Dp Tuner Hum
Senior User
Joined: Feb 2006
Posts: 420
Likes: 0
From: Alamo city
Wow, people who don't even have a DP product, or haven't even dealt with Jody and Diane are coming out of the woodwork to defend them. Interesting.
I know my attempt to contact them and do business with them fell thru, as I never received a response. So I went elsewhere.
I know my attempt to contact them and do business with them fell thru, as I never received a response. So I went elsewhere.
Lead Driver
Joined: Jan 2006
Posts: 6,267
Likes: 5
Not receiving a response doesn't mean your being ignored.
It is the responsibility of the consumer to tell the vendor about tactics that need changing. DP Tuner, as I'm sure with any business, wants to make customers happy, and tearing them apart on the internet isnt going to help anybody. They are just trying to do their job.
If you have a problem with a vendor, bring the issue up with management. Any decent business will work to resolve the problem. As far as the mistake of price, that is what it is. Mistakes happen. If for some reason I say I'm gonna sell you a wind generator for 5$, doesnt mean your gonna get one for 5$. However, If it was a minor mistake, I would suck it up to follow my word.
It is the responsibility of the consumer to tell the vendor about tactics that need changing. DP Tuner, as I'm sure with any business, wants to make customers happy, and tearing them apart on the internet isnt going to help anybody. They are just trying to do their job.
If you have a problem with a vendor, bring the issue up with management. Any decent business will work to resolve the problem. As far as the mistake of price, that is what it is. Mistakes happen. If for some reason I say I'm gonna sell you a wind generator for 5$, doesnt mean your gonna get one for 5$. However, If it was a minor mistake, I would suck it up to follow my word.
Post Fiend
Joined: Feb 2008
Posts: 10,977
Likes: 5
From: Lancaster, Pa.
Well, i can tell you for sure, Jody and Diane are busy. I just ordered mine. With this launch of the F-6, i can only emagine. Just give them the benefit of a dout and call them or PM them with your concerns, they will take care of you.
Lead Driver
Joined: May 2007
Posts: 5,613
Likes: 9
From: Flagstaff, Arizona
Jeeeeeezus......try and have a bit of Patience Roger! I'm starting to lose my patience with you when you tYpE LiKe tHiS ugh! 
If you bash other products as quickly as you have bashed theirs......I doubt you'd have much luck with ANYONE! DP-Tuner is hands down.......a top-notch company, very small yes....but I think that is a good thing, they aren't some big shot company just looking to pump the shelves full of their product, they care about QUALITY. I really have no idea what you are attempting to accomplish by your original post.........sympathy? Nope....not from me 
If you bash other products as quickly as you have bashed theirs......I doubt you'd have much luck with ANYONE! DP-Tuner is hands down.......a top-notch company, very small yes....but I think that is a good thing, they aren't some big shot company just looking to pump the shelves full of their product, they care about QUALITY. I really have no idea what you are attempting to accomplish by your original post.........sympathy? Nope....not from me
More Turbo
Joined: Apr 2008
Posts: 639
Likes: 3
From: Indiana
My statement on DP Tuner likely straightening this out is simply based on my observations in the short time I have been here that no other sponsor has been more helpful, even before they became an official sponsor. At the same time, I believe everyone should be able to criticize, even a sponsor, but in a civil manner.
Post Fiend
Joined: Jun 2006
Posts: 9,714
Likes: 2
From: White Mnt's,New Hampshire
not taking sides...but ..i got this off there site..
Please excuse our dust. Due to construction taking place at our residence we have been frequently away from our office in meetings for planning with our contractors. We will be unreachable via the phone at times. We apologize in adavnce for any inconvenience this may cause. We are returning phone messages and emails as quickly as we can. Please vist our website or any forum site we have listed under "diesel links" if you have any questions about our products or services. For any specific tuning questions please send Jody an email at sales@dp-tuner.com. For questions about your order please send an email to Diane at diane@dp-tuner.com. This is temporary as we hope to be finshed with our construction soon. Thank you for your patients. Jody and Diane
Please excuse our dust. Due to construction taking place at our residence we have been frequently away from our office in meetings for planning with our contractors. We will be unreachable via the phone at times. We apologize in adavnce for any inconvenience this may cause. We are returning phone messages and emails as quickly as we can. Please vist our website or any forum site we have listed under "diesel links" if you have any questions about our products or services. For any specific tuning questions please send Jody an email at sales@dp-tuner.com. For questions about your order please send an email to Diane at diane@dp-tuner.com. This is temporary as we hope to be finshed with our construction soon. Thank you for your patients. Jody and Diane
Post Fiend
Joined: Apr 2007
Posts: 7,241
Likes: 1
From: Powder Springs, East TN
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Post Fiend
Joined: Jun 2006
Posts: 9,714
Likes: 2
From: White Mnt's,New Hampshire
done deal..because its a copy and past with there email..it will take i little bit to post..good idea Justin
Post Fiend
Joined: Jun 2006
Posts: 9,714
Likes: 2
From: White Mnt's,New Hampshire
when the other post gets posted..ill add this to it as well
We will be closed for a much needed family vacation from Oct.10th thru Oct.19th. We will reopen for normal office hours Monday Oct.20th. All web orders received will be processed in the order they were received on Oct.20th. Because of the length of time we will be closed we will check email messages regularly during this time for emergency emails.. All technical tuning questions and questions about placing an order will be returned on Oct. 20th. Many Thanks, Jody and Diane
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Gone, but not forgotten
Joined: Oct 2005
Posts: 5,026
Likes: 2
From: Charlotte-Fairbanks-Bflo
when the other post gets posted..ill add this to it as well
We will be closed for a much needed family vacation from Oct.10th thru Oct.19th. We will reopen for normal office hours Monday Oct.20th. All web orders received will be processed in the order they were received on Oct.20th. Because of the length of time we will be closed we will check email messages regularly during this time for emergency emails.. All technical tuning questions and questions about placing an order will be returned on Oct. 20th. Many Thanks, Jody and Diane
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Post Fiend
Joined: Jun 2006
Posts: 9,714
Likes: 2
From: White Mnt's,New Hampshire
just thought i would add it here and to the other thread i started... dont want any confusion with our site sponsor...there both good people and things do get busy with a small business and trying to build a new home...
