Wow, where do I start. The ORIGINAL deal was not at employee pricing (who knew in June that we'd have employee pricing for all in August/ September?), that was a nice perk because the truck happened to land at the dealer at the right time. Question: does the dealer have a copy of the DORA (Dealer ORder Acknowledgement)? That will indicate where the error was made. If it clearly states 142" wheelbase, then Ford SHOULD order you another truck the way you want it. Since the price of Super-Dtuys has actually DECREASED since June, you don't have to worry about price protection. If there's no DORA (the dealer has to specifically request one at the time of order), then you and the dealer don't have a leg to stand on.

Your next best option is to have your dealer find an ACCEPTABLE truck at another dealership. Okay, you don't want a moonroof, but what if the dealer didn't charge you for it: if everything else about the truck was OK, would you take one with a moonroof for the same price? But expecting anyone (Ford or the dealer) to order another one AND guarantee employee pricing is not going to happen, as it wasn't part of the orignal order to begin with.

 

I would get ahold of a Ford arbitrator. You can find the number to call by going to Ford.com It is illegal in every state to switch and bait. Every time you call in an arbitrator that dealership gets a black check mark next to its name. If the issue isn't corrected by the dealership then Ford holds back certain things from that dealer. The last thing a dealer wants is to have Ford holding back any incentives it might get. Hurts them in wallet. You will be amazed how quickly things get done after an arbitrator steps into the picture.

 

Folks, this is not a case of "bait and switch." That's a very serious term that denotes fraud, and this is just a simple mistake: someone ordered the wrong bed size. "Bait and switch" means the dealer advertised a product at a super-low price that they had NO intention of selling. The bargain price in the ad brings you in, then they do their best to get you to buy something much more expensive. From ulduck's description, no one at the dealership tried to do this.

 

I stand corrected. Thanks Jeff. The fact still remians that if you ordered one thing and got another, while the entire time the dealer is trying to get you to accept what you don't want and didn't pay for, then there is something smelly going on. Now if the dealer is making the attempt to correct the matter without additional cost to the customer then no harm, no foul. This doesn't sound like the case here. Maybe I'm not getting the whole story here.

I had the same thing happen to me when we bought a Focus in '01. Ordered it one way, got something else. Dealer said no more Focus's were anywhere to be found the way we ordered it. Two days later I found 14 cars at one dealer just the way I had ordered it. I drove 200 miles to buy that car. After that the local delaer won't service my car claiming I didn't buy it from him. One call to a Ford arbitrator resulted in that dealer losing his incentives from Ford until they made nice with me. That dealer has been kissing my hind end ever since then. When I bought my new truck I went to them and the owner of that dealership personally took care of my order. No more problems.

 

When I ordered my 06 in early June, the dealer made me sign off on a copy of the Ford confirmation to be sure everyting was just the way I wanted it.

The truck came in just the way I wanted it.

 

MarkII,

It was my understanding as per ULDUCKS quote here, that the employee pricing was part of the original deal. If the dealership promised him this deal on a truck that was supposed to be ordered to his specifications, and was received in error....don't you think the dealership should correct the problem and provide the truck that he ordered at the employee discount? Maybe I'm missing something here

 

Re-read ulduck's original post. I could be wrong, but anyone that says he's "excited to find out" he was suddenly receiving the employee discount couldn't have been getting it in the first place. The only way it would have been part of the original deal was if he qualified under A-Plan from day one, in which case it wouldn't have come as a surprise. It's the same as finding out you're getting a rebate that didn't exist when the truck was ordered. You receive it because the truck happened to hit the dealer's lot at just the right moment; it's dumb luck, not part of any purchase agreement.

 

My point is that based on ULDUCKS post... the dealership offered to provide him with the employee pricing whether it was part of the original deal or not. If it was offered, then he should still get it. But Again ONLY if the error was with the dealer on the initial order!"

This holds true if I'm promised a rebate that didn't exist when the truck was ordered. A customer doesn't care about when it existed, as long as they get it

 

I didnt know about the employee price until after the order. I looked at the order sheet at the dealer. It was correct. The only paper that said it was a long box was the papers they got after it was built.

 

Did you see the computer confirmation of order from Ford, or did you see the sheet the guys at the dealership put together to show you?

There is a difference and this should be a wake up call to all of us placing orders; make the dealer show you the acutal confirmation of order. Another confirmation of order comes to the dealership when the truck is assigned a VIN#.

I bet it was an order problem at the dealer rather than at the Factory. I used to be in charge of ordering all units for both a Ford Dealer and a Chevrolet Dealer. I have never seen a car or truck come in different than the order confirmation from the factory.

JMO