Does anyone Sonic?
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Postmaster
Joined: Mar 2008
Posts: 3,593
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From: Prairieville, La
Does anyone Sonic?
I go to a local Sonic periodically to eat lunch or dinner. On one occasion I could not find my money and had to cancel my order. They came back and asked if I was sure I wanted to cancel. I found my cash and kept the order. The car hop brought my food and profusely thanked me because she was going to have to pay for the cancelled order I had placed. That floored me.
Fast forward a month to tonight. I tipped the carhop for my food and she said I was the first tip all night. I asked about the food policy again and she confirmed what was said before. She also added that they can not work more than 30 hours because Sonic would have to provide healthcare.
I am not sure if this is a corporate thing or a franchise thing. I just wanted to vent and bring some attention to others. I did send a scathing report to corporate and will let you know if any response.
Fast forward a month to tonight. I tipped the carhop for my food and she said I was the first tip all night. I asked about the food policy again and she confirmed what was said before. She also added that they can not work more than 30 hours because Sonic would have to provide healthcare.
I am not sure if this is a corporate thing or a franchise thing. I just wanted to vent and bring some attention to others. I did send a scathing report to corporate and will let you know if any response.
Thread Starter
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Postmaster
Joined: Mar 2008
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From: Prairieville, La
I definitely understand the cut hours. The making of employees pay for all cancelled food orders is just wrong. From what they were telling me, it happens frequently.
My simple order was about 9 dollars. Imagine three customers cancelling that minimum order on your 4 hour shift. You just made minimum wage and made no tips AND had to pay 27 dollars back to your employer. I am just shocked that a company like Sonic can have a policy like this. I hope it is a franchisee policy and not a corporate policy. I am really curious if it is common practice at Sonics in other areas.
My simple order was about 9 dollars. Imagine three customers cancelling that minimum order on your 4 hour shift. You just made minimum wage and made no tips AND had to pay 27 dollars back to your employer. I am just shocked that a company like Sonic can have a policy like this. I hope it is a franchisee policy and not a corporate policy. I am really curious if it is common practice at Sonics in other areas.
Lead Driver
Joined: Apr 2001
Posts: 6,335
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From: Midwest
we had three sonics in this town of 40,000 three years ago. Now we have zero. closest one is 30 miles away. I go there every now and then in the summer. A lot of companies are doing the less then 30 hours thing for reasons we can't speak of here.
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Postmaster
Joined: Mar 2008
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From: Prairieville, La
I just posted here for the general conversation to know of the people having to pay for something beyond there control.
Posting Legend
Joined: Feb 2013
Posts: 30,221
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From: Central Illinois
My sister worked for Sonic in TN for a couple years and she absolutely loved it. Never ran into that kind of problem. But she said all Sonics are franchised, kinda like McDonalds are now. Corporate doesn't really own many locations at all. So that could be a franchisee rule... If I was you I would find out who the franchisee is and contact them.
The only other place I have ever run into this was in Peachtree City, GA at a Waffle House. The waitress took down the wrong order for my hashbrowns and when I told her she started freaking out about it saying she has to pay for it.... she said she guessed she will have to take it home to her dog
-The Great
The only other place I have ever run into this was in Peachtree City, GA at a Waffle House. The waitress took down the wrong order for my hashbrowns and when I told her she started freaking out about it saying she has to pay for it.... she said she guessed she will have to take it home to her dog
-The Great
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Joined: Jan 2008
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From: Maine, Virginia
When I retired from the Coast Guard, I was in search of a manager, GM spot with most any food company or restaurant.
I had numerous interviews and work experiences and the one that really sticks in my craw was the Sonic work experience. They wanted to hire me as the GM of a new store.
I did the interview and work experience and have never been so disgusted in all of my life. The kitchen was pure chaos and they cook everything is huge amounts of added fat for flavor. It's not the beef patties are excreting enough fat on their own, they add more.
After my 2 hour shift, I sat down the the district manager and talked. I felt oily and nasty and my clothes stunk so bad that I threw them away when I got home.
I will never eat at a Sonic.
