Ford Sync wont update
New User
Joined: Jun 2009
Posts: 9
Likes: 0
I need one more post for PM privileges. I've been a member of this forum since I bought my 2003 F-150 back in 2008 but mostly a lurker. Hopefully the moderators don't deem this as against the rules. If so I'll go find another thread to add some useful information to.. Hopefully have the VIN to you shortly!
Official Ford Rep
Joined: Jul 2013
Posts: 474
Likes: 0
[QUOTE=elite64a;16188928]
Are you using an Apple or Windows computer?
I initially tried a windows computer since sync was designed by Microsoft. During my first two attempts I used google chrome as a browser then IE. When that didn't work I tried an apple computer using Firefox as the browser then tried safari. None of these worked.
Is the USB formatted to FAT32, and are the files and folder on the root directory of the USB drive?
No worries. I'll see if I can send you a PM first.
If you're still experiencing those issues after a master reset, you will need to go to the dealer.
Keep me posted.
Shaay
Are you using an Apple or Windows computer?
I initially tried a windows computer since sync was designed by Microsoft. During my first two attempts I used google chrome as a browser then IE. When that didn't work I tried an apple computer using Firefox as the browser then tried safari. None of these worked.
I need one more post for PM privileges. I've been a member of this forum since I bought my 2003 F-150 back in 2008 but mostly a lurker. Hopefully the moderators don't deem this as against the rules. If so I'll go find another thread to add some useful information to.. Hopefully have the VIN to you shortly!
If you're still experiencing those issues after a master reset, you will need to go to the dealer.
Keep me posted.
Shaay
Senior User
Joined: Nov 2005
Posts: 298
Likes: 0
[QUOTE=FordIVTteam;16190886][QUOTE=elite64a;16188928]
Is the USB formatted to FAT32, and are the files and folder on the root directory of the USB drive?
Yes the USB is formatted to FAT32 and all the files are in the root directory of the USB drive. I followed all the posted instructions from syncmyride to the letter.
I am not sure if it matters or not but the sync system I am working with has not been updated since it was installed at the factory. Like previously stated I was told by tech support that there are issues with this update; my experience thus far with sync is that is true. I hope things get worked out soon.
Is the USB formatted to FAT32, and are the files and folder on the root directory of the USB drive?
Yes the USB is formatted to FAT32 and all the files are in the root directory of the USB drive. I followed all the posted instructions from syncmyride to the letter.
I am not sure if it matters or not but the sync system I am working with has not been updated since it was installed at the factory. Like previously stated I was told by tech support that there are issues with this update; my experience thus far with sync is that is true. I hope things get worked out soon.
Official Ford Rep
Joined: Jul 2013
Posts: 474
Likes: 0
elite64a,
If you've never updated since the beginning, it's quite possible that the version is too far behind for you to perform the update on your own. Can you check the CCPU version in the vehicle using the following instructions:
1. Press the GEARS icon at the bottom of the screen.
2. Select HELP on the left.
3. Select SYSTEM INFORMATION in the middle.
4. You should see the CCPU listed there.
Shaay
If you've never updated since the beginning, it's quite possible that the version is too far behind for you to perform the update on your own. Can you check the CCPU version in the vehicle using the following instructions:
1. Press the GEARS icon at the bottom of the screen.
2. Select HELP on the left.
3. Select SYSTEM INFORMATION in the middle.
4. You should see the CCPU listed there.
Shaay
Senior User
Joined: Nov 2005
Posts: 298
Likes: 0
elite64a,
If you've never updated since the beginning, it's quite possible that the version is too far behind for you to perform the update on your own. Can you check the CCPU version in the vehicle using the following instructions:
1. Press the GEARS icon at the bottom of the screen.
2. Select HELP on the left.
3. Select SYSTEM INFORMATION in the middle.
4. You should see the CCPU listed there.
Shaay
If you've never updated since the beginning, it's quite possible that the version is too far behind for you to perform the update on your own. Can you check the CCPU version in the vehicle using the following instructions:
1. Press the GEARS icon at the bottom of the screen.
2. Select HELP on the left.
3. Select SYSTEM INFORMATION in the middle.
4. You should see the CCPU listed there.
Shaay
Ok I could not find what you were asking by using your instructions but I did pull the system information which is what you were asking I assume. There were no gears anywhere in my system. Anyway here is what I was able to see in my system information page
Auto Version Number:
EAO42_5.8.08351_spO.
