Sync2 Update 3.10
New User
Joined: Oct 2016
Posts: 5
Likes: 0
The last update I had was SYNC 2 v3.6. When I log on to the website it says I have an update available, and it is v3.10. Not sure why the difference. Just tried loading it again and got the same error message. Sure hoping there is someone out there that has experienced this problem and got it resolved without having to go to the dealer to have it done.
Lead Driver
Joined: Dec 2013
Posts: 9,762
Likes: 115
I have tried several times to load this update in my 2013 F-350 w/6.7 diesel. It appears to be loading properly, but ultimately end up with an error message. "Problem detected with USB Storage Device. Please contact SYNC support or try to download the update again. Remove the USB Storage Device to cancel this update."
I am using a brand new USB drive and formatted with FAT32. Downloaded the file as directed on the SYNC website, and made sure the necessary files were in the root directory. Contacted SYNC support yesterday only to be told I would have to take it to a dealer to have it done.
Has anyone else experienced this problem? If so, what did you do to resolve the problem?
Thanks in advance, Jim
I am using a brand new USB drive and formatted with FAT32. Downloaded the file as directed on the SYNC website, and made sure the necessary files were in the root directory. Contacted SYNC support yesterday only to be told I would have to take it to a dealer to have it done.
Has anyone else experienced this problem? If so, what did you do to resolve the problem?
Thanks in advance, Jim
Laughing Gas
Joined: Feb 2007
Posts: 950
Likes: 6
From: Waco, Texas
Hey all, the Sync update has shown up on my owner.ford.com site. It is the same size, and same dates as the file link earlier in this thread.
It is under my 2015 King Ranch, and it also has shown up for my Sport Trac. Hummm.....
Headed to Texas Motor Speedway tomorrow, so I guess that would be a good time to install as we are headed up!
It is under my 2015 King Ranch, and it also has shown up for my Sport Trac. Hummm.....
Headed to Texas Motor Speedway tomorrow, so I guess that would be a good time to install as we are headed up!
Lead Driver
Joined: Dec 2013
Posts: 9,762
Likes: 115
FWIW, I can't even get the latest update to download and the sync site says it has to custom make it for you. I last updated less than a year ago too...
When you did the format did you do a "quick format" or not? It defaults to quick, try a complete format as well.
New User
Joined: Jul 2019
Posts: 1
Likes: 0
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Post Fiend
Joined: Nov 2001
Posts: 6,748
Likes: 118
From: Tallassee, ALabama
I have been using Sync2 v3.10 with no problems of dropped calls or other issues. I updated the version about 3 months ago. Ford owner website is where I got the 3.10 version I installed.
New User
Joined: Aug 2019
Posts: 1
Likes: 0
What the ford update site does not tell you is that once you have all of the files moved to the root of the USB drive, you need to delete the original zipped file from the root of the USB. I was having the same problem until I did this with my 2014 and then the installation went through without a hitch. Hope this helps!
Post Fiend
Joined: Nov 2001
Posts: 6,748
Likes: 118
From: Tallassee, ALabama
normally i use windows format and let it format the drive...never had any issues...
Senior User
Joined: Oct 2015
Posts: 125
Likes: 0
Finally got it installed. I'll see this evening if it works.
I ended up chatting with Ford.
They told me the directions were wrong on the site
1) Don't use exFAT, use FAT32 instead
2) Don't download the zip file to the USB. Open the zip and transfer only the inside files
3) There are only three files, not four as shown
I ended up chatting with Ford.
They told me the directions were wrong on the site
1) Don't use exFAT, use FAT32 instead
2) Don't download the zip file to the USB. Open the zip and transfer only the inside files
3) There are only three files, not four as shown