Phone Sync/Bluetooth Issues
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Freshman User
Joined: Mar 2011
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Phone Sync/Bluetooth Issues
I have a 2011 F150 with phone sync issues. I have had it to the dealer and they can't figure it out. I get the phone linked to the truck and it will work for a couple of days than it will stop working for a week or two than it will link up again all by itself. The dealer did the reprogram and it only worked for part of the day. My phone shows that it is connected to the bluetooth but not the truck. I checked with the phone company and was told that as long as the phone shows it is connected that its not the phone.
Anyone else experience this? Did you find a solution?
docgj
Anyone else experience this? Did you find a solution?
docgj
Senior User
Joined: Sep 2011
Posts: 108
Likes: 0
What phone do you have? Have you tried to pair your phone with any other bluetooth device to see if you have the same issue? I would also try as a test if possible, another phone and pair it with your truck to see what the outcome is. But before you get to that try the following:
-Go to the bluetooth settings on your phone and find the entry for Sync
-Remove/delete that connection
-Reset your phone
-Turn your phone back on and repair it with your truck again
-Test
If that doesn't work then I would suggest deleting your phone from the truck completely and starting fresh. Follow these steps:
1. Press or PHONE to enter PHONE MENU.
OR
originally saved with that phone.
Then Add it Back IN:
Adding (pairing) a phone
main menu.
-Go to the bluetooth settings on your phone and find the entry for Sync
-Remove/delete that connection
-Reset your phone
-Turn your phone back on and repair it with your truck again
-Test
If that doesn't work then I would suggest deleting your phone from the truck completely and starting fresh. Follow these steps:
Deleting a phone
To delete a paired phone from SYNC:
Note:
To scroll, press SEEK or / .
1. Press or PHONE to enter PHONE MENU.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
3. Press OK to confirm and enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly until BT DEVICE appears in the radio display.
5. Press OK to confirm and enter the BT DEVICE menu.
6. Scroll repeatedly until DELETE DEVICE appears in the radio display.
Press OK.
7. Scroll to select the previously paired device to delete and press OK to
confirm.display.
3. Press OK to confirm and enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly until BT DEVICE appears in the radio display.
5. Press OK to confirm and enter the BT DEVICE menu.
6. Scroll repeatedly until DELETE DEVICE appears in the radio display.
Press OK.
7. Scroll to select the previously paired device to delete and press OK to
OR
Deleting all phones
To delete all previously paired phones from SYNC:
Note:
To scroll, press SEEK or / .
1. Press or PHONE to enter PHONE MENU.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
3. Press OK to confirm and enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly until BT DEVICE appears in the radio display.
5. Press OK to confirm and enter the BT DEVICE menu.
6. Scroll repeatedly until DELETE ALL appears in the radio display.
7. OK to confirm.
1. Press or PHONE to enter PHONE MENU.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
3. Press OK to confirm and enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly until BT DEVICE appears in the radio display.
5. Press OK to confirm and enter the BT DEVICE menu.
6. Scroll repeatedly until DELETE ALL appears in the radio display.
7. OK to confirm.
Note:
Deleting a phone will also delete all information in SYNC
originally saved with that phone.
Then Add it Back IN:
Adding (pairing) a phone
1. Press or PHONE to enter PHONE MENU.
2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
3. Press OK to confirm and enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly until BT DEVICE appears in the radio display.
5. Press OK to confirm and enter the BT DEVICE menu.
6. Scroll repeatedly until ADD DEVICE appears in the display. Press OK
to confirm.
7. When FIND SYNC appears in the display, press OK. Follow the
instructions in your device’s user guide to put your phone into discovery
mode. A six digit PIN will appear in the radio display.
8. When prompted on your phone display, enter the six digit PIN.
9. Once pairing is successful, the device name and then CONNECTING
and then CONNECTED will appear in the radio display. Depending on
the functionality of your phone, you may be asked additional questions.2. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
3. Press OK to confirm and enter the SYSTEM SETTINGS menu.
4. Scroll repeatedly until BT DEVICE appears in the radio display.
5. Press OK to confirm and enter the BT DEVICE menu.
6. Scroll repeatedly until ADD DEVICE appears in the display. Press OK
to confirm.
7. When FIND SYNC appears in the display, press OK. Follow the
instructions in your device’s user guide to put your phone into discovery
mode. A six digit PIN will appear in the radio display.
8. When prompted on your phone display, enter the six digit PIN.
9. Once pairing is successful, the device name and then CONNECTING
and then CONNECTED will appear in the radio display. Depending on
10. SYNC
will ask if you would like to set this phone as a PRIMARY?
phone. (This means that SYNCwill automatically attempt to connect to
this phone with every connection cycle.) Press OK.
11. Scroll to toggle between YES? and NO?. When the appropriate
response is in the display, press OK. If you choose YES, PRIMARY SET
will appear in the radio display. If you chooseNO? , NOT PRIMARY will
appear in the display.
12. If you selected this as your primary phone, SYNCmay ask if you
would like to DOWNLOAD? your Bluetooth enabled cellular phone’s
phone book/call history (if supported).
13. Scroll to toggle between YES? and NO? When the appropriate
response is in the radio display, press OK.
14. If you choose YES, the display will read DOWNLOADING. PHONE
BOOK DOWNLOADED will appear and SYNCwill take you back to the
phone. (This means that SYNCwill automatically attempt to connect to
this phone with every connection cycle.) Press OK.
11. Scroll to toggle between YES? and NO?. When the appropriate
response is in the display, press OK. If you choose YES, PRIMARY SET
will appear in the radio display. If you chooseNO? , NOT PRIMARY will
appear in the display.
12. If you selected this as your primary phone, SYNCmay ask if you
would like to DOWNLOAD? your Bluetooth enabled cellular phone’s
phone book/call history (if supported).
13. Scroll to toggle between YES? and NO? When the appropriate
response is in the radio display, press OK.
14. If you choose YES, the display will read DOWNLOADING. PHONE
BOOK DOWNLOADED will appear and SYNCwill take you back to the
main menu.
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