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Ford buyback process

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Old Feb 19, 2014 | 03:10 PM
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Ford buyback process

Does anyone have experience with the buyback process on a truck? How does the process normally work, and is it relatively easy/painless? Any help or info would be much appreciated!
 
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Old Feb 19, 2014 | 04:52 PM
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Not the answer you want

ON the legal side of things I can not say except to say talk to a Lawyer.

I looked at all your posts I did not see any real trouble. What is wrong?
 
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Old Feb 19, 2014 | 05:05 PM
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Originally Posted by donovan
ON the legal side of things I can not say except to say talk to a Lawyer.

I looked at all your posts I did not see any real trouble. What is wrong?
I unfortunately ended up with a used truck that was originally re-aquired from its original owner (long story). However, in the 9 months that I've owned it, it has needed a new engine (#2), a new fuel system (#3), and a whole host of other repairs. Because I am now faced with the prospect of replacing the entire fuel system again, through no fault of my own, I am in the process of trying to get Ford to buy it back, or at least make an offer for a trade. I know my situation is quite different from a normal buyback, but I am doing what I can with the whole situation. My father is a lawyer which also helps. I was just wondering what the normal process looked like for my own reference.
 
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Old Feb 19, 2014 | 05:53 PM
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I started down that road with my first 2004 6.0. I owned it 90 days of which the dealer drove it more than I did while I was making the payments. You're going to need all of the repair orders and the item must have been worked on at least three times to try to cure it. At least that was one of the criteria back then. You obtain Dealer Dispute Paper work (google this) from the dealer and fill it out, I believe that paper work comes from the service manager. I got lucky and didn't have to finish with that crap as its not a quick process. The dealer got me another truck and traded straight up, well almost I went from an XLT to a Lariat that cost me $1500 to trade up.
 
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Old Feb 19, 2014 | 07:35 PM
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I am sure that Crystal ford rep lady will see this in the morning, hopefully she can provide more information
 
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Old Feb 19, 2014 | 07:41 PM
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Originally Posted by acf6
I am sure that Crystal ford rep lady will see this in the morning, hopefully she can provide more information
I'm sure hoping so! I already PM'd her hoping to get my regional service rep's number.
 
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Old Feb 20, 2014 | 06:05 AM
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Documentation of EVERYTHING is the key...
Each states new vehicle lemon laws are different so google it for your state and read up on it...
but, in general, it's so long out of service the first year or 12k miles... typically 30 days.

The Mfg wants it off the front pages almost as much as you so the two times - once with ford, once with gm) I did it over the years it was painless once the criteria has been met... heck, the ford dealer did most of the paperwork and legwork for me and, on top of that, found me a GREAT replacement just like I would have ordered it!

good luck
 
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Old Feb 20, 2014 | 06:11 AM
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Originally Posted by jdadamsjr
Documentation of EVERYTHING is the key...
Each states new vehicle lemon laws are different so google it for your state and read up on it...
but, in general, it's so long out of service the first year or 12k miles... typically 30 days.

The Mfg wants it off the front pages almost as much as you so the two times - once with ford, once with gm) I did it over the years it was painless once the criteria has been met... heck, the ford dealer did most of the paperwork and legwork for me and, on top of that, found me a GREAT replacement just like I would have ordered it!

good luck
I can't think of a state where the lemon law applies to a used vehicle.

I'm also not sure why the OP thinks Ford should buy back a used vehicle.
 
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Old Feb 20, 2014 | 09:10 AM
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Originally Posted by lwk362393
I'm sure hoping so! I already PM'd her hoping to get my regional service rep's number.
Hi Les,

I got your PM and responded; let me know if you need any additional assistance.

Crystal
 
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Old Feb 20, 2014 | 09:11 AM
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Originally Posted by redford
I can't think of a state where the lemon law applies to a used vehicle.

I'm also not sure why the OP thinks Ford should buy back a used vehicle.
I don't think lemon law ever applies to a used vehicle, I'm just seeing what my options are in my situation. I bought the truck certified used from a Ford dealer, and was given a 1 year bumper to bumper warranty from Ford. In the 9 months I've owned it, Ford has already paid for the truck twice over in service and repairs. Having replaced/repaired 2 diesel engines, 2 entire fuel systems, every PCM and control module, and 3 individual fuel injectors and the prospect of another entire fuel system, I can't see why they wouldn't want to take it off the road. I still have 4 months on the bumper to bumper and plenty of time left on the diesel warranty, so there's more room for more costs.

I don't know if I'll get an official buyback, but it would be nice to at least trade it in.
 
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