2018 Transmission Problems Round 2!
Super Moderator
Joined: Aug 2003
Posts: 25,479
Likes: 742
From: Isanti, MN
I do have an update. The dealership and ford have diagnosed the truck with having a failed clutch pack and a bad wiring harness. However they will not be replacing the transmission but installing replacement parts instead 
. This is unbelievable to me, the transmission has had a major failure and it has contamination in the entire system including the cooler and torque converter. They simply refuse to listen when I tell them this is not an acceptable repair and it is doomed for failure. How do they expect components that have been overheated and contaminated to last? I feel like the dealership is using my truck as a test mule for their own learning experience and I am tired of it!
. This is unbelievable to me, the transmission has had a major failure and it has contamination in the entire system including the cooler and torque converter. They simply refuse to listen when I tell them this is not an acceptable repair and it is doomed for failure. How do they expect components that have been overheated and contaminated to last? I feel like the dealership is using my truck as a test mule for their own learning experience and I am tired of it!But do you really think every overheated transmission gets thrown in the trash and replaced? A well-trained transmission tech knows how to inspect for damage and will replace components that were affected. It's not uncommon for lots of seemingly unrelated parts to be replaced when they do this, as they have to warrant the repair. If they couldn't confidently affect the repair, and it came back needing another teardown, labor costs would make this far more expensive than replacing the entire thing the first time. It can be fixed correctly, let's just hope your dealer knows what they're doing with a transmission.
Super Moderator
Joined: Jan 2008
Posts: 40,024
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From: Maine, Virginia
At least there is a diagnosis. I think the smart play here to request an extended warranty on the transmission and related electrical components. If Ford and or the dealer balk at this, then i'd be pissed.
Lead Driver
Joined: May 2015
Posts: 5,879
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From: Mts. S. of San Francisco
Good advice, and would give you confidence as well.
Senior User
Joined: Oct 2012
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From: East Texas
Super Moderator
Joined: Jan 2008
Posts: 40,024
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From: Maine, Virginia
I thought I read that earlier but when I went back to verify I couldn't find it. I must have been in a hurry. Thanks for posting.
Lead Driver
Joined: Sep 2003
Posts: 5,844
Likes: 6
From: Albuquerque
I do have an update. The dealership and ford have diagnosed the truck with having a failed clutch pack and a bad wiring harness. However they will not be replacing the transmission but installing replacement parts instead . This is unbelievable to me, the transmission has had a major failure and it has contamination in the entire system including the cooler and torque converter. They simply refuse to listen when I tell them this is not an acceptable repair and it is doomed for failure. How do they expect components that have been overheated and contaminated to last? I feel like the dealership is using my truck as a test mule for their own learning experience and I am tired of it!
. This is unbelievable to me, the transmission has had a major failure and it has contamination in the entire system including the cooler and torque converter. They simply refuse to listen when I tell them this is not an acceptable repair and it is doomed for failure. How do they expect components that have been overheated and contaminated to last? I feel like the dealership is using my truck as a test mule for their own learning experience and I am tired of it!Wow!! That is disappointing...and you have the right to be upset. Have they verified that the system is contaminated?? If no or little contamination in the system, then the replacement parts should be good enough. However, the system will need to be flushed, plain and simple.
IMHO...I would insist on seeing the damaged parts. Especially the clutch packs. Document the findings with pictures.
Good luck with getting it resolved and enjoying the truck!!
biz
Thread Starter
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Fleet Owner
Joined: Jan 2004
Posts: 26,007
Likes: 575
From: Brentwood,CA
I saw the parts first hand, burned clutches, over heated steel clutch plates and metal flakes in the fluid. They are still waiting on parts and it's now going past week 3. You can't flush the cooler or torque converter so I see this whole transmission being doomed!
Cargo Master
Joined: Feb 2005
Posts: 2,898
Likes: 185
What does a defective wiring harness have to do with burned up clutch packs? Was an open or short in the harness supposedly making it shift wrong and burn up the clutches?
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Fleet Owner
Joined: Jan 2004
Posts: 26,007
Likes: 575
From: Brentwood,CA
Okay here is the next update. I finally got the truck back after almost a full month at the dealership this time. They replaced lots of parts. However there is a discernible noise while in drive at a stop. Something is rattling, but I am okay with it! Because Ford has really come through on this for me! Ford has agreed to take the truck on a buyback as a lemon and they also covered my rental car for the month 100% also. I will update again with the outcome.
Senior User
Joined: Aug 2017
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Okay here is the next update. I finally got the truck back after almost a full month at the dealership this time. They replaced lots of parts. However there is a discernible noise while in drive at a stop. Something is rattling, but I am okay with it! Because Ford has really come through on this for me! Ford has agreed to take the truck on a buyback as a lemon and they also covered my rental car for the month 100% also. I will update again with the outcome.
Lead Driver
Joined: May 2015
Posts: 5,879
Likes: 358
From: Mts. S. of San Francisco
That said, if Ford wanted to analyze it, it seems it would have been quicker/easier/cheaper to swap the transmission, and send the broken one back to Ford for whatever postmortem they wanted to do with it.
Cross-Country
Joined: Mar 2018
Posts: 85
Likes: 1
Scared!
Hey, what year truck we talking about here 2017/2018), I getting ready to pull the trigger on a `18, ordering one -with time running out, I been looking buy since 2017, if there is more chatter out there on this- it might move me to the '19!, I am surprised by the fact Ford decided on a new truck, that is what I would want- not the same parts that caused the problem, I had the 6.0 with no support...so are you all in agreement that this is an isolated incident (bad draw)? I was busy researching the engines and came across this, looks like a new Web search
Logistics Pro
Joined: May 2015
Posts: 4,468
Likes: 962
From: Tri Cities, TN
I'm also glad they are making it right for you. I've been following this thread because I have an 18 with less than 2000 miles that the trans has done some unexpected and not so good things. Like an uncommanded shift from 4th to 1st at 35 mph. And of course the dealer couldn't find anything wrong with it. I've looked at these transmissions and I doubt that any of the problems are the fault of the trans itself. I think it is sensors, wiring or the computer. And that could be why they want the entire truck back instead of changing out the transmission and related parts. I don't know what one of these 10 speeds cost Ford but you can buy them all day long from salvage yards with less than 10,000 miles on them for $1500.