FPN Number:
BG1T-14D544-AB
I do appreciate you trying to help me out here.
Official Ford Rep
Joined: Jul 2013
Posts: 474
Likes: 0
Ok I could not find what you were asking by using your instructions but I did pull the system information which is what you were asking I assume. There were no gears anywhere in my system. Anyway here is what I was able to see in my system information page
Auto Version Number:
EAO42_5.8.08351_spO.
FPN Number:
BG1T-14D544-AB
I do appreciate you trying to help me out here.
Auto Version Number:
EAO42_5.8.08351_spO.
FPN Number:
BG1T-14D544-AB
I do appreciate you trying to help me out here.
Shaay
Mountain Pass
Joined: Dec 2014
Posts: 243
Likes: 1
elite64a,
If you've never updated since the beginning, it's quite possible that the version is too far behind for you to perform the update on your own. Can you check the CCPU version in the vehicle using the following instructions:
1. Press the GEARS icon at the bottom of the screen.
2. Select HELP on the left.
3. Select SYSTEM INFORMATION in the middle.
4. You should see the CCPU listed there.
Shaay
If you've never updated since the beginning, it's quite possible that the version is too far behind for you to perform the update on your own. Can you check the CCPU version in the vehicle using the following instructions:
1. Press the GEARS icon at the bottom of the screen.
2. Select HELP on the left.
3. Select SYSTEM INFORMATION in the middle.
4. You should see the CCPU listed there.
Shaay
Since the web site knows which version we have, shouldn't it, tell me
this and prevent the download attempt ? Or better yet, customize the download based on the version I have ?
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Official Ford Rep
Joined: Jul 2013
Posts: 474
Likes: 0
Please send your VIN in a private message, and we'll go from there.
Does the "you have too old of a version to upgrade on your own" apply to those of us with the 'basic Sync' version ?
Since the web site knows which version we have, shouldn't it, tell me
this and prevent the download attempt ? Or better yet, customize the download based on the version I have ?
Since the web site knows which version we have, shouldn't it, tell me
this and prevent the download attempt ? Or better yet, customize the download based on the version I have ?
Shaay
Senior User
Joined: Feb 2011
Posts: 141
Likes: 2
From: SE PA
having the same exact issues.
I did a Vehicle health report, downloaded the files to a USB drive, there are no other files or folders on it, it wont update.
I thought about just going to the dealer to have them do it, but seems they might have the same issues.
I did a Vehicle health report, downloaded the files to a USB drive, there are no other files or folders on it, it wont update.
I thought about just going to the dealer to have them do it, but seems they might have the same issues.
Senior User
Joined: Feb 2011
Posts: 141
Likes: 2
From: SE PA
Thanks Shaay. Will do.
Official Ford Rep
Joined: Jul 2013
Posts: 474
Likes: 0
Hi Curtwhite,
Here are the instructions for installing updates:
1. Press the PHONE button on the radio.
2. Select SETTINGS.
3. Select ADVANCED.
4. Scroll down and select INSTALL APPLICATION.
However, there is an ongoing issue with version 4.4. Send the VIN in a private message if you're unable to install.
Shaay
Here are the instructions for installing updates:
1. Press the PHONE button on the radio.
2. Select SETTINGS.
3. Select ADVANCED.
4. Scroll down and select INSTALL APPLICATION.
However, there is an ongoing issue with version 4.4. Send the VIN in a private message if you're unable to install.
Shaay