Door Rust~ Action Needed
New User
Joined: Feb 2005
Posts: 8
Likes: 0
Just wanted to say Thanks to all here. I dropped off my 2000 Expedition at the dealer this morning to have my rusty doors repaired at Ford's expense. Couldn't have done it without the knowledge you shared.
Thanks again
LR
Thanks again
LR
New User
Joined: Feb 2005
Posts: 8
Likes: 0
mcn420
Really wasn't too hard. They initially gave me a $1600 estimate saying it wasn't covered by warranty. I explained that I had internet access like everyone else and knew Ford had covered the repair for other customers. It took about 4 days of back and forth with the dealer. They came back and said Ford would take care of it. We never had any direct contact with Ford. Our truck was still under the 5 year corrosion warranty (don't know if that matters or not). The repair is supposed to be per the TSB.
Don't give up easily. Have you met with your dealers management? Start with the Service Manager and go up from there. You might try working through a different dealer? Have you requested a meeting with a zone rep? If you're enough trouble to enough people,(make everyone you meet with look at your truck, and I mean all four doors. Burn as much of their time as you reansonably can) I bet they will eventually take care of it.
Let me know if you further have questions.
Good Luck
LR
Really wasn't too hard. They initially gave me a $1600 estimate saying it wasn't covered by warranty. I explained that I had internet access like everyone else and knew Ford had covered the repair for other customers. It took about 4 days of back and forth with the dealer. They came back and said Ford would take care of it. We never had any direct contact with Ford. Our truck was still under the 5 year corrosion warranty (don't know if that matters or not). The repair is supposed to be per the TSB.
Don't give up easily. Have you met with your dealers management? Start with the Service Manager and go up from there. You might try working through a different dealer? Have you requested a meeting with a zone rep? If you're enough trouble to enough people,(make everyone you meet with look at your truck, and I mean all four doors. Burn as much of their time as you reansonably can) I bet they will eventually take care of it.
Let me know if you further have questions.
Good Luck
LR
New User
Joined: Nov 2005
Posts: 18
Likes: 0
Originally Posted by LoadedRound
Our truck was still under the 5 year corrosion warranty (don't know if that matters or not). The repair is supposed to be per the TSB.
LR
LR
Thread Starter
|
Tuned
Joined: Aug 2002
Posts: 263
Likes: 0
From: USA
Well, my truck is out of the 5 year warranty and I've already started treating and coating the rust myself. I should've raised more of a stink. Well again good work, and I hope others will do the same!
New User
Joined: Jul 2004
Posts: 2
Likes: 0
After weeks of waiting we finally got a Ford Engineer to inspect our 2003 Navigator (48,000 miles) which has corrosion in all 4 door seams and the tailgate.
His first reaction was that it was not covered by the corrosion warranty and pointed out that we live in an area where salt was used in winter.
After pointing out that this was completely unacceptable on a $60,000 vehicle and much back and forth argument, he finally agreed as a courtesy to repair the damage. The next stage is for us to take it to the body shop that the Lincoln Dealer uses and schedule an appointment for the work to be done. They need the car for 2 days.
Next question is how thorough will be the repair and are there any guidlines for dooing this type of work
His first reaction was that it was not covered by the corrosion warranty and pointed out that we live in an area where salt was used in winter.
After pointing out that this was completely unacceptable on a $60,000 vehicle and much back and forth argument, he finally agreed as a courtesy to repair the damage. The next stage is for us to take it to the body shop that the Lincoln Dealer uses and schedule an appointment for the work to be done. They need the car for 2 days.
Next question is how thorough will be the repair and are there any guidlines for dooing this type of work
I know they are going to fix it for free (and that's great and I think they should), but see if they guarantee their work for any period of time. Whether or not they do, I would suggest babying the doors/seams afterwards. The body shop i took my Expy to said the fix would just be a band-aid... ie temporary. He could slow down the process, but due to the design, he could never stop it from rusting altogether.
Good luck!
Senior User
Joined: Aug 2001
Posts: 383
Likes: 0
From: MA
I'm beginning to think that Ford should stop selling vehicles in areas where road salt is used. The amount of corrosion that is present on my 98 Exp is far worse than my 95 volvo with twice as many miles on it and the Expedition has been better maintained.
Senior User
Joined: Feb 2005
Posts: 459
Likes: 0
From: st.louis, missouri
Well we all know that isn't going to happen. Hopefully they will continue to make quality Job 1 and come up with a better design in the future. Especially when you consider how Ford is bragging about how quality is on par with the imports now.
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
AEV FXL Super Duty - the Super Duty Raptor Ford Doesn't Make
Brett Foote
Lobo Vs Lobo: Proof the F-150 Lobo Should Be Even Lower!
Michael S. Palmer
Ford's 2001 Explorer Sportsman Concept Looks For a New Home
Verdad Gallardo
10 Best Ford Truck Engines We Miss the Most!
Joe Kucinski
2026 Shelby F-150 Off-Road: Better Than a Raptor R?
Brett Foote
2027 Super Duty Carhartt Package First Look: 12 Things You NEED to Know!
Michael S. Palmer
10 Most Surprising 2026 Ford Truck Features!
Joe Kucinski
Top 10 Ford Trucks Coming to Mecum Indy 2026
Brett Foote
5 Best / 5 Worst Ford Truck Wheels of All Time
Joe Kucinski
Fleet Owner
Joined: Apr 2008
Posts: 24,316
Likes: 5,127
From: 0,0,1
Senior User
Joined: Aug 2001
Posts: 383
Likes: 0
From: MA
As an engineer who also does 90% of the maintenance on our four family cars, I feel Ford did a great job on the design and manufactuirng of the Expedition however Ford falls far short on the quality of the materials that are specified and on listening to the customer.
Freshman User
Joined: Feb 2008
Posts: 34
Likes: 0
From: Pocono Mts. Pennsylvania
Had the same problem on my 2000 Expedition. Took it to a body shop who fixed all 4 doors for me for $100.00, and told me to occasionally shoot some WD-40 liberally into the drain holes of the doors. I guess we'll see how this works out.
Thread
Thread Starter
Forum
Replies
Last Post
developer
2015 + Expedition & Navigator
22
Sep 18, 2018 08:46 AM
