After a seemingly endless wait, a window sticker!
Thread Starter
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Senior User
Joined: Feb 2006
Posts: 125
Likes: 0
From: Eastern Ky
Junior User
Joined: Feb 2011
Posts: 53
Likes: 0
From: NJ
For weeks now, Ford chat has told me that my delivery date was June 21st, which is tomorrow. As I've said numerous times, I have a trip planned with family coming from all over the country. This trip is scheduled to start next Monday. Went to the dealer today. His computer still shows my truck sitting at the truck plant 178 miles from me. I got on Ford chat tonight and asked for an ETA. All of a sudden, they can't give me that info and directed me to my sales manager. Thursday will be 12 weeks since I ordered this vehicle. I am now absolutely totally pissed off at Ford for their lack of customer service. I can leave on my trip with my current truck, but I was hoping not to do that for fear of it being damaged on the road before I trade it in. The other issue is that I have rebates that will expire before I get back, including the limited time veterans rebate from Memorial Day. I just don't understand how this company could be so all over the place with their build/delivery process. I could understand if it was on a train and out of their control, but it's sitting in their yard waiting on a truck for 2 weeks!!!!
Rant over!!!!
Rant over!!!!
Laughing Gas
Joined: Jan 2007
Posts: 810
Likes: 34
From: Sarasota, FL
Don't know what to think at this point. My dealer did confirm it was at the rail yard waiting on transport but he threw in the it might take 7-10 days from now to travel the 60 miles. And now as of this morning, COUTS shows my truck as delivered. My salesman was supposed to call me today with an update so hopefully he has good news. Doesn't matter all that much as I can't get the truck until Friday due to business.
Senior User
Joined: Apr 2017
Posts: 328
Likes: 10
From: Outside of Austin
Good luck to all of you guys expecting your trucks this week. I can only imagine the level of anticipation that your currently going through. My truck still says 16 days to delivery with an ETA of 7-8 and supposedly it's still sitting at the factory waiting for a train. However, when I look up some of the other VIN numbers for trucks on my dealers lot they show to have taken anywhere from 14-20 days to show delivered once they show as shipped. I'm starting to think that the ETA shown in COTUS is just for when it will get to the unload lot not the dealership. I've been seeing a lot of people encountering delays due to the trucking companies getting the trucks to the lots. At this time I have zero faith that I will see my truck in the 16 day window. The sad part is this part of the waiting game sucks more than before my truck was actually built. Now, I know it's built and just sitting there. Oh well the wait continues.....
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Senior User
Joined: Feb 2006
Posts: 125
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From: Eastern Ky
Did you put down a deposit? My dealer supposedly locked my in my rebates including the military one at the time I placed the order. I was assuming they would be good until the truck is delivered, I was hoping that they might even increase if they are better by the time the truck arrives. I guess I might be assuming to much we will see when it finally gets here.
Fleet Mechanic
Joined: May 2017
Posts: 1,762
Likes: 390
From: Oregon
If you're worried about losing your rebates you can buy the truck before it gets to the dealer. I'm in the same boat as ETA is 7/10 and my rebates that total to $3500 expire on 7/5. There is likely going to be a change rebates but who knows if it will be better. All you need is a vin# to buy the truck. Just saying.
Senior User
Joined: Apr 2017
Posts: 216
Likes: 0
From: Denver
I'd call your dealer just to confirm if they are able to lock in the rebates that were in effect at the time of order. You can always take what is available at the time of delivery.
I was only eligible for 750 dollars worth of rebates when I ordered my truck. I ended up with about 3000 dollars in rebates though because new ones were made available to me during the process. You should get to decide if you want the rebates that were in place when you ordered (regardless if they've expired since then) or take what is available the day you take delivery. I'd definitely call the dealer and confirm this, but that's been the way it is for everyone I've heard from on the forum.
One potential problem of buying the truck early, other than some pretty obvious risks, is if you have a trade-in, you'll have to turn that in the day you buy. That would have been a deal breaker for me anyway.
I was only eligible for 750 dollars worth of rebates when I ordered my truck. I ended up with about 3000 dollars in rebates though because new ones were made available to me during the process. You should get to decide if you want the rebates that were in place when you ordered (regardless if they've expired since then) or take what is available the day you take delivery. I'd definitely call the dealer and confirm this, but that's been the way it is for everyone I've heard from on the forum.
One potential problem of buying the truck early, other than some pretty obvious risks, is if you have a trade-in, you'll have to turn that in the day you buy. That would have been a deal breaker for me anyway.
