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Did dealer screw up my order??!!! - "91G" question

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Old Yesterday | 01:06 PM
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From: Fallsington, pa
Did dealer screw up my order??!!! - "91G" question

So I ordered my 2026 F-350 XLT regular cab with upfitter switches, carpet delete, remote start, tailgate lock, and 91G White/Amber beacon strobes. (As well as many other options but they have nothing to do with this)
I do NOT have a fleet #.

Dealer says I do not need a fleet # for 91G when I asked if I could order this option as it is not on FORD.COM order page,...he said it was on his order guide, so we are good to go.

While tracking my delivery, I notice no mention of carpet delete, remote start, or 91G. I text him asking about those options 3 times, 2 weeks before delivery,.............crickets. (I figured maybe because "accessory and not option" they don't show on tracking build, so I let it slide thinking they will be on my truck when it arrives)

Truck arrives,.. NO carpet delete,.. NO remote start,,,,, NO tailgate lock,.. and NO 91G beacon lights!!!

They give me a "we owe" for the remote start and tailgate lock. I then find out they plan on installing an "aftermarket" remote start in my brand-new truck?!!! WTF!!!! There has GOT to be better OEM options even if not factory installed - as my order showed?? But I will bring that up in a different post, sorry for getting side tracked! LOL

So here is my issue for THIS post,....I ask salesman where is my 91G beacon strobes??? He says "OH, they are fleet only, we could not order them without FIN#." (I was never told that until my truck arrived, and I never agreed to MY order being "changed")
So,..
A) I asked that before ordering and he said NOT fleet -only, I can order that for you without FIN#
B) After taking truck home I realize on page 19 of order guide they CAN be installed on a non fleet truck!!!. SO I am guessing he lied?!!

So, for NOW, my only question is,...can you order 91G Amber/White 360 beacon strobes on a non-fleet truck??!!! (I DID order and DO have upfitter switches)
Not sure why page 19 shows it as a retail option, nowhere do I see FLEET ONLY option

And oh 1 more thing!!!!,...when I complained about these issues 3 days later with an email to GM,...I get a response back NOT form GM, but from sales manager, and his B.S. response back also included, and I quote "Brian (salesman) is no longer with the company"

There is a lot more to complain about when I asked for simple fixes on all these issues,....but again I will save that for another post!!
I Just want to know if I am correct and 91G strobes could be ordered by non-fleet customer, for now,
 

Last edited by CJF350; Yesterday at 01:32 PM.
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Old Yesterday | 03:11 PM
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Kameron Rice's Avatar
Kameron Rice
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Originally Posted by CJF350
So I ordered my 2026 F-350 XLT regular cab with upfitter switches, carpet delete, remote start, tailgate lock, and 91G White/Amber beacon strobes. (As well as many other options but they have nothing to do with this)
I do NOT have a fleet #.

Dealer says I do not need a fleet # for 91G when I asked if I could order this option as it is not on FORD.COM order page,...he said it was on his order guide, so we are good to go.

While tracking my delivery, I notice no mention of carpet delete, remote start, or 91G. I text him asking about those options 3 times, 2 weeks before delivery,.............crickets. (I figured maybe because "accessory and not option" they don't show on tracking build, so I let it slide thinking they will be on my truck when it arrives)

Truck arrives,.. NO carpet delete,.. NO remote start,,,,, NO tailgate lock,.. and NO 91G beacon lights!!!

They give me a "we owe" for the remote start and tailgate lock. I then find out they plan on installing an "aftermarket" remote start in my brand-new truck?!!! WTF!!!! There has GOT to be better OEM options even if not factory installed - as my order showed?? But I will bring that up in a different post, sorry for getting side tracked! LOL

So here is my issue for THIS post,....I ask salesman where is my 91G beacon strobes??? He says "OH, they are fleet only, we could not order them without FIN#." (I was never told that until my truck arrived, and I never agreed to MY order being "changed")
So,..
A) I asked that before ordering and he said NOT fleet -only, I can order that for you without FIN#
B) After taking truck home I realize on page 19 of order guide they CAN be installed on a non fleet truck!!!. SO I am guessing he lied?!!

So, for NOW, my only question is,...can you order 91G Amber/White 360 beacon strobes on a non-fleet truck??!!! (I DID order and DO have upfitter switches)
Not sure why page 19 shows it as a retail option, nowhere do I see FLEET ONLY option

And oh 1 more thing!!!!,...when I complained about these issues 3 days later with an email to GM,...I get a response back NOT form GM, but from sales manager, and his B.S. response back also included, and I quote "Brian (salesman) is no longer with the company"

There is a lot more to complain about when I asked for simple fixes on all these issues,....but again I will save that for another post!!
I Just want to know if I am correct and 91G strobes could be ordered by non-fleet customer, for now,
sounds like your bitching over things that don’t matter. Take that thing down to wheelin and get more professional better strobe lights on it, or get the boost auto strobe lights problem solved. Put some weather techs in truck, problem solved. If you still do t like it, order rubber flooring and remove seats and install. Problem solved.

or move on, nothing dealer can do at this point. Screaming at them, they will just tell you to move on. This is a bit rediculous to be honest.

i could see if the trucks was dented, body work done, or it showed wrong motor, cab, etc. just simple add one isn’t a big deal.

remote start maybe, could be the only downfall. You’d have to see if you could live without.
 
