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2018 Expedition Max - Same exact trans issues described by ford390gashog
We have taken our new Expedition into the local Ford dealership a few times regarding the transmission issues described here. This is exactly what’s happening to our truck. Started around 3,000 miles. It’s at its worst when up shifting from 5th into 6th and down shifting from 5th into 4th. Loud clanking sounds and can physically feel the transmission shifting around. It’s the worst driving experience I’ve ever had. Have owned GMC Yukon’s and they were both very smooth. Ford did a transmission software update on it at 6,500 miles to try and correct it, and it’s gotten nothing but worse since doing so. Very frustrating as this is not acceptable and Ford dealership is telling us that’s just the nature of the 10-speed trans. This can’t be right. Brand new $70,000 truck that performs like something 20 years old. What should we do?
We have taken our new Expedition into the local Ford dealership a few times regarding the transmission issues described here. This is exactly what’s happening to our truck. Started around 3,000 miles. It’s at its worst when up shifting from 5th into 6th and down shifting from 5th into 4th. Loud clanking sounds and can physically feel the transmission shifting around. It’s the worst driving experience I’ve ever had. Have owned GMC Yukon’s and they were both very smooth. Ford did a transmission software update on it at 6,500 miles to try and correct it, and it’s gotten nothing but worse since doing so. Very frustrating as this is not acceptable and Ford dealership is telling us that’s just the nature of the 10-speed trans. This can’t be right. Brand new $70,000 truck that performs like something 20 years old. What should we do?
Take it back to your dealer or try another dealer.
So my 2018 F150 5.0L has had the reprogram update. It helped, but I still have the infamous CLUNK at shifts. It is annoying as $&#%. The dealer says it’s normal. I drive it easy all the time in standard mode, but if I switch to tow/haul and mildly get on it to move the load, it clunks through most gears. It’s gotten to me never using other modes unless I’m driving easy, like for economy or wet/snow modes.
So my 2018 F150 5.0L has had the reprogram update. It helped, but I still have the infamous CLUNK at shifts. It is annoying as $&#%. The dealer says it’s normal. I drive it easy all the time in standard mode, but if I switch to tow/haul and mildly get on it to move the load, it clunks through most gears. It’s gotten to me never using other modes unless I’m driving easy, like for economy or wet/snow modes.
For an expensive vehicle this is not acceptable and the dealer doesn't care.
Our 2018 F150 with the power stroke is going in Monday for these clunking and weird shifts, started around 6000 mile mark and gets worse daily and even more so when warmed up 8400 miles now and have yet to tow anything with the truck.
We have taken our new Expedition into the local Ford dealership a few times regarding the transmission issues described here. This is exactly what’s happening to our truck. Started around 3,000 miles. It’s at its worst when up shifting from 5th into 6th and down shifting from 5th into 4th. Loud clanking sounds and can physically feel the transmission shifting around. It’s the worst driving experience I’ve ever had. Have owned GMC Yukon’s and they were both very smooth. Ford did a transmission software update on it at 6,500 miles to try and correct it, and it’s gotten nothing but worse since doing so. Very frustrating as this is not acceptable and Ford dealership is telling us that’s just the nature of the 10-speed trans. This can’t be right. Brand new $70,000 truck that performs like something 20 years old. What should we do?
That's not the nature of the 10-speed. It might be the nature of the ten speed to have that issue when you tally up the issues it is prone to, but that doesn't make it acceptable. I've driven a bunch of them and never had this issue. I'd take it to another dealer or take it back over and over (or both). After a few rounds you'll have a history built that will assist if you need to escalate.
Thanks for sharing your experiences. I currently own a 2018 f-150 crew cab with 4500 miles on it. I can't fully recall when this issue started but must have been within 2000 miles.
Whenever I start driving the vehicle after a couple of hours of non use in a parking lot/driveway, accelerating from a hard stop, between gears 4,5, and 6, the transmission revs at 4k rpm, hits 4/5 gear and then lurches forward hard and drops gear. After all that, it drives normally until I park it for a couple of hours only followed by the same thing.
It happens EVERY day when I go on lunch and when I'm driving home.
I thought I was going crazy and tried to make up excuses like it was just me or it was just normal so I had a colleague of mine drive the vehicle to check my sanity and sure enough, he drove it from a dead stop, experienced the hard lurch/slam back into the seat experience (Not in a good way) Laughed and said your truck is jacked up.
It was a bittersweet moment for me as now I know I'm not crazy but pissed off as all hell that this is yet ANOTHER issue with my ford. (the first issue was it completely dying at a red light (less than 500 miles), no power, Ford blamed it on a battery tender that came from the dealership but is different from this issue). Now i'm reading all these transmission issues. yay.
In all my time of driving, I've never been more disappointed at my choice to buy a brand new vehicle let alone a Ford.
I called the dealership and of course, they don't have availability for 2 weeks and won't be providing me a rental unless auth from the dealership so who knows how this will turn out. I'll keep everyone updated as I now embark on this horrible transmission journey.
I'll keep everyone updated as I now embark on this horrible transmission journey.
Wish me luck!