I had numerous interviews and work experiences and the one that really sticks in my craw was the Sonic work experience. They wanted to hire me as the GM of a new store.
I did the interview and work experience and have never been so disgusted in all of my life. The kitchen was pure chaos and they cook everything is huge amounts of added fat for flavor. It's not the beef patties are excreting enough fat on their own, they add more.
After my 2 hour shift, I sat down the the district manager and talked. I felt oily and nasty and my clothes stunk so bad that I threw them away when I got home.
I will never eat at a Sonic.
Government Teat-sucker
Joined: Oct 2003
Posts: 9,748
Likes: 1
From: Virginia Beach
I definitely understand the cut hours. The making of employees pay for all cancelled food orders is just wrong. From what they were telling me, it happens frequently.
My simple order was about 9 dollars. Imagine three customers cancelling that minimum order on your 4 hour shift. You just made minimum wage and made no tips AND had to pay 27 dollars back to your employer. I am just shocked that a company like Sonic can have a policy like this. I hope it is a franchisee policy and not a corporate policy. I am really curious if it is common practice at Sonics in other areas.
My simple order was about 9 dollars. Imagine three customers cancelling that minimum order on your 4 hour shift. You just made minimum wage and made no tips AND had to pay 27 dollars back to your employer. I am just shocked that a company like Sonic can have a policy like this. I hope it is a franchisee policy and not a corporate policy. I am really curious if it is common practice at Sonics in other areas.
Post Fiend
Joined: Jan 2006
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From: Charlotte, NC
I'm trying to imagine Lowes or Home Depot cashiers getting docked for returned stuff......
Corporate B.S. Home Depot used to have a lot more salaried workers with profit sharing who actually KNEW what they were doing in their respective departments. Then Nardelli decided 'uh-uh'....Canned or demoted the salaried guys and girls....Went to part-timers......and ran all the way to the bank laughing his **** off with a $240-million compensation package......all WHILE Home Depot stock stayed level under his watch (Lowes, FWIW, saw a doubling in their stock over the same period).
Hey. But it's all good. No one should DARE question the 'market' vis-à-vis executive compensation. What are we? A bunch of commies?
Corporate B.S. Home Depot used to have a lot more salaried workers with profit sharing who actually KNEW what they were doing in their respective departments. Then Nardelli decided 'uh-uh'....Canned or demoted the salaried guys and girls....Went to part-timers......and ran all the way to the bank laughing his **** off with a $240-million compensation package......all WHILE Home Depot stock stayed level under his watch (Lowes, FWIW, saw a doubling in their stock over the same period).
Hey. But it's all good. No one should DARE question the 'market' vis-à-vis executive compensation. What are we? A bunch of commies?
Elder User
Joined: Apr 2004
Posts: 630
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From: Hedgesville WV
I enjoy Sonic's commercials but I wont go out of my way to eat there, the food just isn't that great to me. Making the employees pay for something they have no control over isn't fair. I would imagine that that Sonic has a high turnover rate and low morale
Super Moderator
Joined: Jan 2008
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From: Maine, Virginia
I don't think that's legal. They have losses figured into their business plan. Tim should be able to confirm this, having been in the industry for so many years, but during my time at Domino's, incorrect orders were just part of the business. We were supposed to throw them away (as opposed to the crew getting free lunch), but more often than not, we ate them. I took many, many pizzas home after my shift. I always offered to pay for them, but the manager always said to just take it. We had a few large orders (like, 10 pizzas) that were just written off.
My oldest daughter worked in a full service restaurant for a summer and one of her customers "dined and dashed" and she got stiffed with the ticket.
I marched my happy *** right down there and damned near kicked the manager's *** to get her money back. She was fired on the spot but she got her money! I said some nice things about his mother, his wife and his daughters all before I threatened to eviscerate him.
It's a shame we have to get violent over $40.00.
Postmaster
Joined: Dec 2008
Posts: 3,940
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From: Southern Oregon Coast
In foodservice, that's common. For example, cooks can be charged for wrong orders - even if it was the waitress who screwed up the order - my current employer is considering that policy now...