail.
1) Customer Service
2) Customer Service
3) Customer Service
I have followed that and it works. My current company is going on 10 years, not a single quarter or year I have not had at least 20% growth.
Thread Starter
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Freshman User
Joined: Feb 2019
Posts: 31
Likes: 4
From: Tyler, Texas
THANK YOU!
I learned in college there are 3 secrets to a successful business, follow these 3 and you cannot fail.
1) Customer Service
2) Customer Service
3) Customer Service
I have followed that and it works. My current company is going on 10 years, not a single quarter or year I have not had at least 20% growth.
I learned in college there are 3 secrets to a successful business, follow these 3 and you cannot fail.
1) Customer Service
2) Customer Service
3) Customer Service
I have followed that and it works. My current company is going on 10 years, not a single quarter or year I have not had at least 20% growth.
Mountain Pass
Joined: Jan 2018
Posts: 200
Likes: 2
I already learned to double check the integrity of the oil filter gasket. Got oil and filter from dealer about a week ago to change my oil for first time. Used Ford Pass points so it was kinda free. Changed oil and filter no problem, removed old gasket, lubed new gasket that looked good, screwed on new filter added oil. For next 2 days filter always had a line of oil on side and drip on bottom. Filter was tight. On second day decided to get new filter, took off old one and found chunk missing out of side of gasket and multiple dry rot like cracks in face of gasket. Have never seen an oil filter gasket like this in 30+ years of changing oil. Gasket mating surface also smooth on engine. Must have just been bad gasket. New one is fine. Beware!
Mountain Pass
Joined: Dec 2016
Posts: 141
Likes: 7
A similar situation happen to me but a different part. On my 2017 6.7 F-250 my passenger side battery leaked and corroded the battery clamp. Walked into ford and requested a new clamp for the battery cable. Was told they did not sale them I had to buy the positive terminal battery harness which was somewhere between 300 to 400 dollars. I told the parts guy that surely they sold this clamp by itself perhaps from different vehicle I am sure 90% of ford vehicles use this same style of clamp. He said he could not look it up with out a VIN number because he could only sale parts that matched to vehicles. I left. 10 min later I bought the clamp I was looking for on amazon for 20 bucks. The item said it was for a ford explorer but once I got it was an exact match. So much for customer service.
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