I had posted this in the 6.0 forum too. I have just gotten off the phone with Matt and he wanted me to tell all y'all that tune sending as resumed now that he has the new "stuff"(he gave it a technical word that I can't remember, bad memory) and that Evan(not me the other one) is sending files over time. As to the new tuners themselves, he is waiting on a third party programmer(other then that I don't know too much something about firmware I believe). I hope this is good news to all y'all.

 

Good news? Well I don't know about that I thought these tuners were going to be ready by the beginning of April and it is now mid May and they still are not ready. Weather this is good news or not depends on what waiting on a third party vendor means........ is it going to be a couple of days wait or a couple of months wait. To tell the truth I am a little worried, it seems like a great product that has been tested well but with only a few employees customer service may be an issue.

 

i seccond that, i dont know much about the company, but it seems like a little mom and pop shop. (not that im calling matt old), but it just seems like its a small shop that developed a good product but doesnt have the power to get it out to the public. its getting harder and harder to wait when my banks rep keeps calling me every month..

 

Your correct, Spartan is indeed a small business but this fact an/or the manpower have absolutely zero to do w/ the hold-up on the tuner release. (Now as far as customer service returning call/emails, yes, it can slow that down for sure.)

I don't think I can make it any more plain than Matt has repeatedly explained; DrewTech, the equipment manufacturer, has the " ball in their court" so to speak. Matt has packaging, labels and everything ready to roll out his door (trust me, I've seen them stacked up all over the place)....EXCEPT the tuners from DrewTech. Trust me on this one folks, Matt wants these things rolling out worse than any of us. He gains nothing by any delays except a big, fat headache!

Also, I suspect the OP was posting this as an update for the current SCT owners who have been waiting on updated tunes from Spartan while they worked out their issues w/ SCTs Advantage software support. Not that it would affect many 6.4 owners as the XCals were for us 6.0 guys but I guess some 6.4 owners may have 6.0s as well.

Stay Tuned
Amp

 

I did it for two reasons: 1. For those that have the X3 and are awaiting tunes and 2. For those that are eagerly awaiting Matt's new tuner.
Unfortunately, it(new tuner) has hit one of those stages to where he is waiting on someone else to get things done. Trust me he isn't all that enthused by this predicament, however, it is what it is. Just one of those things.

 

Thanks Tex. After I re-read your original post I realized it addressed the new tuners towards the end.

Stay Tuned
Amp

 

For those of you concerned with the customer service of DrewTech (the tuner manufacturer) I have dealt with them many times when I purchased my DashDAQ. They have some of the best customer service I have ever experienced. Emails were always returned in one day. They would even call to make sure there fixes did what they were supposed to do. I got this unit as soon as it was released, and there were still a few bugs but Drewtech did a great job of fixing them.

These guys are not going to put out a mediocre product which is why the DashDAQ is one of the best products on the market IMO. The original release date was also extended for the DashDAQ because they weren't comfortable with how it performed.

I am just as eager as everyone else to get this tuner but I am being very patient because I know it will be worth the wait.

So to everyone who is nervous about the new tuner, don't worry because it will be WAY better than you could imagine.

 

You guys crack me up.
You'll make up the darndest excuses for total and complete BS...
They are not developing software to intercept a UFO 10 trillion miles out of our solar system..
They are plain and simply BLOWING off Matt because he obviously doesn't matter to them....
It really doesn't take a genius to figure this out.
What they are doing probably requires an afternoon of reprograming by a competent tech, not fusing the atom or recircuiting the nerve endings of a human brain stem.

Drew sucks, and I would never buy their product because of it......

 

That may be true or it may not, don't know either way. I doubt that because if he gets blown off for too much longer(I do know when their contract deadline is and it's close) then they do lose a substancial amount of money and in this troubled times, it isn't chump change.

Yes, I finally get a fallacy to play around with. Unless you are a programmer you really can't say with any authority what it requires or not. It may very well be true, but you have to cite evidence to support that claim, you do not, just your opinion and unfortunately unless you are in that field it would be fallacious for you to do so. If I were to accept your argument based on what you said in your quote I would be committing the false appeal to authority(which isn't a good thing). Unless your an expert in the field you really shouldn't make those type of claims(you can, as you have just done) it just isn't logical. What you said may or may not be true, but like I said unless your telling me that you are a programmer and can do this in your sleep, nobody can just accept your word for it.

 

Please don't bore me.
It's common sense. If you can't relate, then I understand..
They are not curing cancer with this upgrade to their product, that BTW, is already designed, produced and available..
If they can't add the programming to run an uploader after four months, (roughly 960 single man hours), then they must not be very bright.
I think it's safe to say that they are very bright, so I think it's pretty simple to figure out.

 

Are you saying this to Matt or us? Oh and if this is boring you then stop reading it....

 

I didn't say they were curing cancer, however, unless you are a programmer, you can't tell me all that they have to do or not do. In order for me to take your word for it you have to meet two criteria: A. Your an expert in the field and B. the experts are in agreement. Do you meet both of those? I doubt it. What you say may very well be true, I'm not saying it isn't, however, I can't accept it based solely on your word unless you meet both those requirements, it's called logical thinking(which is based on common sense that you speak of). If you can't follow that, then I can't help you.

 

Yes George, please enlighten us in your expertise in computer programming. Have you ever had personal dealing with DrewTech? Is there any evidence to backup your claims or just ignorance?

If they are pushing back the deadline to screw with Matt then why did they do it with their own product a couple months ago. Are you saying they are so imcompetent that can't even put out their own product in a day?

Also, writing a tuner is not as simple as just writing some code and throwing it on a tuner. It has to be tested and have all the bugs worked out. If there was a bug loading a tune and rendered to truck inoperable that wouldn't look very good for Matt or DrewTech. It has happened to me with the SCT X3 I am using currently. Perhaps they didn't test their product enough before introducing it to market. Why do you think the Livewire failed so miserably?

 

Do you believe in aliens?

 

OK guys, I give. It's not worth an argument, and I don't really care enough to get more involved.
Tex, give up the 'intelligence" angle please....
Mo, I'm not a programmer, so on the flip side, are you versed in the technology to testify in it's complexity??
Do I believe in aliens? That response was telling..
Must it get angry and insulting?


Question no.1 for you to answer..Take a guess about a fact that I just learned a couple of weeks ago while investigating this situation..
Just who makes the X3, and most of the other tuners used as upload vehicles for some of the top companies?
I can answer that, and it makes this situation that more understandable.


This whole thing is going to cost Matt big when SCT releases their custom tuning for the 6.4L. I for one will be ordering it if Matt's situation isn't resolved.
Given the choice of the two at the same time, it's going to be the Spartan just because of what the man has gone through.
Just wait in line like sheep, bury your heads in the sand, and scorn those who won't accept the line along with you.


The common sense part:
If you took as long to do your job that you are an expert in your field as this company is, you would be fired..
That is unless there is nobody else to turn to.