can anyone direct me to an online troubleshooting guide?
this CD changer is in my 2002 F350 Power Stroke Diesel....

 

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i had the same problem and took the radio apart and fixed it myself. i have never done anything like this before and it was extremely easy. first remove the stereo from the dash. on the the right and left hand sides of the stereo there are three gold screws with the star heads. i didn't have any star drives, so i just used a small flathead that happened to fit just perfect. you only need to remove the top two screws on each side, which are the same size. the bottom screw takes a smaller head, and doesn't need to be removed. you then need to remove the two wiring harnesses connecting the cd changer to the rest of the radio. the small one pulls off easily from the cd side(not the radio side) and the on the larger one, you have to pull down the lip of the white plastic connecting piece on the cd side. then you will have the cd changer completely separated from the radio. there are 5 phillips head screws(3 on one side, 2 on the opposite side, and one on the back) that need to be removed to be able to take off the top metal cover. once the cover is removed, you have full access to the changer mechanisms. the problem with my unit was that the plastic rod keeping the cd trays alligned was bent. i fixed mine by bending the rod straight with my fingers. i also remove all of my trays to make sure they were all ok and clean. the trays are only held down by three springs. i used fishing line and tied one piece of line to the loop on the top end each of the springs. this way when i went to put the springs back on, i just had to pull on the fishing line and put the loop on the spring back on its hook. with all three springs detached from the top hooks, all the trays and the metal tray cover will come right off. you might have a little difficulty with the tray that is currently being held by the changer, but if you will look at it closely, you will see how to get it out as well. when putting the trays back in, make sure the one that the changer is grabbing is installed correctly. it is easy to see how this is supposed to be done.


the way i figured out my problem was by removing the cover to the cd changer, then plugging it back into the truck and watching what was going on. my top two trays would not go back down onto the plastic guide rod. instead, they would get stuck on top of it. i watched it several times to see which direction it was missing by, and then bent the rod with my fingers to compensate. now it works perfectly. if anyone has any questions, email me at my user name at hotmail. hope this helps.

 

Not sure if griggsd (2005) ever found a web source for the repair info, I recently searched and could find NONE. Did discover the Ford 6-CD in-dash unit has had problems for years in many Ford cars and trucks as in our 2002 F-350 CC Lariat. Have also read this 6-CD unit was sourced from Clarion and Panasonic with Panansonic unit being better.

Our perpetual CD error message whenever attempting to play, eject or insert CDs in the unit went away when attempting to remove the unit. We didn't force the CD door/coverplate as read that would surely further damage the unit.

We didn't have to go as far with repair as pjf4263 did. Our CD unit jam cleared itself (CD door opened slightly on its own accord possibly from case flexing) as we attempted to remove this double DIN unit from the dash.

Removing the radio from the dash requires using a pair of DIN tools ("U" shaped wires with pointed tips) that plug into the two pair of vertically oriented holes on CD/Radio face plate left and right edges. Have read home made DIN tools can be made (cut) from a wire coat hanger - if wire is too soft I'm not sure it will work but some folks have had success.

In our case, when the CD door moved, I powered up the unit and it sequentially ejected all 6 CDs and I reloaded them one-by-one and played them w/o problem.

Holding our breath on this one...