Turns out after some quick research that MT is a two party consent state

Actually I think this is a Fed manadate...It is third party taps / recordings that are illegal.

We record phone service / support conversations all the time. When I was in the ready-mix concrete business years ago we recorded all mix-delivery orders.

 

If all they were doing was using the recordings for maintaining quality control of their people I could understand BUT, when they record and then present the transcript to the DSB I have a problem. Anyone should be warned that anything you say can and will be used against you in any future proceedings.

I found the following:
RECORDING AND FGCC RULES <73141.2400@CompuServe.COM>
(Warren Levicoff)
The FCC Regulations require telephone carriers to file tariffs with the Commission to the effect that: (1) adequate notice be given to all parties that their conversation is being recorded; (2) that such notice be given by the use of an automatic tone warning device; and (3) that the tone warning device be furnished, installed and maintained by the telephone company along specified technical guidelines. 11 FCC 1033, 1050, 12 FCC 1005, 1008 (1947). These regulations are directed toward the telephone carriers, and do not make recording a criminal offense. However, a person who fails to use the "beep" tone as required may have his telephone service terminated.

EVIDENTIARY ISSUES <73141.2400@CompuServe.COM> (Warren Levicoff) Individuals and businesses that make surreptitious recordings often do so
with the expectation that the recordings will be useful as evidence. Such
recordings are subject to significant barriers to use as evidence. First, if
made in violation of either federal or state law, the recordings will almost certainly be inadmissi- ble. Second, even if lawfully recorded, the tapes will be exempt from the hearsay rule and will not, in most jurisdictions, be usable for impeachment. Anyone contemplating an evidentiary use of surreptitious recordings should consult with an attorney prior to making the recording.

And then what Montana law says:
Mont. Code Ann. § 45-8-213: It is a violation of privacy in communications under state law to record a conversation with a hidden electronic or mechanical device without the knowledge of all parties to the conversation, but the law does not apply to public officials or employees speaking in the course of their duties, to anyone speaking at a public meeting, or to anyone who has been warned of the recording.

Disclosure of the contents of an illegally recorded conversation also is a violation of the law. A first offense carries a penalty of no more than $500 in fines and no more than six months in prison. A second offense carries a penalty of no more than $1,000 and no more than one year in prison, while a third offense can be punished by no more than $10,000 in fines and no more than five years in prison.

To sum it up, I was not warned that I know of.

 

To sum it up, I was not warned that I know of.

If you were it should have been recorded. <!-- / message -->

 

Funny man! A thousand commedians out of work and we have you!!!!
I was waiting for someone to say that, thanks!

 

You're welcome...I'm disappointed though that you didn't know it would be me.

 

I have a 04 f-350 sd cc 6.0 6 speed manual, purchased 10/27/03, unable to read build date of engine, at 2000 miles door locks failed and locked truck when i closed door, hmm no keys, used keyless entry to get in, took to dealer for vibrations, they replaced #2 injector, milage went down from 19 mpg to 13 highway, was told it would get better after breakin, 4,700, noticed vibration between 40 & 42, could not fix, was told by service manager this was a normal thing for the f-350 sd after the third visit to service for this problem,11,000 took to service to find out why cruise control started sounding like a big rig jake break when decending a hill,
15,400 exhaust fumes into cab, service found cracks in Y and replaced, brought truck home and noticed harmonic vibrations at 1100 rpm, they could be felt in wheel and seats and very loud, been in three times for this and cannot be fixed, is getting worse, also am getting fumes again, no help from dealer, they say they are as far as they can go, no help from ford yet, also all 4 roters had to be turned at 17,000, was told this was a normal thing in the 350's, had to laugh at that, am starting lemon law proceedings, all i wanted was truck replaced, will post outcome results, sorry to be so long winded

 

TJ ...thanks

 

Well,
Got the results of my DSB hearing last night and I was denied They said that I MUST take it to the dealer and let them try the Y pipe. If I do this they said that a ford field service rep had to be present.

What I do not get is that they have tested this thing out the wazoo and said that most definately it is NOT the Y pipe, and in fact only came up with this just after they knew I was filing for the DSB. They also said that since I have only had it in 2 times for the temp center not working that this does not meet the requirements nor does having it in twice for the LS not working even though neither item has ever been fixed or even attempted since they have no clue as to what is wrong.

They also said that the steering rub has been fixed when NOTHING has ever been done to fix it. I think the DSB is a joke but I had to do it so I can honestly say I tried everything before filing a lemon law claim on their sorry butts! Now they get to see the mad side of me, I wonder how much them poisoning my family for the last 5 months is worth?

Well, off to find some lemon decorations for this heap and park it at the dealer while I talk to them (on a busy saturday of course).

 

t_j82 - I agree with your cunning idea of advertising! I was about to go to that extent until Ford gave me a buyback with out haveing to go through DSB - Is the dealership on your side? That is what really helped me - I had the service guy and my salesman on the Ford rep about doing something for me....Although now dealing with the replacement issue (they have been jacking me around in saying, 'I am sorry there are no King Ranches avail., until we called another dealership my dad does a lot of business for and found out about 7 of them in the area exactly what we wanted, so needless to say - upper mgt DOES NOT ENJOY OUR COMPANY IN THE DEALERSHIP, and still waiting to see what we are going to owe and when we can get it???) My advice - if the dealership is NOT on your side - have fun advertising!!!! Drive back and forth ALL DAY and give your ph# to even give the details!!! Hand -out flyers -

 

Thank you MNFORDCHICK,
I think the svc mgr is on my side but have no clue about the dealership or the zone rep... Maybe after I advertise some they might be....I got the lemon decorations yesterday and am "decorating" today! Spoke with my lemon law attorney (she thought the decorations are a hoot) who is firing up the case as soon as I can get the paperwork back. If they think I am going to drop this they are sadly mistaken or dilusional.

 

Well good luck and keep us posted to your outcome!! Have Fun!! Hopefully Ford will realize that we love the trucks - otherwise why would we buy them in the first place! We just dont like it when we pay 5 digits for a hunk of metal!!

Take care!!

 

well guys i dont know what to do now....the dealership had the engineer test drive my truck and he says that he finds nothing abnormal or wrong with my truck...he drove it for 45 hwy miles and says it is operating normaly. but hey what about the clunking and popping whats causeing that, well my dealership says that they cant answer that and that the engineer wont talk to me and there is no way for me to talk with him so basically they cant answer that question, so i call ford customer relationship and they say that i cant talk to an engineer and they have no one available for me to talk with and my question will go unanswered..also i said i still want the buyback and they tell me that their engineer has spoken and that they will not pursue a buyback. i have sent to letters one certified with no response, my area rep refuses to contact me because i have been trying to get my service manager to get us in touch and it is a dead end...it seems that ford is ignoring my every attempt, who can i contact or what can i do from here??????

 

Have you tried a different dealer? Perhaps thre is a better service department in your area.

 

My dealer told me the Field Service guy wouldn't talk to me either... Ended up I spent 45 minutes in the truck with the Field service guy talking about my issues which solved nothing. I have been down the road you are on and IMO stop where you are and document EVERYTHING that is said (they will) and call a lemon law attorney to see if you qualify. DSB is mostly worthless IMO since it seems they don't read the data presented. This game that ford is playing has got to stop!

It's grinds me to no end that I have to drive all over creation just to find a dealer willing and able to do their job! At this point I say if they can't fix it in the required amount of visits or time make 'em take it back, don't play with them or cow tow to them. Maybe a few hundred of these will wake them up.
BTW, pictures of my "decorated" truck will be in my gallery this pm.

 

Since there seems to be numerous people - couldn't a class action suit be started?