Premium Maintenance Plan
Thread Starter
|
Junior User
Joined: Mar 2017
Posts: 56
Likes: 0
Premium Maintenance Plan
Hello fellow members, hoping someone could help me with a question that I have regarding my plan. My dealer has told me that they are only allowed to add a specific amount of DEF when I bring the vehicle in for an oil change. This amount being 1 or 2 gallons. I call BS. Calling the number on the ford protect website is a joke. I did manage to get a representative from Ford ESP who informed me that the DEF is to be filled while the vehicle is there for service. Filling the tans means whether it needs 1 gal or 7 gallons. I asked if he could email me documentation on this and he said that it should be outlined in my terms and agreement that I was given when I bought the truck and the plan. Unfortunately those papers are in storage and not readily available to me. Any help would be greatly appreciated.
Fleet Owner
Joined: Jan 2004
Posts: 26,007
Likes: 575
From: Brentwood,CA
Tuned
Joined: Apr 2018
Posts: 351
Likes: 2
From: AZ
I have the PMP too and the dealer fills however much it takes to fill it up. The DEF typically coincides with oil changes, but they topped mine off anyway when it was low and gave me the leftover 90% full jug to bring home. Sounds pretty nickle and dimey of them to hassle you
Fleet Owner
Joined: Jan 2004
Posts: 26,007
Likes: 575
From: Brentwood,CA
Right from the included services, not sure how to be more specific.
- Diesel exhaust fluid fill at the time scheduled maintenance is performed at dealership
Junior User
Joined: Feb 2018
Posts: 89
Likes: 0
From: Rockford, IL
Not trying to hijack the thread but how about in regards to a normal oil change without any maintenance plan. I have read where several people have commented that their dealer filled the DEF tank. I just had my first oil change and the dealer did not fill my DEF tank.....
Trending Topics
Hotshot
Joined: Jul 2005
Posts: 13,834
Likes: 25
From: Middle Tn.
Not trying to hijack the thread but how about in regards to a normal oil change without any maintenance plan. I have read where several people have commented that their dealer filled the DEF tank. I just had my first oil change and the dealer did not fill my DEF tank.....
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
10 Best Ford Truck Engines We Miss the Most!
Joe Kucinski
2026 Shelby F-150 Off-Road: Better Than a Raptor R?
Brett Foote
2027 Super Duty Carhartt Package First Look: 12 Things You NEED to Know!
Michael S. Palmer
10 Most Surprising 2026 Ford Truck Features!
Joe Kucinski
Top 10 Ford Trucks Coming to Mecum Indy 2026
Brett Foote
5 Best / 5 Worst Ford Truck Wheels of All Time
Joe Kucinski
Ford Super Duty: 5 Things Owners LOVE, 5 Things They LOATHE!
Joe Kucinski
Every 2026 Ford Truck Engine RANKED from WORST to FIRST!
Michael S. Palmer
The Best F-150 Deal of Every Trim Level (XL through Raptor)
Joe Kucinski
Tuned
Joined: Jun 2017
Posts: 428
Likes: 8
From: Knoxville, TN
I bough t an extended warranty on my SRW. Looking to go DRW soon. Wondering if a plan like this is worth it on a DRW. I assume tire rotations are more expensive on a DRW is why I wonder. And OP, can you give me an idea of what that plan cost and its length?
Postmaster
Joined: Jan 2005
Posts: 4,424
Likes: 12
From: BC Canada
Definitely should be filling up DEF whenever your in for any service. No limit on the amount. Even when in for other things, they should be topping DEF. did you buy your truck at this dealer and the service package? Talk to their service manager, find out what they are thinking, if you have another dealer close enough, that may be a better option.
Cross-Country
Joined: Feb 2020
Posts: 52
Likes: 1
From: HI
For those that purchased the Premium Maintenance Plan, how are you liking it? Is it worth it? Anything you finding the dealer is not covering you would expect they should be?
The up front cost is more but seems to be worth it in the long run. Outside of the cost, this is my first diesel and I feel having the dealership do the routine maintenance will help with finding anything that may not be normal. I also feel that if I do the maintenance myself and my record keeping is not spotless, Ford could try to deny any warranty claims.
I appreciate any inputs.
The up front cost is more but seems to be worth it in the long run. Outside of the cost, this is my first diesel and I feel having the dealership do the routine maintenance will help with finding anything that may not be normal. I also feel that if I do the maintenance myself and my record keeping is not spotless, Ford could try to deny any warranty claims.
I appreciate any inputs.
Senior User
Joined: Oct 2019
Posts: 233
Likes: 2
Chances are there is a limit to how much they'll add. If the contract says "Fill" when it's there for service, it should be filled or topped off each time. Personally, unless you just don't mind paying for the convenience of NOT having to pay out of pocket at the time of service, I'd cancel the maintenance plan. If you add up what they do for you, then compare it to the total price you paid for the plan, you'll probably find out you way over paid.
Senior User
Joined: May 2019
Posts: 196
Likes: 0
For those that purchased the Premium Maintenance Plan, how are you liking it? Is it worth it? Anything you finding the dealer is not covering you would expect they should be?
The up front cost is more but seems to be worth it in the long run. Outside of the cost, this is my first diesel and I feel having the dealership do the routine maintenance will help with finding anything that may not be normal. I also feel that if I do the maintenance myself and my record keeping is not spotless, Ford could try to deny any warranty claims.
I appreciate any inputs.
The up front cost is more but seems to be worth it in the long run. Outside of the cost, this is my first diesel and I feel having the dealership do the routine maintenance will help with finding anything that may not be normal. I also feel that if I do the maintenance myself and my record keeping is not spotless, Ford could try to deny any warranty claims.
I appreciate any inputs.
Laughing Gas
Joined: Oct 2018
Posts: 767
Likes: 78
From: NC
Not going to look up the cost of DEF, but for the sake of argument, a 2.5 gallon jug of it at retail is $10, and you need 2.5 gallons every 5k miles. So at $0.002 per gallon, I'd tell them to take their dealership and stick it where the sun don't shine. And I don't know, but I would bet you a jug of DEF they probably get it for pennies on the dollar compared to retail. What a bunch of cheap **** ****. I have no words that aren't too colorful.