(a) Substantially the same nonconformity has been subject to repair three (3) or more times by the manufacturer or its agent and such nonconformity continues to exist; or

(b) The vehicle is out of service by reason of repair of the nonconformity by the manufacturer or its agent for a cumulative total of fifteen (15) or more working days, exclusive of downtime for routine maintenance as prescribed by the owner's manual, since the delivery of the vehicle to the consumer. The fifteen-day period may be extended by any period of time during which repair services are not available to the consumer because of conditions beyond the control of the manufacturer or its agent

 

I own a 2009 ford f-150 and have had some serious problem with unintended acceleration. The truck has 64,000 miles on it, truck was at the dealership for 5 days in 2012 and at 30 days this Aug.31,2013. The Aug. incident would of been under warranty if the dealership could find codes from the computer.

I have contacted the customer relations at Ford and been assigned a case number. She calls and tells me what the dealership is doing but if they can't fine a code and they are wanting me to pick up the truck. I gave a head mechanic permission to test drive the truck to see if he can duplicate the acceleration issue. First time it had 53000 miles on it and about 3 and half years old. Just happened again and a little over 63,000 miles on it.

I understand from a forum I read that I can request to have a regional ford rep. and the dealership service manager and general manager set up a meeting at the dealership to assist with a refund or possible buyout. The Customer Relations person stated that the truck is to old for a buyout. I am having a hard time with this. Have made over 52 months payments on this truck and have 20 more to make. From what I have read it may be best to ask for a refund instead of a replacement.

The general manager isn't sure he would take the truck in on a trade and my wife of I do not feel safe driving this vehicle. I am open to suggestions before I contact the Attorney General's Office. Please help!!!!

 

How sever was the acceleration? Did it kick up 5 MPH or 50MPH?

 

The first time the truck was going 35 mph and my wife touched the accelerator and the rpm's went to above 4000. She applied both feet to the brake and the engine's rpms stayed at 4000. When she put the truck into park the rpms went to above 6000.

When I was driving the speed limit was 45 mph and the rpm's stay well above 4000. I had both feet on the brakes and could here the anti-lock brakes engaging but the motor was laboring to maintain the 4000 rpm. Once I shifted into nuetral and coasted to the berm the engine went of 6000 rmps when I placed it into park.

 

Yes I would say that's a bit disturbing. FYI, should it happen again don't shift into neutral because you can blow the engine and there's then the risk of shrapnel flying out. Instead turn the key back just enough to kill the ignition but not lock the steering.

 

Keep in mind, this will also kill the vacuum used for the power brakes and the hydraulic pump used for the power steering. Be ready to use both feet on the brake pedal and both hands on the steering wheel.