March B/S Thread
Diesel Van Enthusiast
Joined: Jul 2008
Posts: 5,147
Likes: 1
From: ~ Qatar ~
The end is in sight 
I can see the headlights in the tunnel 
The service manager called me to say my tophats had arrived today and that I could pick up my van tomorrow.
Listening to her I gathered that the dealership intended to hand me the tophats in their UPS box.
So I inquired and said that, ya I could install them myself but I'd have to jack up and R&R each wheel one at a time without the benefit of an impact gun.
She caught on that that would be a lot of work by 'hand.'
I then quickly followed-up with:
And has the wheel alignment been done already?
For as you know with the tophats going behind the rims, that affects my out-set.
And out-set affects the alignment.
She wasn't sure that they had done any alignment on my van said she would get back to me.
I can see the headlights in the tunnel The service manager called me to say my tophats had arrived today and that I could pick up my van tomorrow.
Listening to her I gathered that the dealership intended to hand me the tophats in their UPS box.
So I inquired and said that, ya I could install them myself but I'd have to jack up and R&R each wheel one at a time without the benefit of an impact gun.
She caught on that that would be a lot of work by 'hand.'
I then quickly followed-up with:
And has the wheel alignment been done already?
For as you know with the tophats going behind the rims, that affects my out-set.
And out-set affects the alignment.
She wasn't sure that they had done any alignment on my van said she would get back to me.
Moderator
Joined: May 2007
Posts: 158,150
Likes: 11,919
From: Greenfield, MA
Howdy CT...Dave...sounds like that Service Manager has no idea what is going on in her shop!!! What's up with that???
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Diesel Van Enthusiast
Joined: Jul 2008
Posts: 5,147
Likes: 1
From: ~ Qatar ~
Hi there KenThe current service manager came aboard mid way through this project, I believe my tires and stuff arrived before her, and that my drive line stuff arrived after she came on board.
She mentioned that my service writer took a short notice vacation down to Jamaica, later I think she let slip that he might not be coming back. I don't know if he already lost his job or might be in jeopardy of loosing his job. She said that he's a 'great guy' but falls short in 'communicating.' I take that to mean he doesn't write things down on work orders. And I have noticed post-its on mine.
Their diesel mechanic I guess is their only diesel mechanic and works his own hours. I suspect he has them over a barrel. Its my understanding that a Ford dealership can't sell new diesel vehicles without a Ford factory certified mechanic on staff. I wonder if he too doesn't write things down, such as a progress log of what's got done and needs to be done.
Moderator
Joined: May 2007
Posts: 158,150
Likes: 11,919
From: Greenfield, MA
Sounds like the new broom is starting to sweep clean. A Ford dealership needs good diesel mechanics...especially with the "Sick-0" and the 6.4...they both leave plenty to be desired!!!
everyone, have a nice weekend.