Two Ford Dealers
Surprise!
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
Hi everyone,
If you notice any damage on your vehicle, it is important to get it in front of your dealership ASAP, preferably when you take delivery of it or shortly thereafter. Even if some time has elapsed, your next step should be making an appointment at your dealership so they can document this and recommend a course of action from there. The best way to get information like this into the hands of our engineering team is through documentation at the dealership level, where trained techs can actually get their eyes (and hands) on your trucks.
Crystal
If you notice any damage on your vehicle, it is important to get it in front of your dealership ASAP, preferably when you take delivery of it or shortly thereafter. Even if some time has elapsed, your next step should be making an appointment at your dealership so they can document this and recommend a course of action from there. The best way to get information like this into the hands of our engineering team is through documentation at the dealership level, where trained techs can actually get their eyes (and hands) on your trucks.
Crystal
Cross-Country
Joined: Jul 2014
Posts: 53
Likes: 3
Crystal can provide any help on this
Ctystal
can you provide any help with fixing this problem
can you provide any help with fixing this problem
Hi everyone,
If you notice any damage on your vehicle, it is important to get it in front of your dealership ASAP, preferably when you take delivery of it or shortly thereafter. Even if some time has elapsed, your next step should be making an appointment at your dealership so they can document this and recommend a course of action from there. The best way to get information like this into the hands of our engineering team is through documentation at the dealership level, where trained techs can actually get their eyes (and hands) on your trucks.
Crystal
If you notice any damage on your vehicle, it is important to get it in front of your dealership ASAP, preferably when you take delivery of it or shortly thereafter. Even if some time has elapsed, your next step should be making an appointment at your dealership so they can document this and recommend a course of action from there. The best way to get information like this into the hands of our engineering team is through documentation at the dealership level, where trained techs can actually get their eyes (and hands) on your trucks.
Crystal
Thread Starter
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New User
Joined: May 2014
Posts: 12
Likes: 0
Yesterday and today I walked by five new F250's in parking lots and four out of the five had the dents or dimples on the driver's side, passenger's side or both. I am 100% convinced this is a factory glitch and that a recall needs to be issued by Ford and these hoods fixed by PDR free of charge. I have never heard of anything like this on any new vehicle being manufactured today. How does a car manufacturer decide when to recall vehicles for problems? What criteria do they use ?
Cross-Country
Joined: Jul 2014
Posts: 53
Likes: 3
Maybe Crystal can answer how
Crystal
what criteria does Ford use to issue a recall?
what criteria does Ford use to issue a recall?
Yesterday and today I walked by five new F250's in parking lots and four out of the five had the dents or dimples on the driver's side, passenger's side or both. I am 100% convinced this is a factory glitch and that a recall needs to be issued by Ford and these hoods fixed by PDR free of charge. I have never heard of anything like this on any new vehicle being manufactured today. How does a car manufacturer decide when to recall vehicles for problems? What criteria do they use ?
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
Hi kdin1,
I don't have access to that kind of information; I recommend reaching out to your dealership's service manager so they can assist.
Crystal
I don't have access to that kind of information; I recommend reaching out to your dealership's service manager so they can assist.
Crystal
Cross-Country
Joined: Jul 2014
Posts: 53
Likes: 3
tried that
Crystal
I tried going to the Service Manager at the Dealer and he tried to get FORD to fix the issue but FORD told him they would not fix the dents.
Can you provide me with a FORD Rep for the South New Jersey area that could help
I tried going to the Service Manager at the Dealer and he tried to get FORD to fix the issue but FORD told him they would not fix the dents.
Can you provide me with a FORD Rep for the South New Jersey area that could help
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From: Melbourne, Aus
Yesterday and today I walked by five new F250's in parking lots and four out of the five had the dents or dimples on the driver's side, passenger's side or both. I am 100% convinced this is a factory glitch and that a recall needs to be issued by Ford and these hoods fixed by PDR free of charge. I have never heard of anything like this on any new vehicle being manufactured today. How does a car manufacturer decide when to recall vehicles for problems? What criteria do they use ?
If there is something that may affect durability/appearance, noise/vibration/harshness etc. they may issue a TSB.
Official Ford Rep
Joined: Oct 2010
Posts: 3,123
Likes: 6
I recommend contacting our Customer Relationship Center at 1-800-392-3673; they'll be happy to help.
Crystal
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