Mountain Pass
Joined: May 2007
Posts: 103
Likes: 1
From: Land of Pleasant Living
For weeks now, Ford chat has told me that my delivery date was June 21st, which is tomorrow. As I've said numerous times, I have a trip planned with family coming from all over the country. This trip is scheduled to start next Monday. Went to the dealer today. His computer still shows my truck sitting at the truck plant 178 miles from me. I got on Ford chat tonight and asked for an ETA. All of a sudden, they can't give me that info and directed me to my sales manager. Thursday will be 12 weeks since I ordered this vehicle. I am now absolutely totally pissed off at Ford for their lack of customer service. I can leave on my trip with my current truck, but I was hoping not to do that for fear of it being damaged on the road before I trade it in. The other issue is that I have rebates that will expire before I get back, including the limited time veterans rebate from Memorial Day. I just don't understand how this company could be so all over the place with their build/delivery process. I could understand if it was on a train and out of their control, but it's sitting in their yard waiting on a truck for 2 weeks!!!!
Rant over!!!!
Rant over!!!!
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Senior User
Joined: Apr 2017
Posts: 216
Likes: 0
From: Denver
Here you go, it was in this one - https://www.ford-trucks.com/forums/1...l#post17275520
Fleet Mechanic
Joined: May 2017
Posts: 1,762
Likes: 390
From: Oregon
I replied to another thread earlier today with some updates on your truck from BNSF, wasn't sure if you saw them so thought I'd bring it up in this thread.
Here you go, it was in this one - https://www.ford-trucks.com/forums/1...l#post17275520
Here you go, it was in this one - https://www.ford-trucks.com/forums/1...l#post17275520
Thread Starter
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Senior User
Joined: Feb 2006
Posts: 125
Likes: 0
From: Eastern Ky
I don't know if it's coincidence or the conversation that I had with a Ford customer service rep last night, but my sales manager called me at 9 am to inform me they were unloading my truck off the transporter. Yes, it arrived!!!! He had no idea that it was coming.
Went to do the paperwork and add in my rebates, Fords site showed my truck still sitting at the factory awaiting transport. It was sitting in front of the dealers showroom. Don't care what kind of glitches they have, the wait is over. My quick analysis of the truck is that it is a whole different animal than my 2014 and the truck is a lot smarter than me. I'll get it all figured out in the next few days. Hope this gives those waiting some hope. Figured it out with the dealer, 12 weeks to the day from order to delivery. I'll be off the grid for the next few days. Gotta get that 1000 miles on the truck by Monday when I do my trip from Kentucky to D.C., to Long Island, and back to Kentucky with the fifth wheel. Thanks to all who shared this adventure with me. My fingers are crossed for all still waiting.
Went to do the paperwork and add in my rebates, Fords site showed my truck still sitting at the factory awaiting transport. It was sitting in front of the dealers showroom. Don't care what kind of glitches they have, the wait is over. My quick analysis of the truck is that it is a whole different animal than my 2014 and the truck is a lot smarter than me. I'll get it all figured out in the next few days. Hope this gives those waiting some hope. Figured it out with the dealer, 12 weeks to the day from order to delivery. I'll be off the grid for the next few days. Gotta get that 1000 miles on the truck by Monday when I do my trip from Kentucky to D.C., to Long Island, and back to Kentucky with the fifth wheel. Thanks to all who shared this adventure with me. My fingers are crossed for all still waiting.
Mountain Pass
Joined: May 2007
Posts: 103
Likes: 1
From: Land of Pleasant Living
I don't know if it's coincidence or the conversation that I had with a Ford customer service rep last night, but my sales manager called me at 9 am to inform me they were unloading my truck off the transporter. Yes, it arrived!!!! He had no idea that it was coming.
Went to do the paperwork and add in my rebates, Fords site showed my truck still sitting at the factory awaiting transport. It was sitting in front of the dealers showroom. Don't care what kind of glitches they have, the wait is over. My quick analysis of the truck is that it is a whole different animal than my 2014 and the truck is a lot smarter than me. I'll get it all figured out in the next few days. Hope this gives those waiting some hope. Figured it out with the dealer, 12 weeks to the day from order to delivery. I'll be off the grid for the next few days. Gotta get that 1000 miles on the truck by Monday when I do my trip from Kentucky to D.C., to Long Island, and back to Kentucky with the fifth wheel. Thanks to all who shared this adventure with me. My fingers are crossed for all still waiting.
Went to do the paperwork and add in my rebates, Fords site showed my truck still sitting at the factory awaiting transport. It was sitting in front of the dealers showroom. Don't care what kind of glitches they have, the wait is over. My quick analysis of the truck is that it is a whole different animal than my 2014 and the truck is a lot smarter than me. I'll get it all figured out in the next few days. Hope this gives those waiting some hope. Figured it out with the dealer, 12 weeks to the day from order to delivery. I'll be off the grid for the next few days. Gotta get that 1000 miles on the truck by Monday when I do my trip from Kentucky to D.C., to Long Island, and back to Kentucky with the fifth wheel. Thanks to all who shared this adventure with me. My fingers are crossed for all still waiting.