what the heck happened to that outdated topic we used to call customer service. (man that makes me sound old, 35) Just got my rollcage today. I ordered a kit for a rollcage for my 71 plymouth duster. Just happens to be a customer of ours at the steel company i work for. I called the guy, a big name shop, in northern illinios. like almost on the wisconsin border, west of chicago. anybody have an idea who i am talking about yet. so we discussed a 10 pt in there catalog. it runs bars into the engine compartment, also was supposed to retain the use of the back seat. It was to come with 1/8 inch sheet 6x6 square in inches to mount to body. okay I got a bundle of tubes, the main hoop the front down bars the headache bar the engine bars and then 6 lengths about 60'" long for the rest. The front bars appear wrong will know for sure saturday. the rear bars to save the rear seat, NOPE!, not there. i have rear bars, just to eliminate the seat. how about the mounting plates, zip, zilch, nada. how about some directions and paperwork to at least be sure of what i have, part numbers or descriptions. you guessed it NO WAY! did i mention the front bars appear to be wrong! Then my buddy ordered a ladder bar setup to tub his 57 ranchero, they were supposed to come powdercoated and ready to throw in. what do you suppose the forgot, that of course was paid for? did you guess powdercoating? you would be right! is that even a customer service issue, or is that just what. i mean hell you promise a product and a level of quality and finish. am i out of line to expect you to do what you say you will perform. needless to say i am now p.o.'d today. good thing my delivery route has a lot of fabricators on it. I'm going to have new front bars bent and get some rear bars. I really did plan on modifying the cage with additional tubes for a nascar style cage, but that basic nhra cage would have been a good start if it would have com thru. i'm not even sure i want to call and complain. i'm just ticked. hell the phone conversation was quite clear and we repeated it back to each other to be certain. I guess some of these guys that build the cage in your car and get a bundle of money may seem a little more worthwhile now. glad i have my connections though. anybody else notice people sticking it there nether regions, and not doing as the say and represent in there business. Dan

 

I wouldnt play games with these people, I would ship it back (they pay the freight) demand my money back right away and write a letter of complaint.When they have to give the money backTHEN for sure they will take more notice

 

Call them and see if they will make the situation right

 

i dont know, im kinda exasperated by the whole deal. i shoula seen the writing on the wall when my buddy got his ladder bar set up before me. i didnt have shipping my coworker delivers there and he picked it up for me. I tend to be an extreme ...hole(you fill it in), when i get jerked around, or do not get what i pay for. crazy huh? expecting what was promised, how dare me, someone kick me right in the JUNK! I START OUT NICE ALMOST RUBBERY SPINED THEN SOMETHING SETS ME OFF AND MY (oops, left the caps on, sorry)nasty rotten son of edit comes out and it is bad! I just do not want to see me like that very often anymore. I will verify the front bars saturday at the shop in the car, and then see how insanely mad i am. judged by the number of foul expletives about there mothers,and how much stuff i throw or kick. you know how bill bixby didnt like to have the hulk come out, that is the way i feel and end up acting.

 

I recall a friend that was having trouble with a refund once........He looked at the clek a said very polite like,"Lady ,Im NOT an edit BUT I CAN BE ONE" He got his refund .

 

your title mentions customer service, but your real gripe is with the guy in the shipping department who was having a bad day and took it out with the orders....

call the company up, see what sort of customer service they have. Maybe your order hasn't been shipped in full

I'm 20 minutes from the border and I'm not sure what company youre talking about.

 

jake i believe this is at least partly the owners doing, the man that i spoke to while ordering they do not really have a shipping department. i have delivered there myself in the past and my experiences then were along this same road. if not providing your advertised product in the fashion that you have promised isnt called customer service then i'm gonna have to talk to my boss. because customer service is literally my job 10 to 14 hours a day. my customers expect there steel at regular times , in a certain condition and when promised, and i have to make sure it happens. as i am the only company rep they see. as for who they are take a ride out 173 to the west or you could take a ride up 83 towards wisconsin, either one would get you within blocks of this fabulous shop.

 

I would like you guys to please review the FTE Guidelines ( www.ford-trucks.com/guidelines.html ) No masking of profanity is allowed. Also, do not mention the name of the company on here please. They are not here to defend themselves so it isn't fair. I appreciate your co-operation. Thanks.

-Matt

 

through most of my resent dealings i havent had any real problems with customer service, except for dish network. they were fine and dandy untill it came time to cancel the service, they required a small piece off the dish be sent back. she [my grandma] told them that someone had come out and put the dish on the roof, so why couldnt someone come back out to remove the piece.

the dish was on the roof of my grandmas 2 story farm house, plus a full walk in attic, the house stands over 35 feet tall, theres no in hell im going up there, my tallest ladder dont even make it half way. they billed the piece countless time to her account. it got so bad there ended up being a lein put on the property when she was trying to sell.

they had her in tears on the phone, they were calling 3+ times a day. one time when they called she had me awnser the phone. i told the lady on the other end, in a not very nice way, that i would shoot the dish off the roof and drop it off so they could get their piece. they had a tech man at the house that afternoon, after giving him a nice piece of my mind he made a call and had the charges removed from her account.

dont mess with me when i have nothing better to do.

 

I gotta echo the other folks about calling and trying to make it right or at the very least confirming yourself that everything is not right.

I have ranted many a time here about the demise of that 2 word phrase "Customer Service" or lack there of.

I mean even if we assume that what they shipped you was 100% wrong in every way shape and form. THEY MAY NOT EVEN REALISE IT. Call em up or go visit them and see if they are going to make it right. If not then come back and rant away. If they do make it right then maybe you should come back and say what a great company they are for acknowledging they made a mistake and then making it right.

Either way good luck

 

Lord help me, I am currently on hold in the 26th minute with Dish Network customer service. A $200 unauthorized deduction from my checking account for equipment we supposedly didn't returned when we upgraded to HD. Almost a year ago.

 

I had a problem with a telephone company when we moved out to a different province. I had to return a modem. It was a matter of taking the modem to the post office and they knew where it went. Anyways I get an added charge on my last bill of about 170 bucks. Of course I call and say it was shipped they say prove it, I say you prove you did not get it, they say we are a big company and what we say goes. Fortunatly I found the reciept from the post office and could now prove that it was sent and they did receive it.

The thing that really got me was they never said gee sorry or admitted to the mistake.

 

71 dusterdan,
when you call, remember to keep your cool. the person that you talk to first prob wont be able to help you. keep your cool. the next department after you ask to speak to, a super or boss talk to them calmy tell them about it, remember they dont really know the situation.
still keep your cool as best as possible, there not there to listen to you use profane language on the phone, they can and will hang up on you.
the more calm you are, the more people you will be able to talk to, the more likelyhood you will get the issue resolved. mistakes happen, i dont think that the company is looking to screw you, but they do need to ship things better and have appropriate paperwork instructions etc... to the order.

good luck'
paul