Wow. Definitely something that she get looked at, but you certainly have a flair for the dramatic. I'm sure all of us would be disappointed if a new truck had an issue like that, but you seem completely despondent that your truck would have the audacity to break, already predicting that this is going to be a "horrible journey". It's just a truck, another mechanical object that can and will eventually break. It's part of life.
It doesn't surprise me that they aren't offering you a loner right away, they generally won't do that unless the truck is not drivable. From your description it sounds like it's not running right, but it's probably safe to continue driving until they can get it in. Here's hoping it's a simple fix and get you back on the road shortly, please post back with what they come up with for a solution.
Try taking the battery out of your truck. Leave a door open or turn the headlight switch on to ensure that no voltage is left in the system. Leave it out for at least 12 hours and put it on a charger. In this time the battery maintenance system will reset.
When you reinstall a fully charged battery, then the truck can relearn how you drive. Hopefully yhis will cure your issues.
+1. Unplug the battery & discharge the system long enough for the memory to get reset. Plug the battery back in and see if the re-learn does the trick.
--- I wonder if you can reset the tranny from the diagnostic screen or maybe ForScan?
Haha thanks Tom. I’m not trying to be mellow dramatic however people dont buy brand new 40k vehicles to continuously breakdown or have mechanical issues.
The reality is that I understand things happen but this is now the second issue involving a potential and major part of the vehicle. Lastly man, I drive with my family in the car and the last thing I need to happen is my truck being disabled in the center lane of a major intersection. (Actually happened already with this ford). So to me, this is not just simply a mechanical object but an object that can lend safety to my family and the moment it stops doing that is when I have an issue.
I agree with you that they aren’t going to immediately offer a loaner vehicle, just frustrating.
I call it it a journey because of all the feedback regarding a similar issue on this forum involves months of going back and fourth, bringing it to multiple dealerships, etc. Doesn’t sound exactly pleasant lol.
Ultimately, this post is for people who may be experiencing the same frustrations as I have and with any luck, I can provide some Insight to similar issues that will help people resolve their issues without as much frustration.
If you happen to hear or know if any suggestions that prove to be valuable, please share, otherwise, not really needing all the other fluff about being dramatic or despondent.
Thanks for kind wishes about coming to a speedy resolution.
Originally Posted by Tom
Wow. Definitely something that she get looked at, but you certainly have a flair for the dramatic. I'm sure all of us would be disappointed if a new truck had an issue like that, but you seem completely despondent that your truck would have the audacity to break, already predicting that this is going to be a "horrible journey". It's just a truck, another mechanical object that can and will eventually break. It's part of life.
It doesn't surprise me that they aren't offering you a loner right away, they generally won't do that unless the truck is not drivable. From your description it sounds like it's not running right, but it's probably safe to continue driving until they can get it in. Here's hoping it's a simple fix and get you back on the road shortly, please post back with what they come up with for a solution.
+1. Unplug the battery & discharge the system long enough for the memory to get reset. Plug the battery back in and see if the re-learn does the trick.
--- I wonder if you can reset the tranny from the diagnostic screen or maybe ForScan?
good thought guys. Definitely something to try out
Haha thanks Tom. I’m not trying to be mellow dramatic however people dont buy brand new 40k vehicles to continuously breakdown or have mechanical issues.
The reality is that I understand things happen but this is now the second issue involving a potential and major part of the vehicle. Lastly man, I drive with my family in the car and the last thing I need to happen is my truck being disabled in the center lane of a major intersection. (Actually happened already with this ford). So to me, this is not just simply a mechanical object but an object that can lend safety to my family and the moment it stops doing that is when I have an issue.
I agree with you that they aren’t going to immediately offer a loaner vehicle, just frustrating.
I call it it a journey because of all the feedback regarding a similar issue on this forum involves months of going back and fourth, bringing it to multiple dealerships, etc. Doesn’t sound exactly pleasant lol.
Ultimately, this post is for people who may be experiencing the same frustrations as I have and with any luck, I can provide some Insight to similar issues that will help people resolve their issues without as much frustration.
If you happen to hear or know if any suggestions that prove to be valuable, please share, otherwise, not really needing all the other fluff about being dramatic or despondent.
Thanks for kind wishes about coming to a speedy resolution.
I understand your pain...Paid almost 65k for mine and it is miserable to drive..Actually at the dealer right now, Been there for four days And they just called tell me come pick it up. I was just told they all test drove it and so there's nothing wrong.
People , we paid good $$$ for these trucks ,should we have to undo the battery etc nawww keep on Ford ,be persistent and document everything .If these avenues fail go see a lawyer and question options The service techs think the owners will believe anything there told ,talk to the general manager ,keep calling Ford- it’s funny other new vehicles are trouble free .And,for the statement for Ford stepping up ha ha ha - There’s Transmission Problems and Engine 5.0 problems listed here in FTE Good luck TR
You would think that Ford would put a new trans in the truck then send the old trans back to the factory for some forensic investigation to find out what the hell went wrong. Seems the majority of 10 speed owners are fairly happy with the new trans. So what is it with these basically failed units? I also wonder if there’s different software for each different engine, 2.7, 5.0, and the 3.5 and things aren’t quite working out. There’s pieces of a puzzle here that Ford needs powertrain engineers to figure out.
If every failed transmission wound up back at Ford to studied I believe a trend would slowly be identified.