I took delivery of a brand new 2014 4X4 Lariat this weekend . Thank you Truck Month. While driving home I noticed that the leather on the steering wheel was loose and wrinkled around the lower right spoke of the steering wheel. It looks like the adhesive they use to glue the leather to the wheel was never applied to that portion of the wheel. It's so loose that I can press it with my thumb and double the leather over. Kind of left me a little down after dropping $50K to buy the truck. Anyone else have this problem?

 

Congrats on your new truck, mc1502! I'd recommend bringing this to the attention of your dealership so they can get it addressed. Also, I want to loop in your regional customer service manager. To make that happen, PM me your full name, best daytime phone number, VIN, current mileage, and servicing dealership. I'll push this up the chain.

Crystal

 

I hate to show my stupidity by asking this question, but where is the PM button, I can't seem to find it.

 

click on the Ford service icon. on the top side of the clubFTE It will give you some options click on the send a private message.

 

I can't seem to find teh link to PM. I'm thinking that maybe I don't have enough posts to send PM's. Could that be the case?

Let's see.

 

This should give me 5 posts. let's see if it will let me send PM's now.

 

Looks like I didn't have enough posts to send PM's.

Anyway. I went back to the dealership where I bought the truck, and they want to try to fix the wheel by sending it out to an upholstery shop where they will try to glue the leather back down. I'm really not satisfied with that option. This is a factory defect in every sense of the word. QC at Ford should have caught the defect, but they didn't, so now I'm having to deal with it. I think I should get the new non-defective steering wheel I paid for. I don't know if it's Ford that wants to fix the wheel rather than replace it, or the dealership.

Am I off base here thinking they should replace rather than try to fix the defective part?

 

mc just so you know, you need 25 posts to be able to PM someone.

 

Oh sorry to hear about your steering wheel issues. Hopefully you'll get it resolved fairly painlessly.

 

Id press for a new wheel...

 

Absolutely a new wheel, I would lose confidence in the air bag assembly if this passed QA, anything could

 

Life is good. I took my truck to a differnt dealership and they are going to replace the wheel with a new one tomorrow morning. Ford came through.

It's crazy. I love this truck. I actually look forward to my ride home in rush hour traffic because I gat to make the trip in my truck.

 

mc that's exactly how I feel every time I drive my truck.

 

Awesome news, mc1502! I'm glad to hear that you've fallen back in love with your truck and that the dealership is taking great care of you. Thanks for sharing your outcome with us!

Crystal