warranty issues
Thread Starter
|
New User
Joined: Aug 2010
Posts: 1
Likes: 0
warranty issues
Hello,
I don't know if this is the right place to ask for this info or if anyone out there can help. But I thought it was worth a try. :-)
I am at my wits end. I have a 1 ton, powerstroke diesel, 65,000 miles, not quite a month out of standard warranty. Has been starting a little hard lately, but I didn't think much of it until one day after it had been warmed up, it wouldn't start. Once cooled down, would start and run great. Made an appointment with the dealer I bought the truck from, took it in, two days later they come back with the diagnosis of leak in the high pressure oil line. Because of where it is located it will cost $2,500. I think this is ridiculous!! They give me a phone number to call, dealer says that they will at least probably give me the repair at a discount, I get the run around, two weeks later, they say sorry we can't help you, sorry about your luck (this is the customer service people, not the dealer). I think that to have to sink 2,500 dollars into a diesel that has less than 65,000 miles on it is an outrage.!! I am planning on waging war tomorrow. So far I have been trying to give them a chance to do the right thing. Has anyone ever had to fight for something like this, if so any advise? Thanks for taking the time to read.
I don't know if this is the right place to ask for this info or if anyone out there can help. But I thought it was worth a try. :-)
I am at my wits end. I have a 1 ton, powerstroke diesel, 65,000 miles, not quite a month out of standard warranty. Has been starting a little hard lately, but I didn't think much of it until one day after it had been warmed up, it wouldn't start. Once cooled down, would start and run great. Made an appointment with the dealer I bought the truck from, took it in, two days later they come back with the diagnosis of leak in the high pressure oil line. Because of where it is located it will cost $2,500. I think this is ridiculous!! They give me a phone number to call, dealer says that they will at least probably give me the repair at a discount, I get the run around, two weeks later, they say sorry we can't help you, sorry about your luck (this is the customer service people, not the dealer). I think that to have to sink 2,500 dollars into a diesel that has less than 65,000 miles on it is an outrage.!! I am planning on waging war tomorrow. So far I have been trying to give them a chance to do the right thing. Has anyone ever had to fight for something like this, if so any advise? Thanks for taking the time to read.
Posting Guru
Joined: May 2003
Posts: 1,990
Likes: 1
From: Middleburg, FL
Unfortunately I don't think you're going to get very far. Ford (and I'm sure the other mfgs as well) have tightened up on warranty and "just-out-of" warranty claims in these tough economic times. I would think the dealer could step in to help out but that may be a tough go as well. Good luck.
New User
Joined: Jul 2010
Posts: 18
Likes: 0
From: n. va
LORIEMC,
I CAN UNDERSTAND YOUR AGRIVATION BUT 3THINGS TO KEEEP IN MIND.
1) WARRANTY IS BLACK AND WHITE ANYMORE. IT'S EITHER IN OR OUT OF WARRANTY THERE IS NO GRAY AREA THERE.
2) IF YOU HAD SEEN WHAT HAS TO BE REMOVED TO DO THE REPAIR I THINK YOU WOULD BE A LITTLE MORE UNDERSTANDING AS TO THE TIME THAT IT TAKES TO DO FIX THE HIGH PRESSURE OIL LINE.
3) YOU GET MORE FLYS WITH HONEY THAN YOU DO WITH POO.... BE NICE, POLITE, BUT YET FIRM AND ASK THEM TO CHECK WITH THERE FORD REP AND ALSO SEE IF THE DEALERSHIP WILL HELP YOU. ONE OR BOTH MAY HELP SOME UNDER SOMTHING CALLED "POLICY". GOOD LUCK
I CAN UNDERSTAND YOUR AGRIVATION BUT 3THINGS TO KEEEP IN MIND.
1) WARRANTY IS BLACK AND WHITE ANYMORE. IT'S EITHER IN OR OUT OF WARRANTY THERE IS NO GRAY AREA THERE.
2) IF YOU HAD SEEN WHAT HAS TO BE REMOVED TO DO THE REPAIR I THINK YOU WOULD BE A LITTLE MORE UNDERSTANDING AS TO THE TIME THAT IT TAKES TO DO FIX THE HIGH PRESSURE OIL LINE.
3) YOU GET MORE FLYS WITH HONEY THAN YOU DO WITH POO.... BE NICE, POLITE, BUT YET FIRM AND ASK THEM TO CHECK WITH THERE FORD REP AND ALSO SEE IF THE DEALERSHIP WILL HELP YOU. ONE OR BOTH MAY HELP SOME UNDER SOMTHING CALLED "POLICY". GOOD LUCK
Super Moderator
Joined: Jan 2008
Posts: 40,035
Likes: 1,523
From: Maine, Virginia
In the past I've been very lucky with getting some assistance from Ford on issues that they could have simply turned their backs on. I think my luck has run a out as well considering how things are going.
Your dealer has a lot more leverage with Ford than any of us do. Your dealer should be shaking the trees on your behalf if for no other reason, to make themselves look good in your eyes.
Your dealer has a lot more leverage with Ford than any of us do. Your dealer should be shaking the trees on your behalf if for no other reason, to make themselves look good in your eyes.
FTE Leadership Emeritus
Joined: Jul 2002
Posts: 42,561
Likes: 423
From: Long Island USA
Trending Topics
Super Moderator
Joined: Aug 2008
Posts: 37,384
Likes: 1,868
From: Frederick, MD
well that really does suck..! a month out and they won't assist. Call back and ask to esclate to another person. I would be all over that.
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
Top 10 Fords at 2026 Carlisle Ford Nationals
Joe Kucinski
3 Best / 3 Worst Parts of Modern Ford Ownership
Brett Foote
10 Amazing Upgrades That Solve Common Ford Truck Owner Headaches
Pouria Savadkouei
Every 2026 Ford Engine Explained
Brett Foote
10 Ugly Ford Trucks That We Still Kinda Love
Joe Kucinski
10 Things Every Truck Owner NEEDS (2026 Edition)
Michael S. Palmer
Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath
Verdad Gallardo
Top 10 Most Expensive Ford Trucks Ever Sold on Bring a Trailer
Joe Kucinski
2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)
Brett Foote
Super Moderator
Joined: Jan 2008
Posts: 40,035
Likes: 1,523
From: Maine, Virginia
That's why I said his dealer should be a better advocate for him. One time my dealer told Ford that if they pay some, the dealer will pay some and I'll some. It worked and we were all happy.
Elder User
Joined: Mar 2007
Posts: 879
Likes: 0
From: at the truck pulls
The OP hasn't came back on, but I'm a stickler on details. He said he's a month out of "standard warranty", maybe he's dealing with extended warranty plan. We may never know unless he comes back.
Thread
Thread Starter
Forum
Replies
Last Post
FleetRDW
6.4L Power Stroke Diesel
47
Oct 30, 2013 02:11 PM