Thank you very much for sharing that.

 

I set my motion alert to .1 g to see how good it works. I stood on the sidestep and jumped and it did not send an alert. Just sitting here some lightning hit close and it immediately notified me.

 

Yea it would be great if someone could buy it online, activate it online, plug it into YOUR ODBII port and then steal your truck, right?

 

 

I agree with you regarding Ford doing a poor job of rolling this out but, what`s even worse is that they didn`t tell or even train that vast majority of their dealer network and they had almost a year to train them before it was even available to the general public.

 

I am seriously about ready to just return the unit. I have been without my truck for 2 days for a 5 minute job. My selling dealership is clueless and I have called every dealer in the area---nobody knows what they are doing and all recommend I call Ford. I called the technical support number for smart-link and they said it is escalated and I have to wait for up to 72 hours for a call back. Come on Ford!!!!

 

One thing I did was only give them the part of the instructions that I needed them to do. Any moron with access to IDS can follow the few steps. I left out all of the other parts of the instructions to cut down on confusion.

 

 

Wow......unbelievable how something so simple can be made so difficult by people of the same company who`s offering the product. Come on many but not all Ford dealers......get your crap together.

I can`t believe they have the actual instructions in hand as well as the only computer system that can program it and they still can`t do it.

I`m not sure if you`ve tried this but maybe they should get on the phone with Fairway Ford and ask them how to program it or they can walk them through it on the phone. They have the same Ford computer system software so hopefully their ego is not to large too ask for help from another dealer.

 

I tried to get them to call fairway. They said they are required to call Ford and can't talk to other dealers. They said that one of the menus on their IDS didn't come up and then they got an error code.
1) I called fairway and Nate said it sounds like they haven't updated IDS software
2) I called the tech support line and they told me the technician made the wrong input several times and got locked out requiring a total reset---not an error code.
3) I picked up the truck yesterday (2 full days at dealer) and had to re-generate a 48 digit code myself. My neighbor has IDS (he does contract work at several dealerships) and if I can catch him before next week, I will do it myself. If not, I have an appointment at another dealership next week. When you make an appointment you have to ask to have a keyfob programmed. If you mention smartlink they automatically have no idea what you are talking about.

 

Let us know if you were successful in getting it programmed.

 

I had my appointment for dealer number 2 today. Was in and out in 20 minutes. Unfortunately, for some reason the "remote start" icon is grayed out---the whole reason I bought the damn thing. The dealer said to call smart-link, smart link said to take it to the dealer. I am over this thing. Don't buy it until Ford is able to support it. I reached out to Nate and at this point I just want my money back.

 

Sorry to hear that.

Since the second dealer was kind of successful, maybe Nate can get that remote start feature working for you.

 

Does anyone know if this will work with the Plug and Play aftermarket remote start?