sync issues
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More Turbo
Joined: Apr 2009
Posts: 712
Likes: 1
sync issues
Morning guys,
Lately my sync has had some issues with bluetooth connections and turning off on its own. I am running an android phone that updated recently and the connection has become worse. Is there anything that can be done to resolve the issues? Today i drove for almost an hour with out an issue, when i was almost at work the connection started to drop and reconnect.
Thanks
AJ
Lately my sync has had some issues with bluetooth connections and turning off on its own. I am running an android phone that updated recently and the connection has become worse. Is there anything that can be done to resolve the issues? Today i drove for almost an hour with out an issue, when i was almost at work the connection started to drop and reconnect.
Thanks
AJ
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
[QUOTE=Liquid10Rider;18614513]Morning guys,
Lately my sync has had some issues with bluetooth connections and turning off on its own. I am running an android phone that updated recently and the connection has become worse. Is there anything that can be done to resolve the issues? Today i drove for almost an hour with out an issue, when i was almost at work the connection started to drop and reconnect.
Thanks
AJ[/QUOTE
Sounds like your APIM is showing signs of going bad.
This is a well known problem so you’re not alone.
You can try a soft or master reset but more than likely, the problem will return.
The only way to be sure is to take your vehicle in and have the APIM checked.
Lately my sync has had some issues with bluetooth connections and turning off on its own. I am running an android phone that updated recently and the connection has become worse. Is there anything that can be done to resolve the issues? Today i drove for almost an hour with out an issue, when i was almost at work the connection started to drop and reconnect.
Thanks
AJ[/QUOTE
Sounds like your APIM is showing signs of going bad.
This is a well known problem so you’re not alone.
You can try a soft or master reset but more than likely, the problem will return.
The only way to be sure is to take your vehicle in and have the APIM checked.
Mountain Pass
Joined: Sep 2017
Posts: 158
Likes: 30
I had a problem with another device and received the following from the vendor:
The most likely cause is your location services being turned off. As of November 2018, Android requires that location services be turned on to access Bluetooth 4.0 and later devices. This only affects newer versions of Android so it is likely that you are running an older version on your tablet that doesn’t have this requirement thus allowing it to connect.
I went into android auto setting and made some changes. Turn wireless off I think location on automatically. Also turned dual mode on in android bluetooth settings. This was a godsend as I can now turn the volume down on Google maps nav with the radio dial.
I think my bluetooth sync connection dropped everytime my phone searched for a wireless connection. Having AA turn off wireless when connected stopped the dropping. Having location on allowed the connection.
The most likely cause is your location services being turned off. As of November 2018, Android requires that location services be turned on to access Bluetooth 4.0 and later devices. This only affects newer versions of Android so it is likely that you are running an older version on your tablet that doesn’t have this requirement thus allowing it to connect.
I went into android auto setting and made some changes. Turn wireless off I think location on automatically. Also turned dual mode on in android bluetooth settings. This was a godsend as I can now turn the volume down on Google maps nav with the radio dial.
I think my bluetooth sync connection dropped everytime my phone searched for a wireless connection. Having AA turn off wireless when connected stopped the dropping. Having location on allowed the connection.
Senior User
Joined: Jul 2018
Posts: 137
Likes: 0
I had this problem on my Fiesta and I could get the system to reset by pulling the fuse. It would work for a while before dropping Bluetooth again. Eventually that fix quit working and I got the APIM replaced under warranty.
Mountain Pass
Joined: Jul 2002
Posts: 196
Likes: 2
From: Madison USA
I know that some of the service providers are demanding location data because they are seeing one login of Pandora (for example) accessed simultaneously from multiple IPs in vastly different locations, indicating account sharing....and of course that's eating into their bottom line. So some of these services are starting to ask for location data. That's when I start turning stuff off.
Mountain Pass
Joined: Sep 2017
Posts: 158
Likes: 30
All I can say I was having issues connecting to Sync as was my wife after our phones updated to the latest Android version. When I turned location on and wireless off my issues went away. My wife still had them. Changed her phone settings and now she has no issues. Software can do a lot of unexpected things. Do have Verizon. Samsung S9 and S9+.
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Sick 'n Tired
Joined: May 2006
Posts: 2,969
Likes: 47
From: League City, TX
I have that problem from time to time with my Samsung Note9. It cycles connected/disconnected then I get a message from Sync that it's not able to maintain a stable connection. I find it happens more often if I've got multiple Bluetooth sessions on the phone, like when connected to Sync and my Gear Watch. Or the OBD Bluetooth adapter. Phones don't like juggling that many connections simultaneously and Sync gets jealous.
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Mountain Pass
Joined: Sep 2017
Posts: 158
Likes: 30
I have that problem from time to time with my Samsung Note9. It cycles connected/disconnected then I get a message from Sync that it's not able to maintain a stable connection. I find it happens more often if I've got multiple Bluetooth sessions on the phone, like when connected to Sync and my Gear Watch. Or the OBD Bluetooth adapter. Phones don't like juggling that many connections simultaneously and Sync gets jealous.
Mountain Pass
Joined: Sep 2017
Posts: 158
Likes: 30
For those that think this is a sync issue not a android issue Google it. Many comments on android forums.
https://www.bestusefultips.com/fix-b...-9-pie-update/
https://www.bestusefultips.com/fix-b...-9-pie-update/
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