Sync problems
Thread Starter
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Senior User
Joined: Aug 2011
Posts: 240
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From: Central arkansas
Sync problems
i have a 2017 f150 xlt using iPhone 6s using latest update. I think my sync is version 3.0. I started having problems with the last few weeks. With or with out my phone connected via Bluetooth the touch screen has gotten very slow to react. If I touch the navigation icon it could be normal speed to move or up to 8-10 seconds to go to the screen.
if I hit the voice button on the steering wheel I get the same issue. As she is talking she will freeze mid sentence for 4-5 seconds then continue.
also my navigation after driving a little while will have a white circle with an X over the word GPS and it is not tracking me correctly. I do not have a lift and am running factory tires.
However if I plug my phone in and use apple car play everything works as normal for now.
I have tried master resets a couple times and have disconnected the battery. Any tips or tricks on this? Thanks for the help
if I hit the voice button on the steering wheel I get the same issue. As she is talking she will freeze mid sentence for 4-5 seconds then continue.
also my navigation after driving a little while will have a white circle with an X over the word GPS and it is not tracking me correctly. I do not have a lift and am running factory tires.
However if I plug my phone in and use apple car play everything works as normal for now.
I have tried master resets a couple times and have disconnected the battery. Any tips or tricks on this? Thanks for the help
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
i have a 2017 f150 xlt using iPhone 6s using latest update. I think my sync is version 3.0. I started having problems with the last few weeks. With or with out my phone connected via Bluetooth the touch screen has gotten very slow to react. If I touch the navigation icon it could be normal speed to move or up to 8-10 seconds to go to the screen.
if I hit the voice button on the steering wheel I get the same issue. As she is talking she will freeze mid sentence for 4-5 seconds then continue.
also my navigation after driving a little while will have a white circle with an X over the word GPS and it is not tracking me correctly. I do not have a lift and am running factory tires.
However if I plug my phone in and use apple car play everything works as normal for now.
I have tried master resets a couple times and have disconnected the battery. Any tips or tricks on this? Thanks for the help
if I hit the voice button on the steering wheel I get the same issue. As she is talking she will freeze mid sentence for 4-5 seconds then continue.
also my navigation after driving a little while will have a white circle with an X over the word GPS and it is not tracking me correctly. I do not have a lift and am running factory tires.
However if I plug my phone in and use apple car play everything works as normal for now.
I have tried master resets a couple times and have disconnected the battery. Any tips or tricks on this? Thanks for the help
This is a known problem and it`s only going to get worse. The APIM is basically the brain of the SYNC 3 system and it`s attached to the back of the display screen.
Take it into your dealership to confirm because more than likely they`ll have to order a new one. I hope you`re still under the factory mileage warranty otherwise, get ready to hand over 1K to the dealer for a replacement APIM.
Have a good day.
Thread Starter
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Senior User
Joined: Aug 2011
Posts: 240
Likes: 0
From: Central arkansas
Sounds like your APIM is going bad and a Master Reset or battery disconnect will not solve your problems.
This is a known problem and it`s only going to get worse. The APIM is basically the brain of the SYNC 3 system and it`s attached to the back of the display screen.
Take it into your dealership to confirm because more than likely they`ll have to order a new one. I hope you`re still under the factory mileage warranty otherwise, get ready to hand over 1K to the dealer for a replacement APIM.
Have a good day.
This is a known problem and it`s only going to get worse. The APIM is basically the brain of the SYNC 3 system and it`s attached to the back of the display screen.
Take it into your dealership to confirm because more than likely they`ll have to order a new one. I hope you`re still under the factory mileage warranty otherwise, get ready to hand over 1K to the dealer for a replacement APIM.
Have a good day.
Lead Driver
Joined: Sep 2003
Posts: 5,844
Likes: 5
From: Albuquerque
Thank you for your help, unfortunately my 17 month old truck already has 63,000 miles on it so this is on me. I looked up the APIM part number and it looks like it is HP5Z-14G371-J. I found it for $516 at spikes ford parts online. is this something I can change myself or does it have to be programed at the dealer?
https://owner.ford.com/support/how-t...c-updates.html
https://owner.ford.com/support/how-t...date-sync.html
Good luck...
biz
Last edited by biz4two; Oct 22, 2018 at 03:07 PM. Reason: new URL added
Lead Driver
Joined: Sep 2003
Posts: 5,844
Likes: 5
From: Albuquerque
Sorry, but no picture. However, have you registered with the site? Using your VIN the site will let you know if you have an update available. If yes, then try updating first.
Also, it is extremely important to "CONFIRM" the update was successful. You will receive an email asking you to confirm...
biz
Also, it is extremely important to "CONFIRM" the update was successful. You will receive an email asking you to confirm...
biz
Thread Starter
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Senior User
Joined: Aug 2011
Posts: 240
Likes: 0
From: Central arkansas
Sorry, but no picture. However, have you registered with the site? Using your VIN the site will let you know if you have an update available. If yes, then try updating first.
Also, it is extremely important to "CONFIRM" the update was successful. You will receive an email asking you to confirm...
biz
Also, it is extremely important to "CONFIRM" the update was successful. You will receive an email asking you to confirm...
biz
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Lead Driver
Joined: Sep 2003
Posts: 5,844
Likes: 5
From: Albuquerque
Ahhh, that is not good to hear. My hope was that an Update would cure the issues. Unfortunately, I am not sure if you can roll back an update?? That is probably on a question a dealer could answer...as in a Master Reset to like when NEW and took delivery.
biz
biz
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Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
Thank you for your help, unfortunately my 17 month old truck already has 63,000 miles on it so this is on me. I looked up the APIM part number and it looks like it is HP5Z-14G371-J. I found it for $516 at spikes ford parts online. is this something I can change myself or does it have to be programed at the dealer?
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
Yes, it`ll have to be programmed by a Ford dealer and unless something has drastically changed.....meaning recently, this is not a simple plug in the new part and you`re ready to go.
Thread Starter
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Senior User
Joined: Aug 2011
Posts: 240
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From: Central arkansas
thank you you for the help. Is this programming done through the obdii port or the USB port. Or is it done directly on the apim. The reason I ask is when does it need to be programmed. Before install. Before installing the dash or after finishing install.
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
Since this is SYNC3, it might be different so i`m not sure if anything has to be done to the new APIM before or afterwards.
There`s a video on YouTube showing the procedure for programing an APIM from a Ford tech on a MFT equipped vehicle. The video is 6:42 minutes long but it does include time lapse of the procedure. This will give you an idea of what the dealer has to do. If you`d like to watch it, just type in Ford APIM programming.
Lead Driver
Joined: Sep 2003
Posts: 5,844
Likes: 5
From: Albuquerque
biz
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