It depends whether you feel like you work for Ford or for the customer. The customer is afraid you will void his warranty. When I worked at the Dodge dealers my first loyalty was to the customer let them know were you stand. I have seen factory rep try to void a warranty for Fram oil filter in 1970.

 

Hence, this law was passed:


Magnuson?Moss Warranty Act - Wikipedia, the free encyclopedia

 

He couldn't have been too afraid since he put all that aftermarket stuff on there. People really need to make better informed decisions before they leap. How good of a customer could he have been since he lied to "you"? Now, some people claim ignorance and that they didn't know it was a bad thing to put it on there. I always answer, if you didn't think it was bad, why did you lie about it being on there?

I don't know if this works at dealerships, but my experience in the business world is if you make a mistake that ends up costing(what could be quite a bit) money, it usually comes out of your pay check. Is that the kind of customer you want to protect? I wouldn't. Now I might just be a cold hearted SOB, but once "you" lie, everything else that comes out of "your" mouth is suspect. Rather "you" are telling the truth or not, I would always question it.

I deal in two different areas within the agriculture industry, both depend on a great deal of trust, however, one is very much dependant on how you conduct yourself and word of mouth travels very fast. I've known trainers, who weren't at fault but pissed off the wrong person, were totally ruined and had to get out of the business. Rather it was on purpose, unintentional, whatever, doesn't matter. If "you're" tainted, "you're dead".

Now, there are some lies that I would consider "white lies" but they are so far removed from this particular situation that I wouldn't even remotely consider this a "white lie" instance.

 

I would think. Correct me if I'm wrong. That if you are running a tuner the main reason to return it to stock is so you don't lock your tuner. If the tech flashes your truck it will overwrite the tuners files and the files are lost. Next is when you remove the tuner you erase the log file. So knowing something such as trouble codes symptoms help but don't always tell the story. If you are having a issue be up front about the tuner and set the truck to stock and drive it for 100 or so miles and try to get it to act up. Assuming that the truck is drivable. You want to put some miles on the truck with out the tuner to give some sort of a log file for them to refer to. I personally think if you moddifing a vehicle you should at least know something about it.

 

Amen to that. And I can tell you I wasn't one of the smart ones when I started to mod my truck, but I was one of the fortunate ones that I didn't have issues. Atleast that I could attribute to the Triple Dog.

 

Haven't worked in at dealer sinse 1976 but a warranty claims back then was a liars list. Many things we worked on we couldn't be paid on.Service Managers took care of the techs and paid us for things we could be paid for. I'm sure all Dealer are without sin today. For every bad customer I can tell you a bad story about the factory. The Factory is for the Factory not the Tech or the customer.

 

I know a lot about gas motors and working on them from the years I've had to work on mine. Up untill about 2years ago I had no clue about diesels. Since then I've researched and read and worked on mine. Its almost replaced the jeep affliction I used to have. I really though modding a jeep was a endless pit though before I got a diesel.

 

That 2010 in my siggy is the very first gas engine vehicle I have ever owned. It's always been diesels til now.

 

I think it is simple. If the tuner contributed in any way to his issue, in your opinion, you bust his warranty. If it didn't, you fix his truck and never mention it again.

 

Here Here!

 

I think that's up to you and none of our business what you decide..If you think he's making an dumb a__ out of you Than do what you have to do..

 

I would suggest not to say much to the advisor. most (not all) techs will gladly talk to the customer. For us it removes the middle man. ask the advisor to talk to the tech. ask the advisor to have the tech call you. just some thoughts.

as far as what condition to leave it, depends on the issue. its hard do duplicate pumping coolant when your truck only does it tuned. its hard to diag an injector when you are always overfueling. we can always return it to stock programing our selfs

 

See that's just it. A lot of people don't realize just how radically tuners affect things on these computer controlled vehicles. Even though you might put a tune on there that is just a slight increase in HP/TQ, it changes alot of parameters that can hide or make apparent issues that you truck is having. In order to properly diagnose the vehicle, the tech needs to know all the things that could be affecting it.

 

Even the mildest tunes can do unforeseen things that severely impact on reliability.

That is why.. once you do tunes, you are on your own... make sure you don't need the truck to earn a living!

 

Yep

Oh geez, now someone tells me(I'm being sarcastic).