I originally posted about our second go around with contaminated fuel in Sept. '16. We have a 2011 F250, 6.7L diesel.

We finally have the final say from the insurance company. Since there is no evidence of contaminates in the fuel tank, they will not cover the repair.

Ford wants evidence of the pump failure, they say it had to be fuel contaminates, but for lack of evidence of such contaminates, only way they will cover the repair is to have the shop tear the fuel pump out, take pictures, send to Ford for them to analyze.

My question is what is the pump going to look like to prove to Ford that it was a bad pump? This is going to cost us $1000. Everyone agrees, Ford, dealer, insurance company, that the pump failed. Question is why? What are they expecting to find that will have Ford admit that it was their pump that just failed, period?

 

I don't think I trust these trucks.

 

Ford techs should have a diagnostic procedure to tell them or at least help the identify whey the pump failed. You can either take it to Ford dealer, same or different one, and have them do a diag and tell you what all is needed to repair your truck and what caused the failure.

 

They are looking for rust.

 

Well, after two months of sitting in the shop, our F250 is back home, actually picked her up last Saturday. Ford warranted the repair. At first, their engineer swore up and down that contaminated fuel was the only way that pump failed. Since tearing the tank down and examining all pieces and parts yielded no contaminates, they wanted authorization the tear the fuel pump apart. We ok'd that, being assured by service manager that since there were no signs of contaminates, the only other thing it could be was a bad pump.

He was not sure exactly what tearing the pump apart would show, that was an engineering thing. Anyway, Ford did stand behind their parts and repaired the system at no cost to us. However, as of today, I do not have any paperwork from the dealer stating exactly what they replaced. At first I was told that the original warranty from last February would stay running. When we picked the truck up, they told us they had got a new warranty approved from Ford,- two years, unlimited mileage. That was what we were expecting, not a continuation of the February date.

Bad pump was what we told the dealer the first day we took it in to them. We buy diesel fuel at reputable stations that do a fast turnover. If they were selling contaminated fuel, we would have heard about it. But we had to go through all this BS just to prove we were right all along.

Now, for another issue. I did just post a question about the EGR system, but anyway...

Four days home and she throws another cel. OMG!! Took her back to dealer today, (they enhanced the body with some dents and scratches, and service guy had to look at them before body shop could fix. At least they tell us they will fix them. Dents and scratches from service departments is a whole 'nother ballgame), and computer codes say she has a bad EGR system. We have replaced 2 of 4 sensors and now this. I am seriously considering contacting an attorney, this truck is a lemon, even if the lemon laws say differently.

Thanks for letting me vent.

 

EGR or EGT? I know there are 4 EGT sensors in the exhaust. I am not aware of 4 EGR sensors. Would help to know what codes you were actually getting.

 

I see on invoice, "PO0401", is this the error code?

 

If you have a good clean air filter and it is all stock then the cooler is the issue. You can take it off and clean it with some hot soapy water and blow it out.


Ford's fix is a replacement but you can clean it. Google it.

 

yes. Sounds like a plugged egr cooler. Not uncommon, especially if your truck sees a lot of city driving. I would say it's a separate issue, unrelated to your fuel pump issues.

 

Sorry to hear about all the bad luck, but glad they covered the HPFP under warranty.

Just wanted to point out that your truck is now five years old, and stuff breaks. I've never heard a lemon law that goes beyond 18 months after the truck is bought new. If it's over this, it can't be a lemon.

 

I know the truck is five years old and stuff breaks. Just breaks a little too often for my taste. Ford needs to step up to the plate and take responsibility for their poor design. They put these things out there at exorbitant prices knowing they have problems. I feel they don't care as long as no one dies.

I also know what the lemon laws are and stated such in my post. Regardless of what the law says, this truck is a lemon.

Thanks for the input.

 

Used car and truck lots are full of vehicles that have experienced troubles. Might be time to trade your beast for another. Consider all brands in your search.

Bruce