i have had my truck for two weeks and am having lots of problems with Sync 3. I had Sync 3 in my Expedition (different revision), so it is not like I don’t know how it should work or how to use it. First problem was that it was working erratically, it would freeze, crash and restart and I got a message twice that the GPS was not available, and when this would happen, the unit would become sluggish or non responsive. It then stopped understanding who I wanted to call. I would give the phone command and it would call random people that did not even sound close to the name of whomever I wanted to call. I then tried Apple CarPlay and that worked perfectly. I’m assuming it uses the same mic that Sync does. I then had the forward crash avoidance warning go off, for no reason, and Sync basically stopped working at this same time. I am not sure if these systems somehow are real acted but it just seemed like too much of a coincidence. My dealer suggested I do a master reset and that did immediately clear things up. Now a couple days later and Sync stopped making phone calls if I said in one sentence phone call my wife on cell”. I would have to say “phone” and purse for the prompt and then say “call my wife on cell” for it to work. Now yesterday and getting worse today” I would say “phone” and Sync would respond “changing to Sirius channel whatever”, or it would call a random person. This time however I am not having the GPS issue, or the system slowing down or crashing and not an issue using voice commands with Siri on Apple CarPlay. Who knows what it will be like in a few more days.

There is no loud background noise, heck it even messes up sitting in a parking spot with the engine off. I will even say some other commands like navigation and you never know what sync will do such as changing the radio from Sirius to some AM or FM station to who knows what. I am speaking very clearly and it does this for other people as well. Is ​​​​anyone else having really strange things like this happening with Sync 3? Maybe I have a ghost lol.

With the holidays, I cannot get into the dealer until the end of next week at the earliest. To add insult to injury, today one of the rear parking sensors appears to be bad, as it faulted 3 times with “Rear Parking Assist Is Unavailable” and sent me a message to FordPass.

Other than this this wee problem, this truck is AWESOMELY AWESOME!!!

Thanks for the info!
To me, this seems like a software issue since a restart / reset clears it up temporarily. Something l8e a lot of older Windows computers had a problem with memory leaks that would eventually make the computer unusable and forced you to reboot to fix, only till the next time.I find it odd that with this truck just being built and delivered on the 12th, that it is hardware, given how others have older trucks than mine and had their APIM’s replaced to fix this. At least that is how I read it. But who knows, stranger things have happened. ;-)