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Old Yesterday | 06:16 PM
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So these options were on the order sheet that you signed?
Did they appear on the downloadable window sticker that became available once a VIN had been assigned (typically before the truck is built)?
 
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Old Yesterday | 06:37 PM
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Originally Posted by Stiletto364
So these options were on the order sheet that you signed?
Did they appear on the downloadable window sticker that became available once a VIN had been assigned (typically before the truck is built)?
Don't poke holes in the rage bait lol.
 
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Old Yesterday | 06:40 PM
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From: Fallsington, pa
Originally Posted by Kameron Rice
sounds like your bitching over things that don’t matter. Take that thing down to wheelin and get more professional better strobe lights on it, or get the boost auto strobe lights problem solved. Put some weather techs in truck, problem solved. If you still do t like it, order rubber flooring and remove seats and install. Problem solved.

or move on, nothing dealer can do at this point. Screaming at them, they will just tell you to move on. This is a bit rediculous to be honest.

i could see if the trucks was dented, body work done, or it showed wrong motor, cab, etc. just simple add one isn’t a big deal.

remote start maybe, could be the only downfall. You’d have to see if you could live without.

Sounds like you are ridiculous saying I should accept a truck that I ordered that came w/ 4 missing items that I purposely ordered. If they are no big then I would not have ordered them. Maybe not a big deal to you but I never asked your opinion if you thought it was a big deal. I asked if 91G was available as a retail order without a FIN #. And why should I have to pay for aftermarket strobe lights and floor mats when I ordered a truck with OEM strobe lights, and carpet delete. I do not want anybody splicing wires in my brand-new truck that I ordered factory OEM parts for and will be covered by my warranty,...not void it!!

Oh, and my truck had 18 chips between all 3 panels of my driver side door that fortunately the dealership fixed by "buffing them out". I am the one who noticed them, sso not sure how that possibly passed their quality control and was "ready" for the customer to take off the lot. So do not act like I am bitching about nothing and being ridiculous. I have shown complete a patience and offered multiple simple fixes for the other mistakes. Ford calls this a "breach of contract,..not me!.
Even if the strobes are a fleet only option, I should have been contacted by the dealership and signed off on it. They altered MY build. ,..... 4 times without me agreeing, obviously.

But back to the reason I started this thread,.....on page 19 of the 2026 order guide I see 91G as an option and nowhere does it say fleet only option.
I am asking if this is correct and did the dealer lie to me when I picked my truck up when they told me 91G is fleet only.
THAT is my question, and the reason I clearly posted THAT question.

So, is 91G a fleet only option to anyone who may know???
 

Last edited by CJF350; Yesterday at 06:43 PM.
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Old Yesterday | 06:52 PM
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From: Fallsington, pa
Originally Posted by Stiletto364
So these options were on the order sheet that you signed?
Did they appear on the downloadable window sticker that became available once a VIN had been assigned (typically before the truck is built)?
Yes I have the order sheet and they were all on there. When I tracked my vehicle I never seen a window sticker, but some options were shown. I texted the salesman 3 times in 2 weeks before delivery about them not being on the tracking page. He never responded. I crossed my fingers and hoped they would be on the truck thinking since they were "dealer installed ACCESSORIES", not options, and that is why they were not showing.

But again, I am just trying to figure out if 91G is an option available to customers without a FIN #, before I deal with the regional manager who will be calling me soon, as I called Ford Corporate Customer Relations about my "not a big deal. deal with the lies, bitching" haha

If anybody does not have the answer to the 91G question,...please do not respond.

 
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Old Yesterday | 06:54 PM
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From: Fallsington, pa
Originally Posted by Isthatahemi
Don't poke holes in the rage bait lol.
Rage bait??

I asked if 91G was available without a FIN #. Wow,..what happened to this site??!!!
 
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Old Yesterday | 07:09 PM
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It really boils down to the fact that your dealer didn't order the correctly outfitted truck, and they aren't standing behind it. I would have walked away from it... plain as that.... and found another dealer.
 
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Old Yesterday | 07:15 PM
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From: Fallsington, pa
Is 91G a fleet only option that needs a FIN #.

That is the only question. This post is not about me bitching (Yes I did bitch!!), or anything else,....but I clearly stated that I only want to know if 91G needs a FIN #.

 
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Old Yesterday | 08:31 PM
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Originally Posted by CJF350
Sounds like you are ridiculous saying I should accept a truck that I ordered that came w/ 4 missing items….
But you DID accept it. Why did you accept the truck when it was missing those options and had other flaws upon delivery?
 
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Old Yesterday | 09:22 PM
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From: Fallsington, pa
Originally Posted by ATC Crazy
But you DID accept it. Why did you accept the truck when it was missing those options and had other flaws upon delivery?


I got a "we owe" agreement for the remote start and tailgate lock,...nothing they can do about the carpet delete

all I asked is is 91G a fleet only option,
is 91G fleet only option. This is all I am asking. This is not a discussion about the other missing items
 
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